Bata India — Slippers Stripe Cut Just Less Than A Month

Address:

Banaswadi, Bangalore

Hi,

On December 31st 2022, I spent 1798 on 2 pair of slippers at Store located in No 20. Centre Court, Banaswadi, Main Road, Banaswadi, Bangalore- 560029. To our surprise, the stripe has been cut after just less than a month. Since the 1980s, I haven't seen a product like that.

I have visited the store today[protected] at 8:30 pm where the executive who is at cash counter not responding in a timely manner and not answering my request, he refused to take complaint of the concern and spoken unprofessional manner.

Hence, I have left the product at the desk in your store and he is saying we will throw it in dustbin which he meant, you people will consider customer as the same after the purchase of the product, is that you value for a customer for choosing your brand when there are multiple in the market???

I'm including images of the item along with a copy of the bill.

Please address to my questions...

1. I have not used it regularly to my office where I had used thrice from the purchase, so it's unquestionably results from the manufacturing end's failure. Why then wasn't it returned or replaced?

2. The shore person said that the slipper couldn't be able to returned or replaced because of stripe cut, where it can be re-stiched only, but the way your staff treated me is not right manner also I have noticed some of your staff members who are at outside stall were laughing and making comments after leaving the store.

3. Since the product cost is Rs. 891.96, you people don't respect the customer after the purchase??? Is that money is not worth which is my hard earned spent on your product????

4. I can consider this loss as penalty for choosing your brand but the humiliation I faced by your staffs, cannot compensate it. Please do not do like this to anyone.

5. I humbly request you to value the customer if they purchase your product even it's for a 1 rupee, and give the core value to address the concerns whenever they approach after the purchase also, please.

6. All these years, I have never witnessed a Bata product by this quality, even the product of Rs. 100/- is more durable than yours with this experience.

Could you please support and help me with posible soulution to my concern and it would be appreciated.

Thank You!

Best Regards,
Priya
[protected]