Bata India — Sub standard shoelaces broken in three days and threads coming off

Address:	75
Website:	Bata India

Ii purchased two pairs of shoes from your showroom located in shop no 09/10/10a radison dwarka new delhi on07/08/2016. One of these was north star costing rs.1799/ vide cash memo no. 3703/1/07082016/00042 dated 07/08/2016. To my utter surprise the laces of shoes were broken in three days o[censored]se and threads from upper border cotton lining have started coming out. This shows that either the quality is substandard or i have been sold spurious stuff. I made a complaint to the showroom on their telephone no [protected] on 17/07/2016 when i was assured that someone will deliver new laces and check the shoe at my residence but nobody has turned up till today. So today again i complained on telephone but instead of attending to the complaint the persons in the showroom are repeatedly disconnecting the telephone and therefore this complaint to you.
I have been a regular customer of bata shoes but the current experience is thoroughly disgusting and un professional. Please take immediate action to compensate me and restore my confidence