[Resolved]  Bata India — substandard leather shoes supplied by bata

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased a pair of black formal leather shoes article no[protected], size 9 from bata outlet in gip mall noida. I have been a frequent customer at the store.

This product however from bata is of substandard leather because within 4 weeks o[censored]se, i could see the leather developing cracks/tearing up.

O have written to customer care and have received a response stating i must visit the store to show the defect which is fine.

However my object is instead of promising a resolution, bata customer care is only sending me a mail stating refund is not possible and that article will be first considered for repair etc.

If this is the type of product bata wishes to sell and such pathetic response then bata should close their stores in india. As a customer when i have paid for a product, i deserve quality and suitable resolution.

Copy of email

Dear customer,

Greetings for the day.

We thank you for being our valuable customer and appreciate your feedback.

We would like to inform you that an article evaluation needs to be conducted at our store.

Hence, you are requested to please visit our bata shoe store at 109 first floor, great india place noida, uttar pradesh.

The store manager will evaluate the product basis the concern highlighted by you and extend you the best possible resolution.

Kindly visit the store along with the damaged product before 10th september 2017. Please carry a printout of this mail or show this email in your smart phone to the store manager along with cash memo or debit / credit card statement at the time of visit.

Please note that there is no cash refund. Also, all minor defects will be first considered for repair and not directly replaced.

We assure you of diligent service and look forward for your continued patronage.

Kindly note the details of your complaint for all your future correspondence.

Customer name: mr. Ishan trivedi
Contact no. : na
Article no. : 824-6548
Complaint no. : crf626381

Regards
Nitesh ajmera
Customer service team
Bata india ltd.