Bata India — the sandals I purchased from bata store hilite mall

Address:

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I purchased a women shoe from bata store calicut hi lite mall. And first use it self the shoes turned faulty. The tricky part is out side look it is perfect but the inner part i can see the top layer broken and it is not up to the level for quality. I am located in uae and i was trying to write an email to your support but no luck no one is updating anything. And the most funny part is this store even not having any contact number published.
I want to get a replacement. I know the exact date and time when i purchased even i can send the faulty sandals as well.. Since i am located in uae i can not visit the store.