Bata India — very bad bata online service - more than a month still not got the product

Have book a white sneakers for men size: 12 with order id.12438286 on oct 10th 2019, i got a wrong size of shoe size 8 no. On 13th oct, logged a complain on 13th oct 2019 1ith id 1721053. Got a credit note on 18th oct 2019 and the customer care asked me to book the item again and will send the right size.

I booked again on 25th oct with order id.12444237, the product is still not delivered, i call the help line many times booked a complain, still they have not delivered the products.

Last time i called the customer care they said someone will call me in 2 hrs its been more that 4 days now, no call no product. I have not got my shoe for more than a month now and no refund either.

Very very bad service.