Bata — Regarding poor product quality and denial for exchange

Joney Ginuson

from Mudigere, Karnataka

Address:	560003
Website:	bata.in/?utm_source=Google&utm_medium=Places&utm_campaign=India

This north star casual shoe was bought from bata india pvt ltd retail store sampige road bengaluru on 21-september-2016. I used this shoe only once for about 3 hours not in a rough manner, but after the use i noticed the upper layer of the shoe was peeled out.
I went to the bata store regarding this problem with bill and payment invoice for exchange of the shoes, but the reply i got was "this shoe cannot be replaced at this store, you have to call the customer care and register a complaint and they will reply after 3 working days".
I have a bill and it has not been a week since this purchase why i should get into such trouble for a simple exchange.

+2 photos

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Comments

Vignesh Lingam

from Bengaluru, Karnataka

I got an bata Genuinue leather shoe but the shoe was not good and it opened (tore) within 1 month itself. i need replacement for the shoe

Pooja Kri

Hi i purchased bellies at bata store bangalore (RT nagar).it is not comfortable at all. it is tight i hurt from back when i purchased the store keeper said it will expand i wore it once the experience was very bad today ..what should I do?
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