Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

Dear Sir / Madam,

We have noticed that some Earth work activities are going on at your site, behind our property. A lot of noise is heard, along with vibrations, by the residents of our apartment.

We would like to know your action plan on the work carried out by your workforce.

We are concerned about any damages occurring to our property while your machines such as JCB, earthmovers, etc. work around our complex.

And also, we have found that the foundation level is being increased at your site. We are concerned if there will be any flooding issue to our complex during the monsoon, owing to this increase in ground height.

Please set up a technical meeting to discuss these details with us, on this regard

On[protected] I have recharged on my phonepe and it has shown recharge failed and amount has debited from my account and still not refunded pl make it fast

Transaction number--mow78ejt2is3n75t8bgc
Amonut is detected from my paytm account but not refunded after the transaction failed in namma metro app

I have paid an amount of Rs. 100/- for recharge metro smart card bearing No [protected] on 2nd February 2021 via PAYTM with reference No.[protected]. But it is not credited to my card account.

For many days the metro reaches the Dasarahalli metro station from nagasandra, atleast 12-15 minutes late everyday, others stations it takes 6-7 minutes waiting period, it has been very embarrassing, please help to rectify this problem.

I recently join new company namely HAL, and HAL starts at 7am. How I am supposed to reach HAL on time if they allow to enter Metro station after 7am? Metro supposed to start at 5am. Others company starts early in Bangalore. Employee living far from the company needs to go early with the metro. This is ridiculous.

Hi Team,

Good evening.

I'm a regular commuter in metro on a daily basis.

If you could extend the timings of the train during the night that would be great!!, It's a sincere request.

Thanks and Regards.

Shripavan.R

This is regarding the parking amenities in Mahakavi Kuvempu Road Metro Station. The person collecting the finest was very rude. He has taken extra money from others where the bikes are parked in place of cars. When asked he replied that he owns the place and did not give us a place to park. This was a very bad experience as we did not get to park the car even though there were ample amount of space. Please take a severe action against the person as he was threatening us when we asked why he did not let us to park and asked why he was not wearing any mask.

Hi Team,

I had recharged from namma metro app online but amount is not added to card.

At metro recharge point also it doesn't detect the entry and showed low balance.

Please check and add the amount

Thanks,
Nagendra

Your lady security staff at majestic metro not allowed me to enter at metro because I had my working tools, Nagasandra metro staffs permitted me for the same.. I have taken metro card as well.. Is there separate rule for every metro? The lady is arrogant.. I had waste of time...Take necessary action

Dear Sir / Madam.

We would like to bring to your notice that I have lost my metro card.

Bearing Engraved Id : [protected]
My last commute was on 09.03.2021 Attiguppe to MG Road,

I Request you to block the above card and re issue the new card with the remaining balance amount.

Find attached recharged Transaction Receipt of your ref.

I hope you will do the needful & consider my request

I had to catch my bus today to my native town, from Yeshwantpur. But when I reached the nearest station(Yelachenahalli) at 9pm, I got to know the trains have stopped. The public is unaware of this!! Can I get to know what is going on?! Thank you

I have recharged Rs. 200 for metro card number [protected] via Namma metro app on[protected], payment ID for the same being [protected], the transaction showed successful but the balance was not redeemed. When enquired in customer care of the metro, I was told, it would happen automatically within 7 working days, it's been 34 days, and there is no proper response from the metro team and today, on 24.03.2021, I was told the amount is not at all received by the metro team and to complain online. I m finding v difficult to rely on online recharge of Namma metro app as it is causing inconvenience to the passengers. Kindly redeem the recharged amount as soon as possible. Thank you.

As per new rule of metro, for making recharge ATM card or Phone pe is mandatory, but today in Kempegowda metro station they denied to accept UPI transaction and they said because of server issue, as there is some issue in UPI server i requested them to recharge through cash but they said they cant do that and i have to recharge only through ATM card or it cannot be done, other than this there are lot problems in metro regarding metro card... As per my Knowledge under government and Public sector metro should be user friendly for Publics but here in metro thats not happening at all... More over staffs are not at all trained well and they dont know how to react publics quiries and No Manager or Incharge will not come to solve queries worst public transport sector i have ever seen in my life

Dear Sir/mam,

With respect to the recharge of the smart metro card, when we do top-up through Namma metro app, upon successful payment of transaction it only says it takes max 7 days to reflect the amount and transaction shows under Success tab, but no where I see mentioning its usable only after 1 hour of top-up, if your system takes 1 hour to process such a small transaction at least until then the transaction status should show under In-Progress tab. Considering your slow processing time of 1 hour at least at the service desk of every metro station upon showing our online payment made in app Can't they update our card with respective top -up amount and why is it so that recharge made at service desk has no waiting time of 1 hour and waiting time for top up made though app aren't those the same servers/ payment gateway ?

Further, why there isn't a provision to make the payment through cash at service desk considering the people who don't use card always ?

With card processing time of 1 hour, and mandate to make payment only through card at service desk, somewhat I feel the process is not efficiently managed and people are facing issue due to same.

Please consider this as a feedback and improvise on the same.

Thank you,
Sharankumar

This is to inform you that the public is not allowed parking at Vajarahalli metro station stating that only staff parking. When there is so much space for parking in both the sides whatever for public they can allow. Inspite of telling we are ready to pay, they are not accepting. Then what is the use of metro station at Vajarahalli as all the public will not get drop everyday. Kindly look into this on high priority and do the needful.

Dear Sir/madam,
on 05/03/2021, I recharged metro card no. [protected] with 100/- through debit card at 2:18pm. Even after an hour amount is not credited to the card. Please verify and refund the amount.
with regards
venkatesh

Recharge amount Rs.200 Done on march 1st 2021, not reflecting. transaction done on bmrcl app. Bmrcl Card no. [protected]. Payment id [protected]. Amount debited Through sbi bank. Sbi Transaction no.[protected] payu payments [protected]IGAKPXMNO3

I had recharged 100 rupees to my metro card from your website but the balance is not showing up in the card

I made a top up for the card number [protected] on 03.03. 2021.The amount got debited from my account but I got the pop up message from bmrcl as the transaction has failed