Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I am a regular user of Namma Metro and the services provided are excellent !! However off late I see that security personnel and even frisking personnel do not wear their masks correctly especially at Doddakalasandra and Majestic stations. Their masks are most times below their chin or nose and this is not right. Request the concerned to take proper measures in educating them appropriately.

I have recharged ₹500 for my metro card online at webtopup.bmrc.co.in on 14th February 2021 and have been using my metro card regularly. Till today my money hasn't been added to my card and have not been refunded my money as well. Please do the needful as soon as possible.
Thank you

I travelled with my friend from Sir M V Stn.on 12th Feb 2021 around 4 a m.using my friends metro card..While boarding after she entering machine said invalid ticket.I went to the counter he checked the balance and found Rs503..and gave the card back to use.It allowed..
But at the exit in Hosahalli Station.Same thing happened.But the lady in counter told I was a ticket less traveller and had to pay fine of Rs 250/. As they were not accepting cash..we asked her to deduct from metro card.She told it can't be done.Both o[censored]s were not carrying ATM card.
We had to wait more than 40 minutes till my husband paid the fine.
I had bitter experience she could have asked us to wait for 15 minutes as rules say.Instead she sent me two other guys inside a room who started explaining. I told them that I'm not denying to pay fine but want to go through the rules.

I payed online through scaning, money was debited from my account, but recipient side its not showing. They said it will be credit after 24 hours, this happened on 21st of Nov 2020, but never received any payback.
Kindly react to this.

In vajra hall metro stating, they insist conducting frisking for Ladies in a closed cell where there is no social distancing there.
This is a violation of covid precaution and public is put into this harmful inconvenience.
Officials please take this complaint seriously and do the needful, thank you

Dear sir/madam,

It's really unfortunate that a metro card is mandatory and there is no way one can surrender the card and get the refund of the card charges. Occasional travellers are forced to pay 50/ card charges.

Kindly consider the following:
1. Allow tokens as a means of convenience for occasional travellers
OR
2. Waive off 50/ card charges.

If possible respond to this complaint or suggestion

I would like to register the complaint stating people would prefer to travel in metro due to it's convenience especially for long distance. We people when we are rushing for last minute train in hurry burry after completing our work, would appreciate if metro management understand this and would allow us instead of stopping, debating, questioning us. If the requirement itself not fullfilled then why we have to travel in metro. Bus and other transport is better, at least they will not, stop, question and debate. Also should understand the seconds matter for metro which is applicable to us also. Hope you understand and avoid restrictions

Hello team,

This is really insane if we loose money from metro card.

I ve recharged 500rps recently, I don't use the metro route that regular, it's really impossible for me to use it once a week.

We put our sweat to earn the money.

It's really unfare and worst rule ever.

Please take it seriously

Thanks,
Ajay

Sir
Please be informing that yesterday transfered amount Rs 300/-(6 cards*50)for the topup metro card chickpet,
payment success fully transfered through Gpay(trans id attached)
Customer care exicutive told me(server or network) issue in our system
So you have to pay cash and register complaint Payment return to your account.

Dear Sir / Madam

Recharge was done today (01/02/2021) for Rs. 500/- & 300/- for card [protected] from SBI net banking. Paymnet.
1.
01-Feb[protected]Feb-2021) TO TRANSFER
INB PayU Payments Private Lim [protected]IGAKJZCNC5 500.00

2.
01-Feb[protected]Feb-2021) TO TRANSFER
INB PayU Payments Private Lim [protected]IGAKJZDLX8 300.00

Please check and refund the amount to us.

Regards
Vijay K.P

Complaint #19570 registered at Yeshwanthpur Metro Station:
I, with my senior citizen parents, took the metro from JP Nagar metro station to reach Yeshwantpur metro station on 07-11-20. But due to the unnecessary holding us on the card gate has resulted in, missing our train to our forward journey from Yeshwantpur railway station. We tried to take other trains that day, but due to the non-availability of seats our journey could not take off. The gate officer hold us on the gate saying we have to wait until the update to the metro card happens which will be one hour. She then recharge metro card there itself after one of her senior asked her to do so. I took her 20 min to let us go from there. At Yashwanthpur we missed our train by a minute as we see the speeding up on the station. Here are to and fro travel expenses occurred on 07-11-20. A detailed email has already sent to [protected]@bmrc.co.in on 13-11-20 which was ignored entirely.

1. Home to JP Nagar Metro station : Rs.115/-
2. JP Nagar Metro station :
Topup 1 : Rs.50/- + Rs.50/- = Rs.100/- (the first topup was done on the mobile app which did not reflect on the card for an hour, so they did another topup there itself)
Topup 2 : Rs.50/- + Rs.50/- = Rs.100/- (the first topup was done on the mobile app which did not reflect on the card for an hour, so they did another topup there itself)
Topup 3 : Rs.100/-
3. JP Nagar to Yeshwantpur : Rs.42.75 x 3 = Rs.128.25/-
4. Train ticket from YSR to MMR:
I : Rs.902.70/-
Parents : Rs.1397.70/-
5. Yeshwantpur to Majestic : Rs.23.75 x 3 = Rs.71.25/-
6. Majestic to Home Uber cab : Rs.215/-

I am asking full refund which is taking too long to be accepted.

I travelled from Doddakal sandra to JP nagar metro on 28/01/2021 at 8:15 pm. When i reached Jp nagar, i forgot to take my separate white color box ( inside box one white color cable ) which Price is Rs.25000. I missed the white color box Cable.
Please trace the product and do the needful.

Hi as im traveling every day in metro, on[protected] at 8.00 pm i lost my card ([protected]) & my balance was 1000 change kindly block this card & transfer the balance amount to my new card ([protected]) Please do the needful

Regards
Vanishree
[protected]@gmail.com

My suggestion is that the Purple Line should touch the new Railway terminus. To do this, a new station should be introduced between Swamy Vivekananda Road station and Byappanahally station by rerouting the existing track via the new station located at the new Vishweshwaraya Railway Terminus. This will be hugely beneficial to the travellers from this Railway Terminus

Dear sir/madam,

The train times are getting changed with out any intimation and due to which we are no able to reach office on time .kindly make the standard time schedule for the trains so that so many people are coming from far distances to catch the metro by checking the regular time.

Kindly consider this as people are getting troubled because of dynamic time schedules of train timings

This is with regards to ticket number 6493, as per which I have not received my refund for having attempted to recharge my metro card on 29th Dec 2020 and not having received that money in my metro card account.

Despite follow-ups at both the [protected]@bmrc.co.in mail id and after filing a physical complaint, nobody responds to this issue even after using the namma metro app to do the transaction.

To whom it may concern,
i had made a payment of 200rs on[protected]:39:31 by scanning in metro counter, the payment was made from paytm, the transaction was successful but was not recieved by metro(as per what metro customer care have said), the amount was deducted from my bank account.
the details are as follows
VINAY K
[protected]
UPI ID[protected]
TRANSACTION ID - S52876274
METRO CARD NUMBER - [protected]

please resolve as soon as possible
also i have attached the required images

Making payment options only through debit/credit card or by online option is absolutely atrocious. Who even made this rule should think with all his 6 senses if he/she has it. Do you people think every person in the city or country is using debit/credit card and or online banking? Have some sense before making such rules and deploying the policy.
There are numerous senior citizens who are using the Metro service and everyone doesn't know such option. Accept cash payments and ensure to support the people who have only that. If you guys are scared of Covid-19, you have to take precautions for that instead of telling us what to do and what not.

I travel by metro daily and I have recharged the metro card in station. For which 2 times extra money is deducted. Once I had to pay 200 but it's deducted 200+200 and next time also same thing happened. Instead of 200, money deducted two times . I checked the bank statement also. 2 times 400 us deducted

I have done the online recharge of Rs.50/- on 11/10/2020 at timings 16.55.30.
After that i couldn't travel within 7 days, i tried to travel 8th day.
But the amount was not got credited to card.
Thereafter I have repeatedly visited several times in my nearest Metro station Visweshwaraiah station (near Mysore Bank). They always telling that server down.
Later on 23/12/2020 visited Deepanjali Metro station and they are telling it is crossed 60 days and not able to recharge. And also refused take written complaint regarding the same and asked to lodge the complaint in www.travedesk.com.
But i have writterned mail to BMRL they given the same reason and not giving the solution.
I request either they have to refund the amount or Recharge.
Card No.[protected]
Transaction ID : m5r79pmuy1yk2gl7kadt
Topup on : 11/10/2020 16.55.30

Payment ID : [protected]

Amount: Rs.50/-
My Mobile No.[protected]
S.Bhuvaneshwara