Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

This happens everyday in indiranagar metro station. The ticket from indiranagar to majestic is 25rs and everyday i would be the one providing the 5rs. Once i did not have the change and i clearly saw the person in front of me giving 5rs to the counter person. So when it was my turn i have 30rs and the same drama started making faces at me, murmuring something to themselves. I told them that i didn't have 5rs and they asked me why i traveled in metro, i should go in bus instead. Is this how they are trained? Most of the time they are just chatting with their friends inside. I'm working and i will have to rush to the office. Something needs to be done.

At 20.10.2018, 3:40pm in bayapnahlli metro station one male police person roughlly told me if you don't know kanada language then you don't trevel in metro, after that one ledy security also told me same thing in same way.
After that i complained in costumers support section but they people also if you don't know kanada then not travel in nama metro.

Issue dated 07th oct 2018, around 3:30 pm my friend took ticket from mahalakshmi to kampegouda metro station. And i was having her ticket with me, but i had to change train from majestic and i took train to bayapanhalli. That ticket remained with me and they charged her 220 as token and ticket amount.

Next morning i went with the token to kampegouda metro station they denied and i requested them to take my complaint. They took complaint but did not allow me to take picture of that complaint copy and when i asked the staff members over there they started behaving rudely.

If i am giving back them the thing which i was charged for then why arent they returning my money? And they i have taken that token back then why should not they give my money back?

Baggage scanner at indiranagar metro station entrance 'a' has been broken for about 2 months now. Several friends on social media have complained about this issue and some have even sent written complaints to their office and nothing has changed. If i were them, i'd be taking the security of their citizens a little more seriously and fix the issue right away. You have not only made us wait forever for the services to start and now you want to raise security concerns when metro is regarded as the fastest and safest mode of transport in our city. Please look into this issue seriously.

Today took a commute from byapnahalli metro station to national college, as the fare was 35/-, rs100 was paid by me. What i get is rs 40/- in return when enquired, the chasier shows the cash drawer, is this how they are trained to behave with the commuters, it's not the first time this had happened before too. Will you be okay and provide the token if i hadn't paid the exact fare. Do have some responsibility smh.

Today at 7pm, at dasarahalli metro station, i asked for the ticket to sandle soap factory. Ms. Kavya, one of the counter staff asked me to give her change of 2 rupee. When i told her, i don't have she started arguing with me & shouting on me and also not ready to issue the ticket for the same, and she was telling me to go to next counter for tickets, at the same time i went to speak with the incharge regarding this he was sleeping in the counter near by the access gate. Now tell me this is the way to behave with the customers... Should take an action for this

Yesterday when i took the token for nagasandra from majestic, the actual cost of token is 38. When i paid him 50, he only return me the change of 50. When i said asked the 2rs, he asked me the change of 8 rs... Which i didn't had... So he asked me leave... It's the same thing that's happening to everyone... Being the public service provider, they are sntachig our hard earned money, which is really the worst part. And whenever we query any staff including the taken issuer behaving aggressively and doesnt respond properly... Not everytime we do have a change but when we ask for the token, they don't provide us with the token and make us to wait until we go and beg for the change with some other passengers.

Please increase the frequency of the green line metro trains!! One train is 6 mins is too less!! There are many passengers travelling at peak hours towards yellachenahalli.
Also the air conditioning needs to be on at all hours in the purple line! We are saving enough fuel by not using private vehicles. Please ensure the executive incharge understands that the weather outisde has no impact inside the train.

Sir while boarding metro, i entered mysore road metro station ticket counter at 8 am on 10th sep 2018. The lady sitting at ticket counter extremely right she refused to accept 10 rupee coin. And rudely behave with me. Sir is there any rule not accept 10rupee coin in metro.. As per rbi guidelines if anybody refused to accept 10rupee coin its offence. Please take immediate action onthat lady

The two wheeler parking at yellachanahalli station even though its not maintained well and the parking area is not even to park the vehicles. The vehicles are parked without any gap and some of the women they find it difficult to takeout. The parking fee is very high — they charge rs 30 for a single day and due to rains if the vehicle is not taken — overnight charges rs.100.

For any indian standards of living these charges...

Hi,
I gave a ₹50 note on counter for a token from indiranagar to yellachenahalli which costs ₹45, on asking for ₹5 change, they simply said they didn't have any change without looking at their cash drawers, and did the same with every passenger in queue.
Same happened on the return journey @ yellachenahalli station. They were reluctant to give any change.
Moreover reaching back indiranagar, the parking guy also charged ₹10 for bicycle whereas only ₹5 were applicable, giving 'no change' as a blind excuse.
I see many passengers with similar complaints, please do something urgently so not all passengers should suffer.
Heavy corruption going on counters of bmrc.

Just purchased ticket from Baiyappanahalli metro. I had to travel to Trinity and the ticket charge is Rs. 18/-. I gave Rs.100. A male ticket vendor employee at the counter said he don't have any change with him. But I had seen the passenger's in front of me in que giving him changes. So definitely there was no shortage for change. He said go to the other counter and check. I had to srand in another que and Whn I reached counter a lady vendor said the same thing. She had heaps of change in her cash drawer. She said she don't hv change. She hesitantly gave me Rs.72 instead of Rs. 82 stating she dint hv change. But I saw that she's having it there. And sorry to say this is not the 1st time. Shame on metro and karnataka govt saving Rs. 10 from passengers for their food.

Shame!!!

Namma metro bangaluru, doesn’t have toilets for passengers.

I was traveling from nagasandra to byappanahali (First of all person from the ticket counter didn’t return the change saying there is no change)

I was charged ₹60 from nagasandra to byappanahalli.

When i reached station and asked an employee about restroom it was an urgent.

He said sorry!!!

I had to pay another ₹10 to get entry and use the # toilet.

Really not happy.

I hate to travel in bangalore metro only because unprofessional employees in the stations. The ticket vendors behaves like no one should come and buy tickets. The vendors are taking each other in their language loudly always and they never mind the us and we have to call them 2 or 3 times to give the ticket. Finally they give ticket with a unpleasant face. The government made a high quality metro by spending crores but the employee making it ugly. Please do something for the people. The employees are getting paid with the money which the passengers spend but they never think that. Kindly requesting to the namma metro md please train the employees and monitor them and keep the quality.

Sir on 7.8.2018 my vehicle got punchered i was parked in parking place by giving rs 30 in bayapanahalli station back side. When i went to puncher shop opposite to bayapanahalli station, already 2 vehicle punchred and shop owner doing the work. I got to know that since moring 10 -12 vehicles got punchred. One new punchre shop opned in auto just under the metro rail under bridge (Walking bridge) (In front of food court) and all this things started. Kindly take immedite steps to remove the puncher shop from road and help the metro passangers

In reference to my travel from peenya to jalahhali: at jalahhalli when i stood in front of the door to get out, the door failed to open, and before i could get out of the second door, the doors closed. When i got down at the next stop, to go back to the previous stop; i was stopped rudely and asked to exit and reenter first, because of which i paid 12 rs extra, than what i originally would pay. The crowd at the stop was so intense, i decided i cannot board such a full train and exited the metro, while again being charged 10 rs for it. I eventually took an ola and i was an hour late to work for a 10 minute travel stop.
@namma metro: please attempt to see the the failures in the system. Infrastructure and ease of transport should be your top concern. There should be better rules and training provided to people working at the stations.

I have been using metro from baiyappanhalli to Mysore road Metro for more that 1 year. But I could see some serious issue with the access for pregnant ladies. The faulty standing at Mysore road doesn't respond properly. Even after swiping the card.. there is no faulty who helps the pregnant who to open the gate. We ourselves need to open it to go through. When I raised this complaint with the staff at the billing counter he raised his voice while responding me. Even though u say you say there are priority for pregnant ladies but the response from the faulty at mysore road metro is very poor. I don't need action against that person but a faulty who helps pregnant ladies for there smooth journey.

This is for ur kind notice that my son who is 3 yrs old and with my relatives I was travelling by metro from rajajinagar to yelechenahalli on 5 July this month. Lady security was very rude with us that we should take ticket for my 3 yrs child. When then checked at the height rule it was exact to the yellow line. They argued and we have taken ticket. But what we felt was to insert token or to swipe he needs help which the other person should be their with him and he can't do it alone. Pls increase the height for the kids so that the 6 yrs child can enter and he can operate with his own knowledge .what the height u have marked it is for 3 yr child and it's full ticket. It is ridiculous to impose full ticket for 3 yrs kid who is fully dependent on their parents for inserting the coin on the other hand regular train and buses charge half ticket.Take it positively and implement the same for the welfare of the customers and inturn healthy run of namma metro.

Every sunday metro starts from 8:30 or 8:45am, many of the govt exams are held on sundays itself if there is no availability of metro how can students 'll manage if they are unaware about timings. Even no boards also put for this. Coming sunday (3rd june) ias prelims is there please make sure that students are made available with metro. If maintainance is the reason to start metro at 8:30am please ensure it with boards in metro stations, without knowledge of the timings many 'll be facing inconvenience.

I was waiting for my wife at the yashwanthpur metro station. Doing so I skipped two trains. That's when two security guards came upto me insisting that I can't wait at the station if I have missed two trains. I understand the security reasons behind this, but as I was genuinely waiting I told them that I was waiting for someone and if it is a rule I will, but requested them to show a copy of the rule or a board that says so. In the absence...