Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I bought the smart card on 21 jun 2017 and recharged 100 rs on 22 jun 2017. Today i tried to use the card and it says balance is zero. They have no trace of my balance. Even after showing recharge proof they did not do anything. Finally i had to pay again and use the service.

I would like to get my money credited back to my account and apology for the delay and harassment caused....

Bangalore metro is harassing the customers - because of their helplessness.
Commuters are forced to travel like british age prisoners. The treatment is same as that of the prisoners during the british era. Or one can say the commuters are transported in high tech sheep van, like sheeps.

During the peak hours the trains are so much packed with commuters - such that even one cannot able to breath comfortably.

Added...

Dear sir.
Today (11.9.17) i had travelled from manthri mall station (Around 1130) to kr market (Around 1145) and got out with my metro card which has sufficient balance.
While returning form k r market station at 14:34 hrs i was told that i have not punched the card while exit (At 1145)
I was trying to make mr venkatesh r understand that i had punched it correctly and after the passenger before me has crossed and after...

The three-carriage trains are causing a lot of discomfort. They are packed like sardines with hardly any place to even stand on. Why is is that bmrcl not increasing the number of coaches, especially during peak hours, when passengers can't even get into the train from the interchange station!

Please look into this. Though the three carriage system is supposed to carry 1000 passengers, they must be carrying carrying much much...

To,
Chief public relations officer,
Bmrc, bangalore.
Subject – request to refund undue penalty of rs.50- charged today[protected] due to technical snag in
Metro card.

Dear sir,

With deep regret i am complaining this matter and request your kind self to refund undue penalty charged in cash of rs 50- fifty only, today[protected] at jaiprakash nagar metro station, bangalore.br...

Hi team

The complaint is w. R. T 2 wheeler parking facility, i parked my 2 wheeler scooty on 26 august 2017 at 4 pm, at the swamy vivekananda metro parking facility. When i came to take my 2 wheeler back on 27 august 2017 at 10 pm the parking authority charged me 80rs. As per the rules 5 am to 12 pm is considered as a day, the guy illegally charged me 80rs he says 2 days 60rs+night charges 20rs. When asked about why should...

Respected sir/madam,

Sub: no bicycle parking pay receipt - sandal soap factory metro parking slot

Today morning i had came in bicycle to sandal soap factory metro station and parked in a metro parking slot. For a day parking the person has collected rs 10 and he has not given any receipt for the assurance or proof, that i have parked my bicycle. I asked for the pay receipt, he didn't have to give, but he collected...

This happened at rajajinagar metro station on 22nd august 2017.. One lady had to use the washroom so she had taken 10 bucks with her which had a little ink stain.. On being asked to the staff for ticket for that note.. The staff refused arrogantly.. The lady asked the staff pleading to let her use the washroom in exchange of that note... The lady staff misbehaved with the lady.. This shows lack of humanity concern among the staff.. I think...

Sir,

On 28th jul 2017, along with my wife we boarded 8:37 train from swamy vivekananda station to majestic. The incidence is recorded in your cctv.

1. At counter we did not see or missed the fare chart.
2.in any case, we asked the fare to the counter personal, he did not say 56 (28x2), instead straight away asked for rs. 60/- and never returned rs. 4/-
3. We realized this during exit and dropping...

Every evening in working days the ladies of neighbouring offices near central college metro station with the help of metro staff skip security check scanning from x ray machine and also body check by lady police by using lift for senior citizens and physically challenged person s. Considering the rush hour and thick traffic this is a high security risk for general public
Terrorists may use this. Lapse and cause danger. Bmrcl and the...

On 3rd august 2017 by 2:25pm i went to 5th counter of dasarahalli metro station for ticket. Since it was having a medical emergency i was not having change. I was having rs.100 and i asked for a ticket to goreguntepalya. She informed me to go 3rd counter since she is not having change. I went to 3rd counter and asked for ticket. She was very rude and her behaviour was so cheap. She was raising her voice. She was more cheaper than a slum guy...

There is lack of automated machines for ticketing and also food vending machines. May be the introduction of these could make it a win-win situation for both bmrc and the commuters. I understand that the metro hasn't been in operation for long but it is a part of the daily lives of many. It is easier for a lot of people if they could quickly get a token from a machine and also a quick drink or a snack from a vending machine....

I have been regularly traveling in metro, i have notice the ac is so cold, its really uncomfortable to travel for long distance, cool air was flowing from top making my head feel the cold. I think the temperature was between 18 to 20 deg. It can cause sickness/cold and also huge of fuel is wasted for cooling, which is again a environmental issue. Depending on season and crowd you can set the temperature. It will definitely help to save lot...

Hii. Having travelled in many metros around the world, and was a frequent traveller in london tube for about 5 years. Now a resident in dubai. The idea of namma metro for giving each platform a number like 1, 2, 3, 4 is little bit of confusing the new users.in dubai metro they call each platform with destination name. For eg: the train to rashidiya will arrive in rashidiya platform. Like that they do the direction board as well. My suggestion...

Sir,
I travel from jalahalli station to majestic and from majestic to sir m vishvesvaryya station. I have seen that the frequency if green line trains is still 10 minutes whereas the frequency of purple trains is 4 minutes. Since the frequency is 10 minutes the train is over crowded. Further after getting down in the majestic station invariably we have to miss one train and take the next train. Hence we are getting late to the office....

Dear Sir,

I recently had a fall in the Byappanahalli metro station and my ankle was injured. After this my doctor has advised me to only use lift . Today 4th jan 2016, morning when i came to the station to board the train to use thelift towards the byappanahalli, to my shock the lift towards the platform was not working . When i addressed it to the attendants they told me to wait for 5 minutes it became 10 minutes, 15 and...

Until 10th june, the metro station was operational without any issues. Passengers would park 2-wheelers in the area opposite station and collect the vehicle once their work was complete.
Today morning there were a group of 8-10 boys standing at the road entrance, holding a ticketing machine and asking every 2-wheeler to pay 30 rupees for parking in a public road!!
When questioned, he said bmrc has installed this plan and it...