| Address: 560021 |
| Website: www.bmrc.co.in |
I am a regular traveller of namma metro. My daily routine-in morning is from sri rampura to cubbon park and same at evening from cubbon park to sri rampura. Firstly i thank for the service and support. But today it was a bad experience in the station, in nadaprabhu kempe gowda station when i was entering in train through a queue the private security guy uses a bad language once i entered into the train just because i was unable to push & move inside the crowd.
Please understand my situation inside the train there was a lot of luggage, there are ladies and old age people, and one side there is a full of the crowd pushed inside before door closes, without even seeing these conditions. The security guard used very bad language on me. He is not even seeing the luggage below and i am holding my shoulder bag in one hand. I don't no how to act at that time. For that, i get a scolding from a security guy.
Please let me know if i use the same behaviour on the security people or on metro employees or on police, will you people let me walk like that.
You can just track it down through cctv records (Date 17.04.2018) timing was around 8.00 – 8.15 pm, the last second door of green line train (Towards nagasandra) the security guy was short in height.
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I was waiting for my wife at the yashwanthpur metro station. Doing so I skipped two trains. That's when two security guards came upto me insisting that I can't wait at the station if I have missed two trains. I understand the security reasons behind this, but as I was genuinely waiting I told them that I was waiting for someone and if it is a rule I will, but requested them to show a copy of the rule or a board that says so. In the absence of either I refused to vacate. They then got their manager who started off calmly then lost his cool just because I kept insisting on the written rule. He created a big scene and threatened to hold me back.and all this happened while my wife had arrived and we were ready to go.below is the exact text on the metro website
Overstay Rule: A passenger holding a valid ticket can exit from same station within 20 minutes and from other stations within 120 minutes. For overstaying in paid area of Namma Metro beyond these limits, penalty of Rs.10/- per hour is charged subject to a maximum of Rs.50/-.
I was well within my time limits. So I ask if there is a rule I will oblige. But put it up somewhere. Let people be aware of it. In this day and age Don't expect citizens to blindly agree to any rule verbally communicated by a person in uniform.