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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Feb 2, 2026

Complaints 436

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6

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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 21

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Address: 560059

I have been using metro from baiyappanhalli to Mysore road Metro for more that 1 year. But I could see some serious issue with the access for pregnant ladies. The faulty standing at Mysore road doesn't respond properly. Even after swiping the card.. there is no faulty who helps the pregnant who to open the gate. We ourselves need to open it to go through. When I raised this complaint with the staff at the billing counter he raised his voice while responding me. Even though u say you say there are priority for pregnant ladies but the response from the faulty at mysore road metro is very poor. I don't need action against that person but a faulty who helps pregnant ladies for there smooth journey.

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Address: 560108

This is for ur kind notice that my son who is 3 yrs old and with my relatives I was travelling by metro from rajajinagar to yelechenahalli on 5 July this month. Lady security was very rude with us that we should take ticket for my 3 yrs child. When then checked at the height rule it was exact to the yellow line. They argued and we have taken ticket. But what we felt was to insert token or to swipe he needs help which the other person should be their with him and he can't do it alone. Pls increase the height for the kids so that the 6 yrs child can enter and he can operate with his own knowledge .what the height u have marked it is for 3 yr child and it's full ticket. It is ridiculous to impose full ticket for 3 yrs kid who is fully dependent on their parents for inserting the coin on the other hand regular train and buses charge half ticket.Take it positively and implement the same for the welfare of the customers and inturn healthy run of namma metro.

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Address: Bangalore, Karnataka, 560086

Every sunday metro starts from 8:30 or 8:45am, many of the govt exams are held on sundays itself if there is no availability of metro how can students 'll manage if they are unaware about timings. Even no boards also put for this. Coming sunday (3rd june) ias prelims is there please make sure that students are made available with metro. If maintainance is the reason to start metro at 8:30am please ensure it with boards in metro stations, without knowledge of the timings many 'll be facing inconvenience.

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Address: 560030

I was waiting for my wife at the yashwanthpur metro station. Doing so I skipped two trains. That's when two security guards came upto me insisting that I can't wait at the station if I have missed two trains. I understand the security reasons behind this, but as I was genuinely waiting I told them that I was waiting for someone and if it is a rule I will, but requested them to show a copy of the rule or a board that says so. In the absence of either I refused to vacate. They then got their manager who started off calmly then lost his cool just because I kept insisting on the written rule. He created a big scene and threatened to hold me back.and all this happened while my wife had arrived and we were ready to go.below is the exact text on the metro website

Overstay Rule: A passenger holding a valid ticket can exit from same station within 20 minutes and from other stations within 120 minutes. For overstaying in paid area of Namma Metro beyond these limits, penalty of Rs.10/- per hour is charged subject to a maximum of Rs.50/-.

I was well within my time limits. So I ask if there is a rule I will oblige. But put it up somewhere. Let people be aware of it. In this day and age Don't expect citizens to blindly agree to any rule verbally communicated by a person in uniform.

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bipin basnet

from Bengaluru, Karnataka

Jul 6, 2018

At attigupae metro station at around 9:15_9:30am sat jun 24 today I paid for my travell to Sandal factory and she gave me only my return but not token and I told her that she didnt gave me token.She made me to pay for next token.She was so incoperative.I tried to explain her but she was not listening to me at all.

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I was sitting at indiranagar metro station as i have to travel to cubbon park. My friend will come from bypanahalli metro station and as we decided i will get in the same train from indiranagar. But the staffs at the station didn't allow to wait me and was moreover asking about fine.
Staff name: mr. A. Gopalanaiah (Name was written on shirt pocket)
Date: 24.05.2018
Time: within 6.20pm to 6.35 pm
I want to know is there any such rules that i can't wait on metro station and if i wait is there any fine?
Disclaimer: the name of the staff may not be exactly the same. But the staff was wearing normal security guard dress and the date and time is accurate.

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jasonod

from Bengaluru, Karnataka

May 28, 2018

I had the same issue but with very rude staff

I was waiting for my wife at the yashwanthpur metro station. Doing so I skipped two trains. That's when two security guards came upto me insisting that I can't wait at the station if I have missed two trains. I understand the security reasons behind this, but as I was genuinely waiting I told them that I was waiting for someone and if it is a rule I will, but requested them to show a copy of the rule or a board that says so. In the absence of either I refused to vacate. They then got their manager who started off calmly then lost his cool just because I kept insisting on the written rule. He created a big scene and threatened to hold me back.and all this happened while my wife had arrived and we were ready to go.below is the exact text on the metro website

Overstay Rule: A passenger holding a valid ticket can exit from same station within 20 minutes and from other stations within 120 minutes. For overstaying in paid area of Namma Metro beyond these limits, penalty of Rs.10/- per hour is charged subject to a maximum of Rs.50/-.

I was well within my time limits. So I ask if there is a rule I will oblige. But put it up somewhere. Let people be aware of it. In this day and age Don't expect citizens to blindly agree to any rule verbally communicated by a person in uniform.

B

bipin basnet

from Bengaluru, Karnataka

Jul 6, 2018

At attigupae metro station at around 9:15_9:30am sat jun 24 today I paid for my travell to Sandal factory and she gave me only my return but not token and I told her that she didnt gave me token.She made me to pay for next token.She was so incoperative.I tried to explain her but she was not listening to me at all.

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Address: Bangalore, Karnataka

Recently to a trip to mysore road from majestic, i noticed that my compartment was full of mosquitos. This was something like a utter surprise for me as usually i don't get to see mosquitos on metro as i travel regularly. Please have a look at this issue as this would be a health hazard for all the travelers like us. I don't want to end up in hospital with malaria or dengue just because i had to travel in namma metro.

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Address: 560021

Website: www.bmrc.co.in

I am a regular traveller of namma metro. My daily routine-in morning is from sri rampura to cubbon park and same at evening from cubbon park to sri rampura. Firstly i thank for the service and support. But today it was a bad experience in the station, in nadaprabhu kempe gowda station when i was entering in train through a queue the private security guy uses a bad language once i entered into the train just because i was unable to push & move inside the crowd.
Please understand my situation inside the train there was a lot of luggage, there are ladies and old age people, and one side there is a full of the crowd pushed inside before door closes, without even seeing these conditions. The security guard used very bad language on me. He is not even seeing the luggage below and i am holding my shoulder bag in one hand. I don't no how to act at that time. For that, i get a scolding from a security guy.
Please let me know if i use the same behaviour on the security people or on metro employees or on police, will you people let me walk like that.
You can just track it down through cctv records (Date 17.04.2018) timing was around 8.00 – 8.15 pm, the last second door of green line train (Towards nagasandra) the security guy was short in height.

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Address: 560078

Website: nil

I am a regular traveller of namma metro. I highly appreciate your time schedule while travelling metro trains. To my surprise today morning at jayanagar metro station the train left at 10.03 (Schedule time 10.04) a. M. So immediately i went to complain at station to lodge my compaint. The manager at the station told that they are not keeping any compaint registrar, one minutes difference some times happens. I told him that the train left early. He told me to to compaint at bmrcl website. Hope such things wont happen in future.

K s kamath mobile [protected]
[protected]@gmail.com

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Address: 560098

Website: bmrc.co.in

I want to report a narrow escape that my family had while driving near nayandahalli metro station construction site on 10-april evening at 6.30pm. A tractor ka-51-t-3757 was carrying metal retaining wall plates lose without securing them to the tractor trailer walls with ropes or belts. One big plate fell off the tractor and brushed against my car breaking the left side mirror of my car. The tractor driver did not even bother to stop and drove like that for another 100 meters before stopping to just push the lose plates into the trailer. Without any concern, the tractor driver casually mentioned that the tractor is engaged by metro
Luckily the plate did not fall on the windscreen or on the bonnet of my car. The falling plate would have surely killed a human being if it had fallen on a 2 wheeler.
Please initiate strict action on who so ever is responsible for transportation of construction material and i would surely expect compensation for replacement of my car side mirror.

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Address: Bangalore Urban, Karnataka

Website: english.bmrc.co.in

Someone pickpocketed my mobile at the platform while boarding metro at the yelachenahalli station and after i got to know about my lost phone i went to the yelachenahalli station and asked the staff to take a complaint and also can i check cctv footage they said no you can't give complaint or access cctv footage. Why can't they take a complaint or give access to cctv footage

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Abhiith sj

Dec 23, 2022

I lost my honor 10 huwai phone on metro
Dispach from jnana bharathi metro station at 5: 11 Am At Dec 23 2022.
Please let me get my phone

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I take metro everyday from biappa metro to trinity stop, which costs me 15rs but parking charges is 60rs which is four times more than travel charges.

There is no proper local transport, buses arriving to metro station do not start, they wait for minimum period of 30mins.

Auto drivers there do not allow cabs or other vehicles to pick up passengers. For 4km they demand 80rs, nonody is happy to put meter

If you need to really support that metro must be utilised to its best, then parking charges must be very nominal

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Haiwin Baby

from Bengaluru, Karnataka

Apr 11, 2018

I'm a fashion designing student, I'm traveling in metro since it's convenient...
But from few days, there's been a new rule that we r not supposed to carry any tools like scissors, trimmers etc...which is absolutely not fair...please see to it, scissors n all we have to carry daily to the college...

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The service and quality is the worst one. I had been there today the 20.03.2018, i was made to stand and wait for more than 45 minutes after ordering the food. There was no such rush. Serving staff are so rude that they do not listen to any body. Ultimately i complained to cashier and demanded my money back. Then cashier himself came and prepared the food. Officer concerned metro station at vijayanagar bengaluru should take action for rude behavior with such elderly person like me on that easurant owner.

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Address: Bangalore Urban, Karnataka

The footpaths in Jayanagar 5th block (ORR 46th Cross) were dug up as part of the metro work. This was in Dec 2017.
And the work was completed early January, 2018.

We are in February 2018 and still the footpath has not been restored or the waste cleared away. People are now forced to walk on the roads without streetlights at night. The road is already narrowed because of the barricades put up for the metro work.

Can someone clear up the footpath ASAP?

Please see attached photos for the mess the contractors have left behind.

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V S Sathyanarayana

from Channarayapatna, Karnataka

Mar 19, 2018

Today I.e. 11th Mar 2018 I boarded metro at yelachenahalli at 21.00 hrs. The lady security is arguing that first bogey is reserved for women. It is totally wrong. Only the first 2 doors are reserved for ladies and not the seats
Please clarify & announce it aloud. Otherwise it will create problems in future.

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Address: Bangalore, Karnataka

Dear sir
I travelled from yesvantapur railway station metro to banshankari metro on 7 feb 2018 at approximately 12.30 pm. When i tendered 50 rs for the ticket. Cash counter clerk miss roopa demanded 2 rs change as the metro fare was rs 42. As i didnt have change i requested her to give me the ticket and i told her that i dont need the change to which she did not oblige. Such situations causes a person to lose his patience. It is the responsibility of metro to cater to small change. On complaining to the supervisor, he says that the cash clerk is not authorised to keep excess cash so she could not oblige my request to keep the change. Metro should wake upto this problem before patience of public runs out. Efforts have to made to provide small change at the counter or issue tickets without hassle when passenger is ready to forego small change.

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Today my friend is coming from majestic to baiyppanahalli . And im living in near the baiyappanahalli. So i need to pickup . I came from my two wheeler.In two wheeler parking feee on three cataogery is mentioned front of the station. But that policy parking staff not even obay.
In front board mentioned like this - " For every subsequent hour or part thereof" is motor cycle and two wheeler is mentioned 5 Rupees. But they asking 15 Rupees.4 hours charge.

I attached board photos.Kndly take there actions asap.

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Address: Bangalore, Karnataka, 560010

Website: www.bmrcl.co.in

Sir, i’m nagesh speaking. I am a daily traveller in metro. On 2-11-17, at 6:40pm, while i was travelling from vivekananda rd metro to m. K. K rd metro station via majestic (Kempegowda metro), i could not swipe smartcard at mkk rd station and come out, as card is lost. The details are smartcard number is [protected] (Stored value ticket (Brand name : varshik) and the amount remaining in card is rs.950 (Approx). I have given a written complaint...

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Today 21/12/2017 i took ticket from mysore road to chikkapete but the actual ticket price is rs 28 but they collected rs 30.
When i reached chikkapete - exit, there it's showing ticket fare rs 28.
I don't know why they cheating to new comers, they don't return the change also.
Please take action...
The ticket collector becoming currupt.
Please take action

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Address: Bangalore, Karnataka

Website: Bangalore Metro Rail Corporation

Respected sir/madam,

This is with regard to bangalore metro rail corporation unsafe two wheeler parking inside the premises. The commuters park two wheelers inside the parking area available to catch the metro train from rv station (Bengaluru) to go for work. When we come back in the evening, we see that the vehicle parts go missing, be it engine, fuel taken, mirrors stollen etc. This is such a sad thing to know that the government doesn't provide safety for it's people in such a place where bmrc is active. Most of the people travel by metro by parking their vehicles inside or next to the metro station premises and when safety is not provided like at least some security personnel around, then it's a loophole for the state government.

Request the concerned authority to take a swift action in this regard as everyone earns money by hard work and not by looting public and their property.

Thanks

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Address: Bangalore, Karnataka, 560078

Please provide safety for women
It would be better i[censored] provide different sections for women.. There are lot of cases of men taking advantage of the crowd and rush..
It is very uncomfortable to stand with lot of mens so close..
It would be my suggestion to please differentiate sections as men and women in the same train
Humble request

Due to lot of people travelling in metro. They try to push as many as people in the same door
It is disgusting to go fall on some men
Our country has nice culture where women are respected
Please considerate and make some changes
You would understand girls situations when your own daughter or wife is in trouble

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Address: 560076

I bought the smart card on 21 jun 2017 and recharged 100 rs on 22 jun 2017. Today i tried to use the card and it says balance is zero. They have no trace of my balance. Even after showing recharge proof they did not do anything. Finally i had to pay again and use the service.

I would like to get my money credited back to my account and apology for the delay and harassment caused.

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