Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

Hi, I travelled on Bengaluru metro from Hoodi to Rajaji nagar two way on Dec 16th 2023. While going to Rajaji nagar the person in the ticket counter at Hoodi station (at 11:30 am) told that the price for 2 tickets is 120 and gave 2 tokens. While dropping the token at the exit counter in Rajaji Nagar, I noticed that it showed the fare as 50 rupees instead of 60. So, in the return journey I chose to pay using Google pay and they took 100 rupees for 2 tickets and I understood that at Hoodi the person took 20 rupees extra. I am not sure if this is happening at higher level or just at the employee level. Please refund my 20 rupees and take necessary action on the employee and to end this kind of cheating going forward, please put some kind of display at the ticket counters so that the passengers can know the correct price of their ticket. Thanks.

T2312010934421845000367
The above transaction ID I have made the payment successfully but i didn't receive the QR code on WhatsApp, I need the refund as this was not processed. I had to purchase token that day.

Amount was debited and i did not receive qr code

Today my 3yr kid (who hasn’t even started his schooling) was charged full ticket in bangalore metro route (Magadi road to Yeshwanthpur). I don’t think it’s a standard practice followed in any of the public transport to charge full ticket for 3yr old kids. If this is the rule to be followed, why is it not consistent across all public services. This is really frustrating & feels like a separate rule imposed by BMRCL to loot hard earned public money; especially a big pain to all middle class population who afford to travel in metro trains on daily basis.!!

My balance is supposed to credited back to my account as the smart card is not presented at CTT or Automatic gate for card balance update within 15 days from the date of recharge. I did not get my amount credites

Metro Smart Card number [protected]
Order Id:[protected]
Operator reference number:[protected]

Please do the needful.

Regards
Arun Thomas

The minimum charges for 2 wheeler is 15 Rs. However at Doddakallasandra Metro station they are charging Rs. 20 and providing false information that the rates have increased. When I told that I will complaint to BMRCL, they immediately told to pay 15/-. I am attaching the entry and exit receipts for proof. Please take appropriate action against the parking contractor.
Per person if they are charging 5/- extra and with approximately 200 customers per day, they are pocketing 1000/- minimum per day.

In konankunte metro station, around 12:00 Pm
Date : 15/11/23, the worker in ticket section time was till 1:30 Pm, two lady workers in ticket section refuse to collect 10 rupees coin As they said that coin are not allowed
And they rejected to collect atleast one 10 Rs coin, they were arguing refused to accept the coin by giving some irrelevant answer
They are not even saying any valid reasons
They are not even valuing costumer
They informed that give these coin to opposite station were u will leve
It's there responsibility to accept the coin
They are acting like As if coin are totally banned in India
Even if I ask there names of 2 lady worker they ignored to say and not even showed there ID card

According to law they should be punishable
But I file grievance against them so that BMRCL can take action for these complaints
They should repeat these with any of publics

According to The Indian Currency Act and section 188 says that Indian Penal Code (disobedience to order duly promulgated by public servants) permit FIRs to be filed against such persons, according to NCIB (National Crime Investigation Bureau). In addition, the police can be contacted right away for assistance.

Refusing to accept any kind of legal coins is a violation of Section 6(1) of the Coinage Act of 2011. The DC urged the people to accept the coins without any doubt or hesitation as the currency is legal.
I believe BMRCL will take action regarding these issues

Please refund my amount 28.50×2 to no. [protected]

I recently recharged my namma metro card [protected] with 100₹ on 26 October 2023 10:35 am via paytm but my top up isn't showing in my card wallet

The following are the transaction details

UPI reference number[protected]
Name Manikantan K

Dear Sir/Madam,

I have recently purchased namma metro card in Jayanagar Station and top upped 100₹/- on paytm on 26 October, 2023 10.35 am for the namma metro "card No : [protected]" respectively

And in the top up it's not showing the top upped amount 100₹/-

I kindly request you to look into this issue and do the needful for me

Thanks

My interaction with the cashier and security personnel at Nallur Halli Metro Station was unpleasant, and I found this app to be ineffective. I encountered issues with using the QR ticket, and it still indicates that it's already been used. Additionally, the cashier and security staff displayed rude behavior.

The security staff at South End Circle ( Green Line ) are talking so much amongst themselves that they barely care to check bags during the screening. This is a huge security risk.

Capt Subbarao

Hi BMRL,

I had recharged INR 100 for two metro smart cards on oct-7-2023 when I tried to claim it, it says no top up found. When I checked at metro station, staff told it is expired.
Please do the refund of the amount

Details:
1.
Card no: [protected]
Paid on: Oct 7 2023 7:22 PM

2.
Card no:[protected]
Paid on: Oct 7 2023 7:21 PM

Transaction done through Paytm

Hi, i lost my metro card having number [protected] . Now i see someone is using my card and the amount in it.
You don't have any resolution if card is lost.
Please do a provision to block the card in metro app for travelling if lost. And provide QR code for each card so only owners of the card can use and reduce theft....

I am a senior citizen and have faced this problem often at konanakunte cross metro and lalbagh metro stations.When a customer exits at the concourse if the escalator from concourse to ground direction is not displayed we have no option but to use stairs. When we want to go down the escalator is set to move up. Lift is also not installed on both sides, so choice has to be made correctly before the automatic exit gate. Thoughtlessly both escalators have been set to move up from ground to concourse today at 5pm at konanakunte cross station.

This happened on 16.10.2023 at 10:50pm
The security didn't incharge me that te train was cancelled until I boarded and waited for 5mins and his superior comes and tells me that my train is cancelled and it's not his problem that the security didn't tell me that the train was cancelled and tells me to literally get out and I didn't even get any refund and they didn't even try to resolve my problem and the incharge scolded the security that he did this because he's from North india and the local person don't do anything like this, he was shaming the security because he's a North indian and the whole security team did it! Please make sure this never repeats to anyone and i don't even care about the money I just wanted them to be respectful they didn't give me respect when I talked to them in hindi although I know kannada and I'm a telugu person, they respected me after I told I would complain about this and I was talking in English. This has to end now!

The security informed me that the train has been cancelled after me boarding the train and he says that's not his problem and then his superior comes and says 'get out your train has been cancelled', this happened at 10:50 pm although the metro service closes at 11:00 pm and the security didn't even inform me before entering into the station and i didn't even get a refund and my money is now gone!
My trip id:[protected]M[protected]
And the station was Whitefield (kadugodi) banglore, I need action to be taken on this and make sure this situation never repeats to anyone.

This is a complaint against Mr. Mithilesh Kumar who works as a security incharge in Srirampura metro station Bengaluru, on 26/09/2023.
The above mentioned person did not respond for my query regarding carrying sharps in metro and instead arrogantly questioned me back and walked away from there even though I was talking to him without even looking back.
If such people are there then how are we suppose to know the correct information regarding the rules and regulations.

Hi,

i tried to book metro through whats app money debit from bank but i not got qr code i asked metro customer help area they told money should be refund with in 7 days its beings 16 days i have not got my money back
please solve my issue .

Transaction id----- T2308271044043721492930
UTR[protected][protected]
AMOUNT ---- 23.75
TIME ----- 10:44 0N 27 AUG 2023...

In the doddakalasandra metro station the ticket counter person refused to give our money back. Starting he said cash or phone pay. We said cash but we didn't had 1 rs change and told him we don't. Then he said I also don't have already have you the token. So we paid through phone pay. Then he said who told you to do that we will not give your cash and shouted at us. So we left. Is this the way bmrcl teaches how to behave with the passengers. Shame on you.