Claimed

Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

1
Updated: Aug 26, 2025
Complaints 432
Resolved
6
Unresolved
426
Contacts

File a complaint to Bengaluru Metro Rail Corporation [BMRCL]

Having problems with Bengaluru Metro Rail Corporation [BMRCL]?

File a complaint and get it resolved by Bengaluru Metro Rail Corporation [BMRCL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
honey@prathyusha
Aug 14, 2023
Resolved
Report
Copy
Resolved

Recharged in online but not credited to card

Hiii!!

I recharged my card through paytm but money is not added to the card. it has been 3 to 5 days. but not yet added.

please resolve this issue....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Muraliu
Aug 11, 2023
Report
Copy

Address: Hope Farme Channasandra Metro Statiom

In Hopefarme Channasandra Metro Station.. House keeping staff lady.. Is Miss bahaving and Harrasing To Public..and Walgapur language to costemers who travel in daily in metro station...
Please take immediately action...
That Lady Remove the job...
Another wise I'm complain our MLA Community group.
House Keeping supervisor
BRAMHAYYA
Staff name - SAVITHA BHAI.
HOPEFARME CHANNASANDRA Metro Station.
Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Keerthana2418
    from Bengaluru, Karnataka
    Aug 10, 2023
    Report
    Copy

    Address: Baiyapanahalli metro station

    The security staff at the baiyapanahalli metro checking the women passengers was extremely rude and inconsiderate with the long lines and the wait of passengers and was very disrespectful to people by shouting at them.
    Please do the needful and take the necessary actions as this is not the first time this has happened.
    During all peak hours it’s the same person and the same issues and it’s only getting worse by the day.
    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Prajwal Sequeira.F
      Aug 4, 2023
      Report
      Copy

      On 28/July/2023 I book my QR ticket to travell and the amount deducted from my a/c but there was no ticket generated and it says the ticket booking has faild and if the money is deducted it will be refunded within a working days 7, but yet I have recived no payments or refund back.

      I have booked the ticket from vijayanagar to Sir.M. Vishveshwarayya Metro station for two times on the same date, both the tickets didn't generated and not recived the refund yet

      Totally I have 19rupees + 19rupees = 38rupees should be refunded back by BMRCL.

      PLEASE DO REFUND BACK MY MONEY.
      OR ELSE ILL BE TAKING NEXT STEP OF COMPLAINT.
      +5 photos
      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Nkb90
        Jul 30, 2023
        Report
        Copy

        Address: Byapanalli

        Hello Team,

        Staff was not there in Ticket counter byapanalli for upi counter we waited for 15 to 20 min and other counter was full .when we checked in customer care they mentioned they went to washroom however u should have a alternate solution it's not u make people to wait being 1st station there were many people waiting and also see they ask us for money instead o[censored]pi then y do u keep upi
        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Archana balu
          Jul 27, 2023
          Report
          Copy

          Being a fashion designing student, I need to carry fabric cutting scissors for stitching. I travel all the way from whitefield to MG road metro. Initially the Metro security didn’t allow us to carry these scissors because they were huge ones. That is understandable but when I started carrying 20cm paper cutting scissors which is much smaller than the fabric cutting scissors they didn’t let me carry it again. Even after showing my college certificate they didn’t allow me. This is not acceptable. Most of the fashion designing students travelling by metro face this issue. Please look into this concern.
          Thank you.
          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sakrepatna Kumarswamy
            Jul 26, 2023
            Report
            Copy

            Address: ANCHEPALYA.MYSORE ROAD

            Sir, its regarding
            challagatta depo work .Every day nearly 200 bmrcl truck transporting soil for your depo work.
            In the same road we have one garment factry.Nearly 250 female workers are working and all the emplayees are walking on anchepalya service road. Its is situated next to sdm medical colleage.Here all your trucks are moving.Because of heavy rains road is totaly spoiled and road is full watery with mud. Many female emplayees are fallen on this road and they are not able to come for work.Every time your people will put mud without any gravel or small stones. So i request you to fill this with jeely with sand.So that it will be usefull for your trucks also.It is just 600 sq feet only.
            Please help us by repair work.
            Thanking you
            kumar [protected]
            +1 photos
            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              C
              Charanpremkumar
              Jul 22, 2023
              Report
              Copy

              Address: Charan , chickbllapur district Karnataka

              Hello sir/mam
              This is charan a bmrcl passenger
              I have a topup issue in my old card i have recharge it but unfortunately the card was isn't working so i gave complant and took my new smart card so the card balance i have recived but this topup is not reflected in card
              So pls go on this issue the releted document is provided below
              1. Bank transfer details
              2. Smart card complaint receipt
              3.my new card details
              Thankyou
              +3 photos
              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                L
                Likitha Mahendran
                from Bengaluru, Karnataka
                Jul 19, 2023
                Jul 14, 2024
                This thread was updated on Jul 14, 2024
                Report
                Copy

                Regarding Whatsapp Ticket Purchase(Order #17768575489)

                Website: BMRCL(WHATSAPP QR TICKET GENERATOR)

                "Let me tell you in brief: I typed 'hi' and selected 'buy ticket, ' then chose the stations and opted to pay using the UPI option. However, I got redirected to PhonePe, and by mistake, I entered the wrong UPI ID. I received a message stating that I had entered the wrong UPI, and you also sent a message saying that if money was deducted, it would be returned within 7 days. However, the previous 'pay using UPI' link was still active, so I thought...
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy
                A
                Abhi7795
                from Bengaluru, Karnataka
                Jul 12, 2023
                Report
                Copy

                As I am Abhilash resident of Bangalore. Travelling back to home from my work on my bike. While driving the vehicle Bannerghatta main road metro work excatly Near BG road Bilekalli Kfc Opposite a welding fire pops fell on me while driving and there was no any safety measures no barikets. Thank God I was wearing helmet and jacket, if I had not wore I would have harmed severely with fire. Still got harmed on my right hand by welding pop, My jacked, shirt and my vehicle front seat is burnt my the welding fire fell on.
                I had lost my material to this. Please do consider this and take sevear action and do the needful by compensation for my losses. And contacted there no response and negligence.
                +4 photos
                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Christeena S Varghese
                  Jul 9, 2023
                  Report
                  Copy

                  Address: Bangalore, karnataka

                  On 16th of june i had to top up my card for ₹350 where the money has been debited from my account and not shown in my card.
                  Please top up the payment to my card or credit it back.
                  I am not able to claim the online payment too.. Please look into it.
                  +1 photos
                  Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bad treatment
                    Jul 6, 2023
                    Report
                    Copy

                    The security in baiyapanahalli metro station didn't let me take live aquarium fish packet which was double sealed in the train. I asked to speak to the manager and they were useless. They were instead playing with the fish. Please look into the matter as I don't see any reason I wasn't let to travel.
                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      gorurram
                      Jun 26, 2023
                      Report
                      Copy

                      Many people have started talking at high decibels within the cars. They are highly insensitive and think it's fashionable to do so. Nobody is interested nor happy to hear these sorts of loud conversations. Can we bring a system to monitor and ensure that such set of people who are wild and disobedient are brought to the books of discipline. It looks like we are missing the basics of co-living.
                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        G
                        gorurram
                        Jun 26, 2023
                        Report
                        Copy

                        We have unruly crowd of people waiting to barge into the train and not allowing people to exit. Elderly and weak people cannot resist this mode of exiting. We cannot have security people manning every car, but for somedays especially on weekends if marshal's and camera's are deployed, it will streamline to take action against the disorderly behavior of passengers.
                        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          gorurram
                          Jun 26, 2023
                          Report
                          Copy

                          People these days are insensitive to the DB (decibel) levels of conversations in most of the lines. They actually bring huge inconvenience to co-passengers and especially elders and sick people. We need a way to monitor and control these rude and indecent style of travelling. I have many times told the security near stations about this, but I know they can't do much about it. For some days repeated announcement and some sort of marshals to control this behavior might help to reduce the noise within various cars of the metro. It should always be a pleasant journey in the midst of heavy rush. Hope you would look at it !
                          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            gorurram
                            Jun 26, 2023
                            Report
                            Copy

                            We have seen that the rain water from the overhead tracks are brought down to streets through the pipe and allowed to freely flow on the road. Shouldn't there be a system of rain water harvesting done ? rather than adding to the chaos of water clogging during rainy season !
                            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ankitha Nagaraj
                              from Bengaluru, Karnataka
                              Jun 14, 2023
                              Report
                              Copy

                              No parking provided at Whitefield metro station

                              There comes no metro parking at whitefield metro station ( although its a destination station) in bengaluru and hence its difficult to use metro effectively although its opened. How come even metro got inaugurated and running without parking !! Please provide parking asap ....
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              A
                              ARUNKUMAR D G
                              Jun 11, 2023
                              Report
                              Copy

                              Hello BMRLC team,

                              we are seeing that Kengeri Metro Station parking closes by 11:45 PM and consumers can't take their parked vehicle coming from last metro. What is the point of parking in metro parking station when parking maintaince team can't wait for the last metro. This is causing the pubilc more inconvience and because of this people has to shell out more money by taking a cab or Auto to reach home. Can you please look into the matter and fix this issue asap.
                              Thank you.

                              Regards
                              Arun
                              +1 photos
                              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Address: Bengaluru

                                Myself Shruthi, with card no [protected], I have travelled from Trinity to K R Market on March 10 2023 at 4pm.After finishing my work I came back to K R Market around 6pm, but while swiping the card door didn’t open so I thought my balance is low and I went to recharge it, I gave Rs100 in cash and got it uploaded and I went to swipe again but door didn’t open, I enquired with the staff Divya she told “why didn’t you say earlier, you...
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy
                                B
                                bmrcbng
                                May 22, 2023
                                Report
                                Copy

                                Konankunte cross metro parking is charging double triple from the commuters of metro training. After asking them they are telling lies that this is not the metro parking etc etc. However, in front of parking there is metro parking charges board, they are charging double triple. Please take action against these contractor and this is happening in all the metro station where metro parking facility is available.
                                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit