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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Aug 26, 2025
Complaints 432
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6
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 4

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H
honey@prathyusha
Aug 14, 2023
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Recharged in online but not credited to card

Hiii!!

I recharged my card through paytm but money is not added to the card. it has been 3 to 5 days. but not yet added.

please resolve this issue....
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M
Muraliu
Aug 11, 2023
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Address: Hope Farme Channasandra Metro Statiom

In Hopefarme Channasandra Metro Station.. House keeping staff lady.. Is Miss bahaving and Harrasing To Public..and Walgapur language to costemers who travel in daily in metro station...
Please take immediately action...
That Lady Remove the job...
Another wise I'm complain our MLA Community group.
House Keeping supervisor
BRAMHAYYA
Staff name - SAVITHA BHAI.
HOPEFARME CHANNASANDRA Metro Station.
Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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    K
    Keerthana2418
    from Bengaluru, Karnataka
    Aug 10, 2023
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    Address: Baiyapanahalli metro station

    The security staff at the baiyapanahalli metro checking the women passengers was extremely rude and inconsiderate with the long lines and the wait of passengers and was very disrespectful to people by shouting at them.
    Please do the needful and take the necessary actions as this is not the first time this has happened.
    During all peak hours it’s the same person and the same issues and it’s only getting worse by the day.
    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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      P
      Prajwal Sequeira.F
      Aug 4, 2023
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      On 28/July/2023 I book my QR ticket to travell and the amount deducted from my a/c but there was no ticket generated and it says the ticket booking has faild and if the money is deducted it will be refunded within a working days 7, but yet I have recived no payments or refund back.

      I have booked the ticket from vijayanagar to Sir.M. Vishveshwarayya Metro station for two times on the same date, both the tickets didn't generated and not recived the refund yet

      Totally I have 19rupees + 19rupees = 38rupees should be refunded back by BMRCL.

      PLEASE DO REFUND BACK MY MONEY.
      OR ELSE ILL BE TAKING NEXT STEP OF COMPLAINT.
      +5 photos
      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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        N
        Nkb90
        Jul 30, 2023
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        Address: Byapanalli

        Hello Team,

        Staff was not there in Ticket counter byapanalli for upi counter we waited for 15 to 20 min and other counter was full .when we checked in customer care they mentioned they went to washroom however u should have a alternate solution it's not u make people to wait being 1st station there were many people waiting and also see they ask us for money instead o[censored]pi then y do u keep upi
        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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          A
          Archana balu
          Jul 27, 2023
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          Being a fashion designing student, I need to carry fabric cutting scissors for stitching. I travel all the way from whitefield to MG road metro. Initially the Metro security didn’t allow us to carry these scissors because they were huge ones. That is understandable but when I started carrying 20cm paper cutting scissors which is much smaller than the fabric cutting scissors they didn’t let me carry it again. Even after showing my college certificate they didn’t allow me. This is not acceptable. Most of the fashion designing students travelling by metro face this issue. Please look into this concern.
          Thank you.
          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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            S
            Sakrepatna Kumarswamy
            Jul 26, 2023
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            Address: ANCHEPALYA.MYSORE ROAD

            Sir, its regarding
            challagatta depo work .Every day nearly 200 bmrcl truck transporting soil for your depo work.
            In the same road we have one garment factry.Nearly 250 female workers are working and all the emplayees are walking on anchepalya service road. Its is situated next to sdm medical colleage.Here all your trucks are moving.Because of heavy rains road is totaly spoiled and road is full watery with mud. Many female emplayees are fallen on this road and they are not able to come for work.Every time your people will put mud without any gravel or small stones. So i request you to fill this with jeely with sand.So that it will be usefull for your trucks also.It is just 600 sq feet only.
            Please help us by repair work.
            Thanking you
            kumar [protected]
            +1 photos
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              C
              Charanpremkumar
              Jul 22, 2023
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              Address: Charan , chickbllapur district Karnataka

              Hello sir/mam
              This is charan a bmrcl passenger
              I have a topup issue in my old card i have recharge it but unfortunately the card was isn't working so i gave complant and took my new smart card so the card balance i have recived but this topup is not reflected in card
              So pls go on this issue the releted document is provided below
              1. Bank transfer details
              2. Smart card complaint receipt
              3.my new card details
              Thankyou
              +3 photos
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                L
                Likitha Mahendran
                from Bengaluru, Karnataka
                Jul 19, 2023
                Jul 14, 2024
                This thread was updated on Jul 14, 2024
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                Regarding Whatsapp Ticket Purchase(Order #17768575489)

                Website: BMRCL(WHATSAPP QR TICKET GENERATOR)

                "Let me tell you in brief: I typed 'hi' and selected 'buy ticket, ' then chose the stations and opted to pay using the UPI option. However, I got redirected to PhonePe, and by mistake, I entered the wrong UPI ID. I received a message stating that I had entered the wrong UPI, and you also sent a message saying that if money was deducted, it would be returned within 7 days. However, the previous 'pay using UPI' link was still active, so I thought...
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                A
                Abhi7795
                from Bengaluru, Karnataka
                Jul 12, 2023
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                As I am Abhilash resident of Bangalore. Travelling back to home from my work on my bike. While driving the vehicle Bannerghatta main road metro work excatly Near BG road Bilekalli Kfc Opposite a welding fire pops fell on me while driving and there was no any safety measures no barikets. Thank God I was wearing helmet and jacket, if I had not wore I would have harmed severely with fire. Still got harmed on my right hand by welding pop, My jacked, shirt and my vehicle front seat is burnt my the welding fire fell on.
                I had lost my material to this. Please do consider this and take sevear action and do the needful by compensation for my losses. And contacted there no response and negligence.
                +4 photos
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                  C
                  Christeena S Varghese
                  Jul 9, 2023
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                  Address: Bangalore, karnataka

                  On 16th of june i had to top up my card for ₹350 where the money has been debited from my account and not shown in my card.
                  Please top up the payment to my card or credit it back.
                  I am not able to claim the online payment too.. Please look into it.
                  +1 photos
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                    B
                    Bad treatment
                    Jul 6, 2023
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                    The security in baiyapanahalli metro station didn't let me take live aquarium fish packet which was double sealed in the train. I asked to speak to the manager and they were useless. They were instead playing with the fish. Please look into the matter as I don't see any reason I wasn't let to travel.
                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                      G
                      gorurram
                      Jun 26, 2023
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                      Many people have started talking at high decibels within the cars. They are highly insensitive and think it's fashionable to do so. Nobody is interested nor happy to hear these sorts of loud conversations. Can we bring a system to monitor and ensure that such set of people who are wild and disobedient are brought to the books of discipline. It looks like we are missing the basics of co-living.
                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                        G
                        gorurram
                        Jun 26, 2023
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                        We have unruly crowd of people waiting to barge into the train and not allowing people to exit. Elderly and weak people cannot resist this mode of exiting. We cannot have security people manning every car, but for somedays especially on weekends if marshal's and camera's are deployed, it will streamline to take action against the disorderly behavior of passengers.
                        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                          G
                          gorurram
                          Jun 26, 2023
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                          People these days are insensitive to the DB (decibel) levels of conversations in most of the lines. They actually bring huge inconvenience to co-passengers and especially elders and sick people. We need a way to monitor and control these rude and indecent style of travelling. I have many times told the security near stations about this, but I know they can't do much about it. For some days repeated announcement and some sort of marshals to control this behavior might help to reduce the noise within various cars of the metro. It should always be a pleasant journey in the midst of heavy rush. Hope you would look at it !
                          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                            G
                            gorurram
                            Jun 26, 2023
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                            We have seen that the rain water from the overhead tracks are brought down to streets through the pipe and allowed to freely flow on the road. Shouldn't there be a system of rain water harvesting done ? rather than adding to the chaos of water clogging during rainy season !
                            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                              A
                              Ankitha Nagaraj
                              from Bengaluru, Karnataka
                              Jun 14, 2023
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                              No parking provided at Whitefield metro station

                              There comes no metro parking at whitefield metro station ( although its a destination station) in bengaluru and hence its difficult to use metro effectively although its opened. How come even metro got inaugurated and running without parking !! Please provide parking asap ....
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                              ARUNKUMAR D G
                              Jun 11, 2023
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                              Hello BMRLC team,

                              we are seeing that Kengeri Metro Station parking closes by 11:45 PM and consumers can't take their parked vehicle coming from last metro. What is the point of parking in metro parking station when parking maintaince team can't wait for the last metro. This is causing the pubilc more inconvience and because of this people has to shell out more money by taking a cab or Auto to reach home. Can you please look into the matter and fix this issue asap.
                              Thank you.

                              Regards
                              Arun
                              +1 photos
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                                S
                                shruthipatgar
                                Jun 9, 2023
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                                Amount debited twice and Rs 50/- was charged extra as fine

                                Address: Bengaluru

                                Myself Shruthi, with card no [protected], I have travelled from Trinity to K R Market on March 10 2023 at 4pm.After finishing my work I came back to K R Market around 6pm, but while swiping the card door didn’t open so I thought my balance is low and I went to recharge it, I gave Rs100 in cash and got it uploaded and I went to swipe again but door didn’t open, I enquired with the staff Divya she told “why didn’t you say earlier, you...
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                                bmrcbng
                                May 22, 2023
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                                Konankunte cross metro parking is charging double triple from the commuters of metro training. After asking them they are telling lies that this is not the metro parking etc etc. However, in front of parking there is metro parking charges board, they are charging double triple. Please take action against these contractor and this is happening in all the metro station where metro parking facility is available.
                                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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