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Bengaluru Metro Rail Corporation [BMRCL]
Bangalore Metro Rail Corporation Ltd.
Customer satisfaction rating: 0%
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Bengaluru Metro Rail Corporation [BMRCL] Customer Care

Bangalore Metro Rail Corporation Ltd.

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Address
3rd Floor, BMTC Complex, K.H.Road, Shanthinagar
Bengaluru
Bangalore District
Karnataka
India - 560027

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 80 2519 1091  [Complaints]
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+91 80 2296 9300  [Public Relations]
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+91 80 2296 9231  [Director (RSE)]
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+91 80 2296 9396  [General Manager(Land Acquisition)]
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+91 80 2296 9206  [Director]
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Additional info

Shri D.Radhakrishna Reddy
Director (Project & Planning)

Shri N.M.Dhoke
Director (RSE)

Shri. Channappa Goudar
General Manager(Land Acquisition)

Shri. B.L.Yeshwanth Chavan
Chief Public Relations Officer

Property Development & Connectivity Division
3rd,4th & 5th Floor, Deepanjalinagar Site Office
Beside Deepanjalinagar Metro Station, Mysuru Road, Deepanjalinagar, Bengaluru -560026


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0%
Complaints
98
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Bengaluru Metro Rail Corporation [BMRCL] related photos (17)

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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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 Preethi ms on Nov 26, 2017
Please provide safety for women
It would be better i[censored] provide different sections for women.. There are lot of cases of men taking advantage of the crowd and rush..
It is very uncomfortable to stand with lot of mens so close..
It would be my suggestion to please differentiate sections as men and women in the same train
Humble request

Due to lot of people travelling in metro. They try to push as many as people in the same door
It is disgusting to go fall on some men
Our country has nice culture where women are respected
Please considerate and make some changes
You would understand girls situations when your own daughter or wife is in trouble
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     Shekhara Chandra
    I bought the smart card on 21 jun 2017 and recharged 100 rs on 22 jun 2017. Today i tried to use the card and it says balance is zero. They have no trace of my balance. Even after showing recharge proof they did not do anything. Finally i had to pay again and use the service.

    I would like to get my money credited back to my account and apology for the delay and harassment caused.
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      Bangalore Metro Rail Corporation — harassment of customers

       Mykr
      Bangalore metro is harassing the customers - because of their helplessness.
      Commuters are forced to travel like british...
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      Bangalore Metro Rail Corporation — misconduct of customer care person

       Praveen P Shenoi
      Dear sir.
      Today (11.9.17) i had travelled from manthri mall station (Around 1130) to kr market (Around 1145) and got...
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       Parag Sen
      The three-carriage trains are causing a lot of discomfort. They are packed like sardines with hardly any place to even stand on. Why is is that bmrcl not increasing the number of coaches, especially during peak hours, when passengers can't even get into the train from the interchange station!

      Please look into this. Though the three carriage system is supposed to carry 1000 passengers, they must be carrying carrying much much more. Even from a business sense point of view, it is imperative that bmrcl increases the number of coaches.

      Secondly, with the coaches packed like sardines, it gets stuffy. The ac is set on such high temperature that it has no effect. As a result passengers are much inconvenienced. Why can't some staff notice all these?
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        Bangalore Metro Rail Corporation — request to refund undue penalty of rs 50 charge on 3 september 2017 due to technical snag in metro card.

         Ananay Bist
        To,
        Chief public relations officer,
        Bmrc, bangalore.
        Subject – request to refund undue penalty of...
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        Bangalore Metro Rail Corporation — swamy vivekananda metro station parking authority

         Ravikiran B Desai
        Hi team

        The complaint is w. R. T 2 wheeler parking facility, i parked my 2 wheeler scooty on 26 august 2017...
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        Bangalore Metro Rail Corporation — bicycle parking - no pay receipt - no space slot to park - sandal soap factory station

         Vivekanandan K
        Respected sir/madam,

        Sub: no bicycle parking pay receipt - sandal soap factory metro parking slot
        br...
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         The consumer
        This happened at rajajinagar metro station on 22nd august 2017.. One lady had to use the washroom so she had taken 10 bucks with her which had a little ink stain.. On being asked to the staff for ticket for that note.. The staff refused arrogantly.. The lady asked the staff pleading to let her use the washroom in exchange of that note... The lady staff misbehaved with the lady.. This shows lack of humanity concern among the staff.. I think the staff members have to be given special training regarding humanity concern and human behaviour.
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          Bangalore Metro Rail Corporation — counter personal wrongly took the money, not paid change by a employee

           Pradeep Mirajkar
          Sir,

          On 28th jul 2017, along with my wife we boarded 8:37 train from swamy vivekananda station to majestic....
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           Jaikumar Mariappa
          Every evening in working days the ladies of neighbouring offices near central college metro station with the help of metro staff skip security check scanning from x ray machine and also body check by lady police by using lift for senior citizens and physically challenged person s. Considering the rush hour and thick traffic this is a high security risk for general public
          Terrorists may use this. Lapse and cause danger. Bmrcl and the police should check this by sending these commuters to regular enterence or set security instruments like x ray scanner at lifts also. Especially at vidhana soudha vikasa soudha and central college metro station s. If allowed to continue during deepavali these commuters may also carry crackers for their children in metro in scanned. Please do the needful.
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            Bangalore Metro Rail Corporation — behaviour of a staff

             Sneha Anj
            On 3rd august 2017 by 2:25pm i went to 5th counter of dasarahalli metro station for ticket. Since it was having a medical...
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             Prabhath S Bhat
            There is lack of automated machines for ticketing and also food vending machines. May be the introduction of these could make it a win-win situation for both bmrc and the commuters. I understand that the metro hasn't been in operation for long but it is a part of the daily lives of many. It is easier for a lot of people if they could quickly get a token from a machine and also a quick drink or a snack from a vending machine.
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               santhosh2812
              I have been regularly traveling in metro, i have notice the ac is so cold, its really uncomfortable to travel for long distance, cool air was flowing from top making my head feel the cold. I think the temperature was between 18 to 20 deg. It can cause sickness/cold and also huge of fuel is wasted for cooling, which is again a environmental issue. Depending on season and crowd you can set the temperature. It will definitely help to save lot of fuel cost to metro and people will feel comfortable.
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                Bangalore Metro Rail Corporation — namma metro/ more user friendly suggestions

                 Nash007
                Hii. Having travelled in many metros around the world, and was a frequent traveller in london tube for about 5 years. Now...
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                Bangalore Metro Rail Corporation — timings of metro train

                 Geetha Sridhar
                Sir,
                I travel from jalahalli station to majestic and from majestic to sir m vishvesvaryya station. I have seen that...
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                Bangalore Metro Rail Corporation — Lift facilities at Mysore road metro station

                 PERINKULAM SREENIVASAN KUMAR
                Dear Sir,

                I recently had a fall in the Byappanahalli metro station and my ankle was injured. After this my...
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                Bangalore Metro Rail Corporation — Pay and park in t. dasarahalli station

                 SG-ban
                Until 10th june, the metro station was operational without any issues. Passengers would park 2-wheelers in the area opposite...
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