Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

As of today morning i have recharged my card with sum of 100 rupes the amout has dedected from my bank but in metro app it is showing failed
Can i know what the issue is and let me know it will refunded or top up to the card it self...

Hi Team,

i booked metro train ticket from Sandal soap factory to Yeshwantpur (green line from Nagasandra to Silk Institute) i paid amount 90 Rupees instead of paying 30 Rupees, later i asked him, can you change this ticket to Silk institute instead of Yeshwantpur, he told it cant be done, you need to pay remaining 45 at the Silk institute stop, i paid total 90 + 135= 225, i paid extra 60, can you please refund this amountbr...

Hi
Me and my friends went to mg road metro station, and we took ticket from Paytm Qr code . While going inside my friend phone having less charge so we took screenshot of the Qr code . Suddenly phone got switched off . So we went to customer service they told, charge the phone and come back, charger is in platform no:3 . So we went to there, they told no charger u go .
Then we took again a ticket for her and went.
While...

National College Metro one entrance is closed at 10.10 PM and passengers are diverted to another gate which leads to time extension and painful for passengers...

Hi BMRCL team,

I'm an resident from Vijaya Bank colony extension, Banaswadi.
Due to metro construction in outer ring road near Banaswadi Hormavu, BMRCL had installed barricades which is causing severe problems for public of Vijaya Bank colony extension Banaswadi peoples.
As there is no sky walk also we are unable to cross the road.
There is a BMTC bus stop on the both side of the roads and due to barricades...

Dera sir
I took ticket through what's up and i scanned in jp nagar metro station but it was not working so plz refund my amount to my source....

Card number : [protected]
Last recharge of 200 was not showing in the account balance. So I’m raising a complaint for refund.

Transaction id :[protected]...

Unable to buy tickets from what’s app
Getting technical glitch issue....

Hi,

I am a regular user of the metro

I was using the metro the other day and as I was going out the metro station, I scanned my card on the exit machine, the exit gates opened and I went through.

But as I tried to go back in the evening my metro card declined. I have come to find out that I had not infact punched out and because of this I was fined Rs.50.

I would request the metro...

Hello treat,
I had recharged my card for Rupees 300, however I was unable to claim it at the metro station. Please assist.

The recharge for Card No. [protected] has been successful.

Transaction id :[protected]

*Make sure to follow these steps to claim your recharge:*
👉Present the card to the Card Top Up Terminal in any Metro station to claim the recharge 300 within...

Card no [protected] has been recharged with 500 using phone pe but the same is not reflecting on the card inspite keeping that in recharge top up terminal.
HDFC Bank: Rs 500.00 debited from a/c **4816 on 27-02-23 to VPA englishbmrc.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report...

The recharge of rupees 500 has been debited but not received in smart card
(Smart card No - [protected]). The transaction has been done on[protected]
at 8:32 AM, transfer to Payt Metro Ref No
[protected]....

Sir, near jayadeva hospital due to metro construction they made the 1st main vysya bank colony, btm 2nd stage near the GKS residency road as dead end and there is no sign boar due to that lot of vehicles come and stuck in that narrow road, please put the proper sign board for the commuters. Thanks vishwanath [protected]...

No directions in platforms to restrooms and just 1 restroom to cater the whole terminal.

Worst experience for me with a toddler...

The parking station at Peenya industrial area has no tar road or proper infrastructure for parking of vehicles. The vehicle will be all dusty by the time we pick it back. Kindly provide good pavement . During rainy season it'll be really difficult to park vehicle in those muddy roads...

On 15/02/2023 at around 10:00 a.m I tried recharging my namma metro smart card bearing no. [protected] through WhatsApp. I followed all the steps required and directed by the WhatsApp moderator, I received the link to pay for recharge amount i.e Rs. 200, I paid it successfully through Google-pay( screenshot of the payment attached) yet after the payment being successful I did not receive any confirmation on the successful recharge of the...

Not very sure how well will you address my issue and provide me the resolution and close the complaint with clear evidence.

Incident Details
Dinesh.K.S
15th Feb 2023
7:27am to 7:31am
Vijayanagar Metro Station Entry Platform A
To share the standard procedure to be followed by newspaper agency guy.

Morning as i tapped the metro card and entered the VIjayanagar Metro station.br...

ದಿನಾಂಕ 10.02.2023 ಕಂಪ್ಲೇಂಟ್ ನಂಬರ್ 102937 ಇದಾಗಿರುತ್ತದೆ. ಸುಮಾರು 8 :45 ಕೋಣನಕುಂಟೆ ಕ್ರಾಸ್ ನಲ್ಲಿ ಕಾರ್ಡ್ ನಂಬರ್ [protected] ಕಾಡಿಗೆ ರೂ.50 ರಿಚಾರ್ಜ್ ಆಗಿಲ್ಲವೆಂದು ಬನಶಂಕರಿಯಲ್ಲಿ ಕಂಪ್ಲೇಂಟ್ ಮಾಡಿದ್ದೆ ಆದರೆ...

I am a regular metro passenger and writing this mail not only for me but also for the other passengers who had to go through this bad embarrassment.

Recently in the Baiyappanahalli metro (Old Madras Rd exit) the security is not allowing passengers to wait for their cab or personal vehicles in the shade in the outside of metro premises but instead they are using a microphone to disperse people and forcing them to stand in the...

Today morning at Attiguppe metro station I was in a hurry to board first metro at 7.05 am so when I just entered metro premises the shutter was 75% opened n when I about you enter inside that shutter suddenly hit my nose part in between my eyes I got injured n started bleeding. I wore my specks n it also broken, just miss if my specks was not there then my eyes would have got hurt badly.
When I tried up online complaint number[protected]...