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Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

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Updated: Feb 2, 2026
Complaints 436
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Unresolved
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Bad 😕 It seems that Bengaluru Metro Rail Corporation [BMRCL] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Bengaluru Metro Rail Corporation [BMRCL] reviews & complaints page 5

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P
Prajwal Sequeira.F
Aug 4, 2023
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On 28/July/2023 I book my QR ticket to travell and the amount deducted from my a/c but there was no ticket generated and it says the ticket booking has faild and if the money is deducted it will be refunded within a working days 7, but yet I have recived no payments or refund back.

I have booked the ticket from vijayanagar to Sir.M. Vishveshwarayya Metro station for two times on the same date, both the tickets didn't generated and not recived the refund yet

Totally I have 19rupees + 19rupees = 38rupees should be refunded back by BMRCL.

PLEASE DO REFUND BACK MY MONEY.
OR ELSE ILL BE TAKING NEXT STEP OF COMPLAINT.
Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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    N
    Nkb90
    Jul 30, 2023
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    Address: Byapanalli

    Hello Team,

    Staff was not there in Ticket counter byapanalli for upi counter we waited for 15 to 20 min and other counter was full .when we checked in customer care they mentioned they went to washroom however u should have a alternate solution it's not u make people to wait being 1st station there were many people waiting and also see they ask us for money instead o[censored]pi then y do u keep upi
    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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      A
      Archana balu
      Jul 27, 2023
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      Being a fashion designing student, I need to carry fabric cutting scissors for stitching. I travel all the way from whitefield to MG road metro. Initially the Metro security didn’t allow us to carry these scissors because they were huge ones. That is understandable but when I started carrying 20cm paper cutting scissors which is much smaller than the fabric cutting scissors they didn’t let me carry it again. Even after showing my college certificate they didn’t allow me. This is not acceptable. Most of the fashion designing students travelling by metro face this issue. Please look into this concern.
      Thank you.
      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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        S
        Sakrepatna Kumarswamy
        Jul 26, 2023
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        Address: ANCHEPALYA.MYSORE ROAD

        Sir, its regarding
        challagatta depo work .Every day nearly 200 bmrcl truck transporting soil for your depo work.
        In the same road we have one garment factry.Nearly 250 female workers are working and all the emplayees are walking on anchepalya service road. Its is situated next to sdm medical colleage.Here all your trucks are moving.Because of heavy rains road is totaly spoiled and road is full watery with mud. Many female emplayees are fallen on this road and they are not able to come for work.Every time your people will put mud without any gravel or small stones. So i request you to fill this with jeely with sand.So that it will be usefull for your trucks also.It is just 600 sq feet only.
        Please help us by repair work.
        Thanking you
        kumar [protected]
        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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          C
          Charanpremkumar
          Jul 22, 2023
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          Address: Charan , chickbllapur district Karnataka

          Hello sir/mam
          This is charan a bmrcl passenger
          I have a topup issue in my old card i have recharge it but unfortunately the card was isn't working so i gave complant and took my new smart card so the card balance i have recived but this topup is not reflected in card
          So pls go on this issue the releted document is provided below
          1. Bank transfer details
          2. Smart card complaint receipt
          3.my new card details
          Thankyou
          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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            A
            Abhi7795
            from Bengaluru, Karnataka
            Jul 12, 2023
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            As I am Abhilash resident of Bangalore. Travelling back to home from my work on my bike. While driving the vehicle Bannerghatta main road metro work excatly Near BG road Bilekalli Kfc Opposite a welding fire pops fell on me while driving and there was no any safety measures no barikets. Thank God I was wearing helmet and jacket, if I had not wore I would have harmed severely with fire. Still got harmed on my right hand by welding pop, My jacked, shirt and my vehicle front seat is burnt my the welding fire fell on.
            I had lost my material to this. Please do consider this and take sevear action and do the needful by compensation for my losses. And contacted there no response and negligence.
            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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              C
              Christeena S Varghese
              Jul 9, 2023
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              Address: Bangalore, karnataka

              On 16th of june i had to top up my card for ₹350 where the money has been debited from my account and not shown in my card.
              Please top up the payment to my card or credit it back.
              I am not able to claim the online payment too.. Please look into it.
              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                B
                Bad treatment
                Jul 6, 2023
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                The security in baiyapanahalli metro station didn't let me take live aquarium fish packet which was double sealed in the train. I asked to speak to the manager and they were useless. They were instead playing with the fish. Please look into the matter as I don't see any reason I wasn't let to travel.
                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                  G
                  gorurram
                  Jun 26, 2023
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                  Many people have started talking at high decibels within the cars. They are highly insensitive and think it's fashionable to do so. Nobody is interested nor happy to hear these sorts of loud conversations. Can we bring a system to monitor and ensure that such set of people who are wild and disobedient are brought to the books of discipline. It looks like we are missing the basics of co-living.
                  Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                    G
                    gorurram
                    Jun 26, 2023
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                    We have unruly crowd of people waiting to barge into the train and not allowing people to exit. Elderly and weak people cannot resist this mode of exiting. We cannot have security people manning every car, but for somedays especially on weekends if marshal's and camera's are deployed, it will streamline to take action against the disorderly behavior of passengers.
                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                      G
                      gorurram
                      Jun 26, 2023
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                      People these days are insensitive to the DB (decibel) levels of conversations in most of the lines. They actually bring huge inconvenience to co-passengers and especially elders and sick people. We need a way to monitor and control these rude and indecent style of travelling. I have many times told the security near stations about this, but I know they can't do much about it. For some days repeated announcement and some sort of marshals to control this behavior might help to reduce the noise within various cars of the metro. It should always be a pleasant journey in the midst of heavy rush. Hope you would look at it !
                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                        G
                        gorurram
                        Jun 26, 2023
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                        We have seen that the rain water from the overhead tracks are brought down to streets through the pipe and allowed to freely flow on the road. Shouldn't there be a system of rain water harvesting done ? rather than adding to the chaos of water clogging during rainy season !
                        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                          A
                          ARUNKUMAR D G
                          Jun 11, 2023
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                          Hello BMRLC team,

                          we are seeing that Kengeri Metro Station parking closes by 11:45 PM and consumers can't take their parked vehicle coming from last metro. What is the point of parking in metro parking station when parking maintaince team can't wait for the last metro. This is causing the pubilc more inconvience and because of this people has to shell out more money by taking a cab or Auto to reach home. Can you please look into the matter and fix this issue asap.
                          Thank you.

                          Regards
                          Arun
                          Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                            B
                            bmrcbng
                            May 22, 2023
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                            Konankunte cross metro parking is charging double triple from the commuters of metro training. After asking them they are telling lies that this is not the metro parking etc etc. However, in front of parking there is metro parking charges board, they are charging double triple. Please take action against these contractor and this is happening in all the metro station where metro parking facility is available.
                            Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                              R
                              R P C
                              May 22, 2023
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                              Address: Kengeri Kadamba Metro Station, Bangalore

                              Dear Sir / Madam,
                              I frequently commute to work using the metro service. Off late, I've noticed that Metro doesn't respect the timing. The train that was scheduled to arrive at 8:16 a.m. arrives at 8:20 a.m. I constantly missing my office attendance as a result of the process. The issue is being experienced by several of my coworkers who commute from Kengeri, RR Nagar and Bangalore University. We can understand if it happens one or two instants. But it occurs so frequently. I brought this matter up to certain station employees at Kengeri Kadamba Metro. Please look into this situation and take the necessary steps, I beg you. Thanks, Baju Menon
                              Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                V
                                Vyji
                                May 19, 2023
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                                Paid for ticket by Gpay, at sangolu Rayanna metro station on 16/ May at 745 PM, showed transaction confirmation to cashier. Despite this cashier insisted on seeing payment confirmation on her own phone and delayed issuig tokens, causing me to miss my train, when I was traveling with kids.
                                Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                  T
                                  Tanvi Kedia
                                  May 15, 2023
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                                  Address: Pantharpalya , nayandhalli

                                  I was exiting from nayandhalli metro station
                                  It was also the same station from where I entered
                                  According to the rules "A passenger holding a valid ticket can exit from same station within 20 minutes and from other stations within 120 minutes. For overstaying in paid area of Namma Metro beyond these limits, penalty of Rs10 per hour is charged subject to a maximum of Rs50."
                                  I was there for 25 mins and they were charging me rs. 50 straight away
                                  The controller was way rude and ill-mannered didn't give any kind of respect
                                  More than half of the staff is never available on the particular metro
                                  Even during recharge of metro card the lady who sits there doesn't want to return change though it is available
                                  She doesn't know how to talk, too high voice, security guards are way too slow in there work also
                                  This station needs to learn a lesson
                                  Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                    C
                                    Chanakyan
                                    May 10, 2023
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                                    Address: Jayanagar metro station

                                    Respected madam/sir
                                    I am a metro service user and i have used metro on 10 may 2023 from jayanagar, i gave cash rs 500 and asked the lady ( Ramya i beleive to be told by her colleagues, I'm not sure if it's the real name) to recharge for rs 150 .but she denied saying they won't recharge for 50 rs, you either have to recharge for 100 or 200 . 150 rs cannot be recharged .. so i had to recharge for 200

                                    I checked with her colleague, and she told it can be recharged for rs 150 . She could have told me that there is no change for 50 rs, but she denied that it cannot be recharged for 150 rs .

                                    I am not at all satisfied with this type of behaviour, please train them adequately henceforth
                                    Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                    This even happens in nayandhalli metro station
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                                      D
                                      dineshagrd
                                      from Bengaluru, Karnataka
                                      Apr 27, 2023
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                                      Hi Team,

                                      on 17th April 2023, I recharged in RV Road Metro station through a scanner machine which they use to scan and swipe the card.

                                      Rs. 500 is deducted and not credited to my metro card ( [protected]) or returned to my bank account. waited till 25th April and went back with UTR No.[protected], bank people informed me that, the amount was successfully credited to the merchant.

                                      Kindly review my UTR transaction and do the needful.
                                      Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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                                        M
                                        [email protected]
                                        Apr 19, 2023
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                                        Address: Ulsoor

                                        I regulalry travel to work my Metro and my return i take the train from Trinity Station. During peak hours, there is long line to frisk the Bags. Even thought the line is long many people just walk inside by breaking the line. This is very annoying as we all follow the line though the distance is more.

                                        Can some action be taken prohibiting the people to break and que and enter.
                                        Bengaluru Metro Rail Corporation [BMRCL] customer support has been notified about the posted complaint.
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