Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I usually take the 8.07 train from attiguppe and reach office in time. However today the 8.07 train did not arrive at all despite featuring on the departure board. The 8.12 train also arrived at 8.15

Hi Ramya from Bangalore.Today we travelled Bayappanahalli to Cubbon park.In return journey I tried to feed my baby inside the metro station.My baby age 16 months time is around 10 : 30 pm baby was very hungry but unfortunately metro staff said to me food is prohibited inside the station.she said that we will be fined if we feed the baby.May I know is it any rule is there??? Please clarify to us .

I, Vanshika Pasari, has boarded metro train at J P Nagar for Majestic on 13.04.23 around 20:30 hours.

On the next Bhanshankari Station, there were 10 to 12 boys who entered the same compartment and started playing loud music on speaker.

When I asked them to slow down the volume of music, they increased the volume and in fact, one of the boy came and sat next to me.

Since the compartment was empty and may be the train also was empty, I got really scared.

I am personally very happy and satisfied with BMRCL service but I don’t want this to happen with anyone else.

If BMRCL can take some action, so that this kind of incident does not happen again, I would appreciate it.

Vanshika Pasari
[protected]

Instead appreciation to BMRCL. I am raising complaint against. As i was not happy about the time taken to reach the office from Kengeri to pattandur agrahara.
It almost took me 2hrs. Starting time at Kengeri is at 8:30 AM and the same hrs will take to return journey as well.

As i am aware the link between Byapanahalli to KR purnam is in WIP. Keeping that in mind i observed few cause of the delay.
Pre and Post launching KR. puram metro i don't see much difference in time saving because of.
a) Buses or not moving fast as they wait to overload the bus and slowing down until the conductor issue ticket to everyone.
b) couple of stops to reach KR P metro.
c) huge crowd waiting for scanning the bags. That hurts more as observed from couple of days we were in que spending
at least 15 mins and security team are not so proactive to clear the line.
"No hardfeelings" as they don 't bother at all and no respect towards the public and people.

Kindly investigate and resolve the issue.
awaiting your reply

I would like to mention that at metro as well as metro station wherever the instructions are written in HINDI they are covered. This is totally sign of hatred towards the language. It's my sincere request to remove all the stickers from the Hindi instructions.

On 8th April 2023 at 09:00 pm I was going to Yashwanthapur from Kenjeri metro station via majestic with my family members my husband, daughter and me.
I have strong beleive in lord Krishna because of which I carry young idol (laddu gopal) of Krishna along with me every time I travel. During security check I told the security team that you can check laddu gopal with hand and eyes and please don't put him in scanner however they didn't listen to me and one of the male security guard came and asked the female security guard to put it in the scanner and while requesting many times they didn't listen to me and forcefully they took laddu gopal from my hands and put laddu gopal in scanner. I was shouting and screaming but they were liest bothered about it. Laddu gopal is live person for me he is my child. I asked the male security guard to provide his name so that I can raise complaint against him but he didn't. I also told him that if it would have been some other relegion he would not dare to do this. However on top of it the lady security guard told the male security guard nothing to worry nothing will happen let her do what she wants to do. I understand the reason behind her confidence. I am not the one who will be quite. If no action will be taken against these security team present at that time there I will find out what next step to be taken.
Earlier also I have travelled in metro many times and every time they check with their hands and eyes.
They have hurt my religious emotions and I will not spare them for this. I felt as if I was in Pakistan. They should have some common sense without any reason hurting someone's religious emotions is not right at all.
It is my kind request to let me know what action has been taken against these security guard team.
Expecting a quick response from your end.

Rachna Sandeep Kumar
[protected]

On 6th April, 2023 I recharged my metro card through whatsapp. By mistake I paid 100 2 times. But while topping up at metro station only 100 has been deposited to my metro card, totally 200 has been debited from my account. Kindly look into the issue. Hoping for the early reply.
Thanks

Yesterday I recharged (Rs 500) my metrocard in quick top-up option via Google pay payment method. Amount got deducted and also got transaction successful mail but amount is not added in the metro card

Even after putting a banner for only ladies, men are still sitting in the ladies compartment. This happened when i took a metro from KR Pura. Inspite of telling them to move to the next compartment, they did not move. The security as well didn't say a word.
Please look into this since we all follow rules here.

As of today morning i have recharged my card with sum of 100 rupes the amout has dedected from my bank but in metro app it is showing failed
Can i know what the issue is and let me know it will refunded or top up to the card it self

Hi Team,

i booked metro train ticket from Sandal soap factory to Yeshwantpur (green line from Nagasandra to Silk Institute) i paid amount 90 Rupees instead of paying 30 Rupees, later i asked him, can you change this ticket to Silk institute instead of Yeshwantpur, he told it cant be done, you need to pay remaining 45 at the Silk institute stop, i paid total 90 + 135= 225, i paid extra 60, can you please refund this amount

Ticket booked from: Sandle soap factory
Ticket booked to: Yeshwantpur
Amount paid: 90
Extra amount : 60
Ticket booked at: Sandle soap factory
Ticket booked time: 27th March 5:04 AM
UPI transaction id:[protected]

Screenshot attached

Please refund extra amount paid

My mail id: [protected]@gmail.com
Mobile no: [protected]

With Regards
Rajkumar

Hi
Me and my friends went to mg road metro station, and we took ticket from Paytm Qr code . While going inside my friend phone having less charge so we took screenshot of the Qr code . Suddenly phone got switched off . So we went to customer service they told, charge the phone and come back, charger is in platform no:3 . So we went to there, they told no charger u go .
Then we took again a ticket for her and went.
While going the other 2 ticket also got expired. But in the Qr it's showing validity upto 2:30 .So we went to ticket counter in platform 2, they told we don't know go and ask customer care, but no one is there in that cabin . When we told that they told the Qr validity is only 30 minutes and also he shown the validity time written infront of the ticket counter . But we took ticket on 9:44 and it's shown in our Qr and we went to ticket counter in 10:05 . When we told that he shouted and told i[censored] have any complaint go and complaint.
And he treated us no respect and with arogance. This is how he treat their customer .

National College Metro one entrance is closed at 10.10 PM and passengers are diverted to another gate which leads to time extension and painful for passengers

Hi BMRCL team,

I'm an resident from Vijaya Bank colony extension, Banaswadi.
Due to metro construction in outer ring road near Banaswadi Hormavu, BMRCL had installed barricades which is causing severe problems for public of Vijaya Bank colony extension Banaswadi peoples.
As there is no sky walk also we are unable to cross the road.
There is a BMTC bus stop on the both side of the roads and due to barricades we are unable to cross the road to go to bus stop. If we are traveling from tin factory to Vijaya bank colony and we get down in Vijaya Bank colony stop there is no sky walk to cross other side of the road and due barricades we are not cross on the normal outer ring road also. For this reason we need to travel till babusapalya stop and cross the other side of road by babusapalya sky walk. And need to take return bus to Vijaya bank colony extension. This is causing trouble daily.
If we need to travel to hebbal from Vijaya Bank colony, then we need to travel till Ramamurthy Nagar stop, cross the other side of road using Ramamurthy Nagar sky walk and we need to take bus for hebbal.
So I'm requesting you to remove 1or2 barricades which is installed opposite to sravanthi hotel. So peoples of Vijaya Bank colony extension Banaswadi peoples can cross the road for using public transport (BMTC) easily.
Hope this issue will be resolved as earliest. Or I can take it to next level.

Dera sir
I took ticket through what's up and i scanned in jp nagar metro station but it was not working so plz refund my amount to my source.

Card number : [protected]
Last recharge of 200 was not showing in the account balance. So I’m raising a complaint for refund.

Transaction id :[protected]

Unable to buy tickets from what’s app
Getting technical glitch issue.

Hi,

I am a regular user of the metro

I was using the metro the other day and as I was going out the metro station, I scanned my card on the exit machine, the exit gates opened and I went through.

But as I tried to go back in the evening my metro card declined. I have come to find out that I had not infact punched out and because of this I was fined Rs.50.

I would request the metro services to please recalibrate all your machines, so as to ensure that this error does not occur again. Please use this small amount of Rs.50 as a donation to fix your crappy machines.

Hello treat,
I had recharged my card for Rupees 300, however I was unable to claim it at the metro station. Please assist.

The recharge for Card No. [protected] has been successful.

Transaction id :[protected]

*Make sure to follow these steps to claim your recharge:*
👉Present the card to the Card Top Up Terminal in any Metro station to claim the recharge 300 within the next 14 days.
Card top up terminal picture is shared below for your reference.

👉Alternatively, you can present the card to the AFC gate(Automatic Gates) in the station to claim the recharge 300 within the next 7 business days.

I got the above message after completing my payment.

Card no [protected] has been recharged with 500 using phone pe but the same is not reflecting on the card inspite keeping that in recharge top up terminal.
HDFC Bank: Rs 500.00 debited from a/c **4816 on 27-02-23 to VPA englishbmrc.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report