Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

The recharge of rupees 500 has been debited but not received in smart card
(Smart card No - [protected]). The transaction has been done on[protected]
at 8:32 AM, transfer to Payt Metro Ref No
[protected].

Sir, near jayadeva hospital due to metro construction they made the 1st main vysya bank colony, btm 2nd stage near the GKS residency road as dead end and there is no sign boar due to that lot of vehicles come and stuck in that narrow road, please put the proper sign board for the commuters. Thanks vishwanath [protected]

No directions in platforms to restrooms and just 1 restroom to cater the whole terminal.

Worst experience for me with a toddler

The parking station at Peenya industrial area has no tar road or proper infrastructure for parking of vehicles. The vehicle will be all dusty by the time we pick it back. Kindly provide good pavement . During rainy season it'll be really difficult to park vehicle in those muddy roads

Not very sure how well will you address my issue and provide me the resolution and close the complaint with clear evidence.

Incident Details
Dinesh.K.S
15th Feb 2023
7:27am to 7:31am
Vijayanagar Metro Station Entry Platform A
To share the standard procedure to be followed by newspaper agency guy.

Morning as i tapped the metro card and entered the VIjayanagar Metro station.
There was newspaper being placed by the agency guy or metro guy.
I grabbed one newspaper from the stand and that guy stopped me from picking the newspaper and mentioned to stop till he takes the photograph, i picked and started to leave, he told to keep it back in a rude way, so angrily i threw the paper on the same stand and that guy started to abuse me with bad language and scolding me as illiterate and harass me badly like a rowdy, and he grabbed my shirt collar and pulled me during which my neck gold chain broke and i lost my gods gold pendent around 8gms at the metro station, which i realized about my broke chain later stage only.
Then i left back to pick my train.
I would like to understand:-

1) What is the process to be followed by the newspaper agency or placing person?
2) If there is standard process then why is it not displayed why public is allowed to pick freely?
3) Would like to get this process either by RTI act by writing to PIO by paying the relevant fees.
4) Where to find the authorization provided by BMRCL/Govt to place the free newspaper(Around 10numbers only)?
5) How many number of newspaper should the newspaper person should place inside?
6) How many can he handover to metro personnel?

ದಿನಾಂಕ 10.02.2023 ಕಂಪ್ಲೇಂಟ್ ನಂಬರ್ 102937 ಇದಾಗಿರುತ್ತದೆ. ಸುಮಾರು 8 :45 ಕೋಣನಕುಂಟೆ ಕ್ರಾಸ್ ನಲ್ಲಿ ಕಾರ್ಡ್ ನಂಬರ್ [protected] ಕಾಡಿಗೆ ರೂ.50 ರಿಚಾರ್ಜ್ ಆಗಿಲ್ಲವೆಂದು ಬನಶಂಕರಿಯಲ್ಲಿ ಕಂಪ್ಲೇಂಟ್ ಮಾಡಿದ್ದೆ ಆದರೆ ರೂ.50 ರಿಚಾರ್ಜ್ ಆಗಿದೆ ನಾನೇ ನೋಡದೆ ಸುಮ್ಮನೆ ೋಣನಕುಂಟೆ ಕ್ರಾಸ್‌ನ ಮೆಟ್ರೋ ಸ್ಟೇಷನ್ ನ ಕಸ್ಟಮರ್ ಕೇರ್ ಉದ್ಯೋಗಿಯ ಮೇಲೆ ಕಂಪ್ಲೇಂಟನ್ನು ಬರೆದಿದ್ದೆ. ಆದರೆ ಅವರು ರೂ.50 ರಿಚಾರ್ಜ್ ಅನ್ನು ಮಾಡಿ ಮತ್ತೆ 50 ರೂಪಾಯಿ ನನಗೆ ಕೊಟ್ಟಿದಾರೆ ನಾನೇ ನೋಡದೆ ತಪ್ಪಾಗಿ ತಿಳಿದುಕೊಂಡು ಅವರ ಮೇಲೆ ಕಂಪ್ಲೇಂಟ್ ಬರೆದಿದ್ದೆ ದಯವಿಟ್ಟು ಅವರ ಮೇಲೆ ಯಾವುದೇ ಕ್ರಮವನ್ನು ತೆಗೆದುಕೊಳ್ಳಬೇಡಿ ಇದು ನನ್ನದೇ ತಪ್ಪಾಗಿರುತ್ತದೆ..

I am a regular metro passenger and writing this mail not only for me but also for the other passengers who had to go through this bad embarrassment.

Recently in the Baiyappanahalli metro (Old Madras Rd exit) the security is not allowing passengers to wait for their cab or personal vehicles in the shade in the outside of metro premises but instead they are using a microphone to disperse people and forcing them to stand in the road in the hot scorching sun in a unprofessional manner. This is causing traffic as people are standing on the national highway blocking most of the road to wait for their cabs and blocking the vehicle parking entrance of Baiyappanahalli Metro station.

Hence I am requesting you to take action against this and allow metro passengers to stand in the shade specially during extreme weather conditions and not to cause traffic by sending passengers to the road.

Today morning at Attiguppe metro station I was in a hurry to board first metro at 7.05 am so when I just entered metro premises the shutter was 75% opened n when I about you enter inside that shutter suddenly hit my nose part in between my eyes I got injured n started bleeding. I wore my specks n it also broken, just miss if my specks was not there then my eyes would have got hurt badly.
When I tried up online complaint number[protected] but one picked up n imm I got call back from this number +[protected] asking for the concern when I explained that person asked me to pay money to raise a complaint so I got very angry n started scolding him for asking money, then he imm disconnected the call. How dare he can do that when someone has called up to give complaint online.I wanted to raise a complaint on that person who asked me money to take my complaint also need a call back on the same on my number [protected]. Else this will be escalated to next level even after this document complaint.

Today I was returning from office by my two wheeler and when passing under the metro station construction site infront of IIM, a metallic object ( seems like a bent rod) fell from above on the head light of the bike, just missing the body. Since there was traffic behind me, I could not stop and inspect. When stopped and inspected at the next junction, found that the headlight glass is broken. Showed this to the traffic police incharge at that junction and he took a photo and told that he will convey this to his counterpart Infront of IIM.
Since this could have become a serious issue had it hit on the body and also such incidents are happening frequently, I thought it is my social responsibility to highlight this.
Hope, there will be some action on this

Last 3 days back i parked my 2 wheeler vehicle in rajarajeshwari nagar parking zone and everyday i park my vehicle in same parking where they is pay and use after my job when i arrived at 9.45 in metro i saw my vehicle and they is no mirror and horn both were removed from locla area culprits and some local people nera by metro station who is watching and doing this robbery about this incident i reported to parking incharge he said he is not aware who did this and he told they are local people near by metro station area who is doing all this and they is a gang who do this no one is they in parking zone

i request BMRCL to take strict action on this so in future any big incidents happen and pls warn to parking people to be alert all the time

As i mentioned above, i recharged my card on 9th January 2023 at 2:50pm of amount 200rs.But amount is not credited to my card and also it was debited from my bank account, so please resolve my issue as early as possible. Thank you
My card number: [protected]
Contact number:[protected]

Hi all,

We were travelling to office on 9.1.2023 and near Jaidev hospital road there was a metro construction happening a Stone hit on the car glass nd there is a Crack on it.

My bag was stolen in the metro accelerator .mezistic station exit point .in the bag 10k cash n gold are there please fine the bag n catch the theievs.

Today the security guard informed her colegues to sign proxy signature in attendance book on her behalf at mahakavi kuvempu metro station while going towards nagasandra at around 5:45am and the guards are always sleeping on duty and will stand for two seconds untill the train passes and again go to sleep, the purpose of their deployment is not at all served, the way she behaved while interacting today was very worst and she was speaking to me like as though she is doing some charity by doing her job

Kindly check the cctv footage of today's early morning around 5:45 am on who has signed on the lady guard deployed ..I want strict action to be taken on both of the defaulters

A female staff at the ticket counter at jayanagar metro station was being very unprofessional and rude while purchasing token for the metro ride when the payment didn't go through on PhonePe and requested an alternative payment method. She behaved very rudely, making handsigns and even threatened us to throw us out when we questioned about her behaviour. This happened at around 4pm on 07.01.2023
Kindly take necessary action.

Worst staff in not trained how to behave with public management is very poor

Dated 22 Dec 2022
Dasarahalli metro station parking contractors are not providing the receipts for vehicle parking. When you tell will complain to metro they are very arrogant and rude in their behaviour and even threaten.
There are no parking rate boards and just like that they will ask money

Pls take necessary action and ask them to behave properly.

Why the hell do you charge extra for luggage that the passenger is carrying? I am using the same baggage multiple times in metros and why the sudden extra charges applied now even if it’s below the allowable size. This is truly not acceptable. I am very much disappointed with this rule.

I need the refund initiated immediately and request the authorities to over turn this pathetic rules.

I recharged my metro card via phone pe payment method, amount also got deducted but amount fails to get credited in metro card.

This is Chethan,
I recharged 200 rs from dasarahalli metro to my Metro card by using phonepay on 4th December around 4.53 pm.
My amount has been deducted.
I have attached the screenshot snaps.
Can you refund my amount or topup.
My metrocard number:[protected].

Thanks and regards,
Chethan
Ph num: [protected]