Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

The supervisor name abhi from bypnahalli metro station taken our things and he is saying he lost it ther we havv cctv camera so pls kindly take action against him n even r the proof tht he has taken the things so pls kindly the things very important pls help

A QR ticket was purchased through Namma Metro App. The Metro gate at Vijayanagar failed to scan the same, the staff was rude & irresponsible stating that they cannot help & instead I should contact BMRCL as if they don't represent BMRCL. I had to buy a physical token/ticket as I was in a hurry to catch a train. My QR ticket money went waste. Request refund of the said amount to the source.

Hi,

Please be informed that a transaction of rs.400 was carried out on 22nd Nov at Ulsoor Metro station against recharge of my metro card but had not been reflected in the BMRCL POS machine.
Due to this I had to repay with the my debit card for rs.300 on the same day.

Later on it was seen that the initial transaction of Rs. 400 was deducted from my bank account but no recharge was done on my metro card.

Request you to refund this deducted amount of rs. 400 to my bank account .

The transaction reference no. is[protected]
Kindly do the needful at the earliest.

I am writing this at 2 AM in the morning. There is loud construction noise in residential area in HBR Layout 5th Block near Biodiversity park close to ORR. The noise made by drilling machine late in night is really unbearable it is affecting our sleep badly, people need to go to work every day without proper sleep. Even elderly & kids are getting badly affected. I am not sure if the BMRCL officials or Govt. really cares about people living around construction area. Please take immediate action to stop construction in this area after 10 PM

I have seen multiple people near Magadi Road metro station urinating at the metro property. It has become horrible to walk to the Metro station since it stinks.
Action needs to be taken because it says "trespassers will be prosecuted". Either place additional guards or CCTV if action will be taken.
It would be great to have a few benches placed so that people sit or just place mobile toilets so that others don't end up making it their public toilet.

Unable to upload image due to some issue adding link here: https://photos.app.goo.gl/Ctiink8TRdNQo89L8

The metro line from city railway station to magadi main road seems to have an issue. It is extremely noisy. It sounds like 2 metal pieces hitting each other. Not only is it discomforting because of the noise pollution but if it is an issue with the connection it can be a major risk to the lives of the people using the metro and people around it. I have emailed regarding the same to no response.

Exact location : Near Seshadripuram college Magadi road, Metro line coming from City railway station to Magadi Road metro.
Hope for a resolution soon

Its unfortunate that Im writing about this harassment incident from a staff member which took place at attiguppe metro station on[protected] at 9:20 am.
I've been travelling on metro for over 2 years now and never was more humiliated than today.Im a student at RNS college located just outside the station with blue uniform.Between 9:10 am to 9:15 I had entered the restroom provided by the facility at attiguppe stop and Im distressed about the fact that a security staff member had to force me to come out of the restroom for staying in about over 10 minutes.I do not undertand why he had to use abusive language and physically push me over such a minute issue when nobody besides him had entered the restroom.He is tall, dark in complexion with a moustache and claimed to be a security member who had seen me enter the restroom well over "40 minutes" on the cctv camera.I would request the authorities to take action against him for his rude behaviour which did not seem like it for the first time.If he stays in his position without facing any consequences I shall not be taking any disrespect the next time and wont be responsible for the physical damages caused to him.

Password reset request is giving me following error:

"Pending reset Ipin/Re-issue of Ipin request is already present for this USER ID/PRAN"

Please help me

Hi Team,

I have lost card, please let me know on how to go about this.

Regards,
Gowthami

Since last week the escalator to go up to platform 1 sandal soap factory station is unavailable as it is operating downing instead of going upward..
All the metros have escalators to go up ... Only this station platform 1 it's coming down instead of going up...

Hi,
The construction of metro is continuing all night all week at Marathahalli area which is really disturbing as it creates lot of noise.

I support and bare metro construction noises of drilling and machineries but not at NIGHT.

Please consider this.

Thanks!

Hi,
I am a regular traveler from Byappanahalli Metro station to SMVCC metro station.
And every morning at 9am at Byappanahalli Metro station I notice that the baggage screening machine for the ladies section is kept non-functional, which results into a massive queue with just one screening machine.
It's so disappointing to see that we opt for metro to save time and not being able to board in the metro ontime due to mismanagement at the security kiosk.
On enquiring with one of the staff about it, he stated that there are no staff.
I call #BMRCL to investigate the factor if there is indeed a shortage of staffs, if so then why???
If not then where are the staff and why are they not reporting on-time???

It so disheartening to witness my scheduled metro train departing half empty from the station while I am left behind at the security check along with other co-passengers like me.
We live in an era where every minute&seconds is accountable and it is truly not affordable if we are left behind.

It is high time that #BMRCL must study crowd mapping and start enforcing strategical management to control the crowd, before it's too late when all metro starts to function with full optimisation.

Thank you

My In law had to use the bathroom at majestic station today, but then after swiping in and while coming out it had problem in letting him out due to time constraints of minimum 5-10 mins
. Not only him there were several others left at one side not being able to swipe out... I don't understand what should one do after his business is done in toilet for 5 to 10 mins. Please resolve this issue

Hi team,

On 18th Oct 2022 @ 6.18 pm, I recharged my metro card for Rs.150/- in Vijayanagar metro station through Phonepay.

Your staff said she did not get any sms but the amount was debited from my account and next day when I checked whether she received the money but she said it is not detecting.

Please check and revert back.

Regards
Deepika

Sir I landed at Tallaghtpur 13/11/22 at 10:45 PM and because my ticket was not found, I came to customer service and asked them for 260, because I don't have that much money, I pleaded with them, they said ok, they took 200 and returned 120. Please check and refund my money If you have 80 rupees ticket I see 10 rupees and what is 70 rupees please check and give me back my money He is cheating to me Please Take a action

Banglore metro is worster tha worst it come 15 min late in morning at 10 and if it come the crowd is too more like no space to stand. I dont know to metro provides seat or not i haven't seen a single seat free and leave about seat just provide ur metro for 5 or6 minute in morning its okay at night bcz the no urgent to go home but we r studing and we will be late like today i waited for 33 minute bcz no single space to keep my leg so i avoided 3 metros which take 11 minute for another like then i got a metro in which i can keep my 2 legs in 😅 but no space to take some air. I know ur providing metro late bcz expenditure will be low and profit will be more but sir we are very sad with your service😔

Hi Team,

The metro construction work in Bellandur area continues at 3am also. It's super disturbing and which has severe impact on our personal lives. Government doesn't allow any construction disturbance to happen between 10-7am. Can we pls follow that starting ASAP!?

Respected Sir,

With reference to the above subject, entry is prohibited for the passengers from Dr. Ambedkar Metro Station, Vidhanasoudha East Gate since Covid time, only exit is allowed. For entry all the passengers should have to go to the High Court gate. It is high time and during the rainy season it is very difficult to cross the road and make an entry from High Court gate and even there will be a lot of rush during evening time.

Hence, it is very useful, if you allow entry for passengers in Dr. Ambedkar Metro Station, Vidhanasoudha East Gate. Some Vidhanasoudha Officers and officials have given written representation to the M.D, BMRCL. Please do the needful regarding the same.

Hi,

It has been Mandated that With out Mask there is No entry in Metro, But is there any Circulation from the Central or State Government regarding Compulsion of Mask, Because in any other Public Transport there is No Mandate Including In Airport, Railway and RTC, Why it is Mandated in BMRCL, The Staff are Literally Harassing the Old age Passengers, If they come with out mask they are sending Back, If that is the case at least they have to provide the mask if they charge also its fine but how can they send back .

Date of the incident: On 13 oct 2022
client number: [protected]
full description of the incident: I have transacted a amount of 200rs to metro card, But the authorized ticketing person told that transaction has declined, wherein 200rs has been debited from my account and also shows transaction successful.

transaction ID: T2210131821241830711004

-desirable resolution of the compliant: requesting for a refund (200 rs)