Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

Hello BMRC,
Due to manual error I have made top-up to a wrong card number which is [protected] and requesting you to transfer back the amount of 300 rupees to my card number which is [protected].

Sorry for the inconveniences, requesting for a refund as soon as possible.

Thank you...

Lack of staff in ticket issuing very negligence and very disrespect to passengers lack of staff and more number of passengers waiting for ticket...

Arey tugalak :

I live in apartment adjacent to ORR. My office also is located adjacent to ORR some Kilometres away from home. I am taking min 3 hours a day commuting from home-office-home. I feel horrible and get irritated when I reach office or home due to traffic snarls caused due to metro work. At home there is loud noise always due to metro work near apartment. Any which way there is no respite for me from nuisance of...

Hi my self suchitra registering complaint here
Thing is morning time train @6:52 will not give sufficient time to get in train
means at least 2min should be door to open
But they are closing with in a min it's really bad sir / madam even they can see who are all Coming and getting in through mirror
If something bad happens means u ppl can't take responsibility so better instruct the person who are driving...

Again thank you for the wonderful service

It's hard to find change and cash now a days. For people who dont frequently use metro cannot afford metro card and should always pay via cash and we are out of required change. So kindly provide online payment option such as UPI

Thank you
Ramya...

Hi team,

Thank you for the wonderful service.

One thing that I faced last time when I used metro train there are no restroom after the check-in . So i had to ask the helpdesk to check out with the staff ID and check in again and catch the metro. Since that day i had emergency it was difficult to wait for all the process. So kindly provide restroom after the check in. Thank you...

I am writing this at 11pm, and there is high machine sound due to metro construction on sarjapur-marthahalli road.
My 2yr old toddler is scared due to the sounds and unable to sleep. Pls restrict the loud work to morning. It's tough to focus on work tomorrow with such disturbance.
Pls understand!!!...

Hello sir good evening... Today I meet security guard in platform.. She was crying I ask wt happen.. But she told me s/sup giving tortur each guard ... But no one else security guard complaint not accept yy. There are also people only.. There are protect the public... Plzz accept the complain... S/sup name sunil... He not giving to respect for women... He making rule......

Am the resident of Ibbaluru, Sarjapura main road.

We are facing heavy noise due to metro construction in Ibbaluru, Sarjapura main road, both day and night.

My self have small kids and me working from home, due to this heavy construction noise small childrens and we couldn't sleep during night also.

We request to stop Metro Construction work during night (10 pm to 6 AM) and implement noise absorption...

I had entered the station where my mask broke infront of two female officials. When asked if they have any extra they said no and continued to talk me down to the point where it became extremely embarassing for me. I've travelled by train for the last 24 hours and a metro ride is the easiest way to get home. Now I understand the rules of protection due to covid but how is it possible that a whole government powered institution as big as the...

Hello
Dear Banglore metro Authority.

I am new to Bangalore City we opted for metro travel while visited the city. We asked for metro recharge cards but the customer care desk sujested to take 1-day travel cards worth of 150/- per card with 50/- can be refunded back after the day travel even we can return next day as per customer desk person detailed. But when v went to return cards next day the staff told to get refund...

Kindly do the needful...

My pink Colour lunch box and Black colour ear phone stuck in the metro train gate and i missed the train. It happened at majestic station on 14.06.2022 at 6.15 pm in the train towards Byapannahalli. I checked at next three stations and byapannahalli station also. But nobody able to give me any information.
my contact information is [protected]...

Dear Concerned,
Today i was travelling from Vijayanagar to Baiyapanahalli and i was told to give Rs 40 for the fare is actually Rs 38 and untill i demand / urge the ticket counter person was reluctant to give the change as if i could go away with it

Complaint to CC but of no use as Mamatha was quoting that she was there for almost 6yrs and taking things easily and reluctant to give the complaint register
br...

13th June on 10.20 am i went to take tickets from the counter, the lady staff who was providing ticket was extremely rude and started screaming at me in the public for touching the display as my token went behind it,
I felt so embarrassed and bad i was almost about to break down into tears,
I clearly do not understand are these staff are really there to assist public or to harras public,...

My BMRCL Card No [protected]

I charged my card on- line through PayTM for INR 200 on 07 NOV 2021.

I took a Metro travel in next couple of days. This amount was not credited and not credited even till today...

Hello Team

At peak time, early morning 6:20Am on 9th Of June, 2022, there is seen a huge line in front of the operating desk. Out of the 4 counters only 1 is operating, on reaching the counter to recharge, the lady answers that there is no digital payment accepted, and refuses to recharge, but asks me to move to customer section. On asking, why is there no information displayed Atleast on a board regarding this, she says nonchalantly...

We live in Kalyan Nagar Bengaluru and metro construction is in progress around here. It is very noisy throughout the day which is hardly bearable. But even in whole night the construction is carried on which is making our lives miserable with terrible noise pollution. How is this permitted and why don't BMRCL consider the lives of people living around. Please do bring some regulations and stop the work....

Every night too much noise caused by metro construction near spar hypermarket bannerghatta road
Residents nearby unable to sleep at night due to this. Please stop construction work at night...

Dear dayananda

Your request has been registered and a ticket # 17609 has been created. One of our customer service representatives will be attending to it shortly, and you will get a personal reply soon (Usually within 2-3 wokring days).

To view any updates to your ticket please Click Here

If you have any further queries, please feel free to reply to this email.

Thank you,
br...