Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

I have called the cops at night because I have older parents and pets at home and kids in the building i live. From 15/20 days metro work has begun and there’s constant drilling in the night, after the cops intervened they stop and continue the same thing the next night and the night after that which is completely arrogant and ignorant of these guys. The work begins in the morning and there’s no stopping them which is understandable but at night atleast let us sleep for couple of hours, we are unable to work, speak, sleep or do anything with the constant drilling post 11 pm and which goes up until 2/3 am in the morning. I’m fully aware of the high court order that stops you from doing heavy machinery work in the night. If this continues after multiple warning I will file a case and hold you accountable for any disturbance in any of our health. Please stop being so pathetic and let us sleep for 6 hours at night.

Card no: [protected]
Transaction id: m7tz6ui8l1g2cyhoscb98
Top up on:[protected]:54:37)
Payment id: [protected]
Amt: 200

At Southend circle metro station security was not allowing me to carry chicken in sealed bags, they mentioned it's a new order and directed me to a board asking me to read where it was clearly mentioned that unsealed chicken and mutton is not allowed, they said there is anew order. When I wanted to speak to the senior they mentioned he is not in station and gone for rounds

I recharged my card on September 12 th through online and the transaction was successful. But i didn't know that I should claim it at the same month. Now my card doesn't show the balance. Please do resolve this.
My Card ID :- [protected]
Transaction ID:-[protected]

Ticket counters are closed in weekends even when the passenger footfall is high. This is causing inconvinience to the commuters. This shows that BMRCL is not considerate towards the commuter's precious time. We had to wait for 20 minutes.
Photos are of Rajajinagar metro station

We hav reached metro station 5 am but there is no staff for ticket issue.
All the ticket counters has been closed and 45 min n delayed. Worst experience huge rush as of station near by. Staff issue

Unable to sleep peacefully at night as metro work near agara Orr is causing lots of noise.

I was traveling from Mantri Square to Jalahalli by Metro. While exiting the card shows "exit mismatch" at Jalahalli, so I asked at the lady on adjacent counter and shown her the card. She's checked and after sometime she started yelling that you should have go immediately when you put the card on scanner. I told her to be calm and told her the gates were not opening. Then the other person in her cabin helped to open the gate, but he was also taking her side. I couldn't understood what wrong happened and why such behaviour of both employees with the passenger.
I request you to train these employees on how to behave politely with the passengers and respect them.
Thank you.

On September 15-22, a complaint was lodged online against a young woman named Ramya who was working at Vajarahalli metro station for behaving rudely. Please let us know what action you have taken on it. The existence of such persons causes great trouble to the masses. Please request MRCL office to take strict action

BMRCL is carrying out digging operation near Byatarayanapura in the night around 1 am to 5 am. The noise is so intense that most of the residents are feeling uneasy and sleeplessness. Kindly take some action on this. We have 2 hospitals also in the premises.

Sir, the above referred card could not deduct the amount in my last travel during exit without my notice and the gate opened and I moved out of Attiguppe metro station. It was purely the mistake of the machine. and I was unaware of this. But today when I tried to use the card it failed and I had to pay a penalty of Rs 100/ to regularise, for the mistake not done by me.

How can I move out of a metro station If the gate is not opened? How can I overstay inside a Metro station. The mistake is only by the machine at Metro station and not by me. I kindly request you to consider the issue and arrange to add the Rs 100/ paid by me to the balance amount in the card.
Regards - S N Bhat, Bangalore

When I went to recharge my card at vajrahalli metro station this morning the young woman in customer care said that I can recharge at the ticket counter hand behaved road name saying that it is not payable to recharge here when the security guard who was there again asked the name of the young woman he said that the young women's name was Ramya.
The hung women those not now how to talk to the customer please request them to the appropriate action they see the customer as their family member.
They say that we can recharge went to the work is urgent they don't know that there is customer care. Everyone does this kindly the request them to the take action against vajrahalli metro station customer care Ramya.

When I went to recharge my card at wajrahalli metro station this morning the young woman in customer care said that I can recharge at the ticket counter and behaved rudely saying that that is not possible to recharge here. When the security guard who was there again asked the name of the young woman he said that the young woman name was Ramya.
The young woman does not now how to talk to the customer please request them to the appropriate action.
They see the customer as their family members.
They say that we can recharge when the work is urgent they don't know that there is customer care. Everyone those days kindly request them to take action against vajrahalli metro station customer care Ramya.

Here in National college metro station, Bengaluru. Staff at ticket counter never attends/interacts the individuals properly, either they would be gossiping, looking into the mobile phones for minutes, always argues on returning the change amount, even though they have it, due to these behaviour and carelessness of staff always I'll have to wait for longer time on ticket counter and missing scheduled trains... Very disappointed with this behaviour please take action as soon possible.

I was travelling from nagasandra metro to Sandal soap factory, The faculty collected 200 Rs and told that we didn't give even we have asked to check CCTC they didn't do it and collected extra 200 Rs.

I am really upset with this employees they are very rude, doesn't know to give respect to passanger, they shows there faces to aged people, before hiring employees they should be trained well .

Respected Consumer Redressal Forum,
The following is my compalint:
My meteor card was damaged and hence I had to buy a new metro card at the Sriramapura metro rail station. THis was in the month of February 2022. The counter gave me a receipt with the old damaged card number as I had a balance of over 450 rupees on the surrendered card. They promised that the transfer will happen in 5-6 weeks. Every time I followed up there were different people at the counter and they were busy with customers. They kept searching the register and said it is not there yet. Then in the month of May, they said the time is over. I again checked at other metro stations for which they asked me to raise a complaint. I raised a complaint they noted in the register again the person to whom I complained was not present. As I am working and leave in morning busy hours and return late. I had to travel out of the city for work in June and July. I cannot afford to waste that 450 rupees, please arrange to refund the amount to my current card. Also, let me know the escalation point as no one in the local stations or counter seem to be of any support or help.

I was not informed of who the authority would be I took their mail address from a display board, and there is a calling helpline number where there is no response. Today I recieve a response form them as below:

[protected]@inmail.aavaz.biz
6:53 PM (1 hour ago)
to me

Dear Sir/Ma’am,

This email is further to Complaint #20069 registered through Travel Help.

We Would like to inform you that as per Business Rules of BMRCL, you have to collect your URC amount from the station within 60days after the submission of your unreadable card to the station. It has been observed that you have not collected from the station which is beyond the waiting period as such the amount is lapsed.

We regret for the inconvenience caused to you in this regard.

Thanks and Regards,

PruthviraJ,

Namma Metro Travel Help Desk,

[protected].

The ladies sitting on the recharge counter of jallhalli cross metro station, I guess they have lot and lot to talk about their life. on their workspace, so careless that they put extra money, I told to to recharge for 100 they allegedly put 200. Is BMRCL going down in loss, so they are using this strategy to gain money. Kindly solve this issue, or if I face next time I'll sue you guys for sure...!!!
Keep this noted.

Today at 7.37 am when I was running late for my work, I didn't see the escalator wasn't working and I started walking on it. The security gaurd started abusing me and was very rude. We do pay for the escalator and it is our right to use it.
This incident happened at south end circle. Please look into it. The security gaurd has no right to abuse.

If male senior citizen in ladies compartment is not allowed then they should remove the sticker from it.
This is a harassment for a senior citizen to face by the security people and whole team of metro Bangalore.