Berger Paints Complaints & Reviews

Sir/madam,

Recently i painted exteriors of my house with berger paints xp advanced, weather coat but after the recent downpours or rain the paint has come off from some major portions and it is looking absolutely odd and ugly now.
I believe berger paints is a renowned one in the country and had lots of faith on it. But this has seriously disappointed us. Please take immediate remedial step.

Thank you,
Arup goswami

N response to the berger express painting advertisement, i gave contract for painting my entire house in and out, and the boundary walls in dehra dun, uttarakhand to a contractor mohd sarfraz empannelled with and sent by berger, dehra dun. The above mentioned painting work was undertaken vide lead id: ld[protected]Sl no.:e-67112) dated 28/08/2019. The total contract was negotiated for rupees one lakh and sixty thousand only and the time for completion was 01 month. The work commenced on 30/09/2019. The dealing executive assigned by berger is mr gaurav kumar (Mob no. [protected]) and the executive senior to him is mr amit chaudhary (Mob no. [protected]). Total payments made to the contractor so far is rs. 1, 12, 500 (Rupees one lakh twelve thousand & five hundred only). First payment of rs.3000 was made on 30/09/2019, second of rs.60, 000 on 02/10/2019, third of rs.3000 on 08/10/2019, fourth of rs.44, 000 on 11/10/2019, fifth of rs.500 on 12/10/2019 and sixth of rs.2000 on 22/10/2019. The work commenced on 30/09/2019 and today on 29th oct 2019, the work done in my house is barely 1/3 rd of the total assignment, whereas the payment taken is more than 2/3 rd of the cost. And since yesterday i. E. 28th oct 2019, there is no work going on in my house.

My grievance in detail are as follows - (1) inspite of my communication of the same with the berger executive and the contractor the work has neither resumed today nor is there any sort of communication from both of them, which makes me believe that i am being cheated and harassed (2) quality of workmanship and material used is utterly poor. It is nowhere close to a standard expected of a brand like berger (3) time schedule is totally awry (4) promises of cleaning up and organising the interior of the house is all a hoax. (5) out of the 10 big and small rooms and three toilets, none of them is completely done up, either the doors and grills are not painted or the ceiling or the walls are not painted. (6) the entire house is in total chaos inspite of promises of completion of atleast the house by diwali.


My request to the concerned berger authorities is to address and resolve my case satisfactorily at the earliest ie. Completion of work by 07th nov 2019, with better quality of material and workmanship and if need be change of contractor at no additional cost to me whatsoever. I am an indian army retired officer and a senior citizen and i had employed the services of berger after great deliberation and with great hopes. I am certain i will not dissappointed.

In response to the berger express painting advertisement, i gave contract for painting my entire house in and out, and the boundary walls in dehra dun, uttarakhand to a contractor mohd sarfraz empannelled with and sent by berger, dehra dun. The above mentioned painting work was undertaken vide lead id: ld[protected]Sl no.:e-67112) dated 28/08/2019. The total contract was negotiated for rupees one lakh and sixty thousand only and the time for completion was 01 month. The work commenced on 30/09/2019. The dealing executive assigned by berger is mr gaurav kumar (Mob no. [protected]) and the executive senior to him is mr amit chaudhary (Mob no. [protected]). Total payments made to the contractor so far is rs. 1, 12, 500 (Rupees one lakh twelve thousand & five hundred only). First payment of rs.3000 was made on 30/09/2019, second of rs.60, 000 on 02/10/2019, third of rs.3000 on 08/10/2019, fourth of rs.44, 000 on 11/10/2019, fifth of rs.500 on 12/10/2019 and sixth of rs.2000 on 22/10/2019. The work commenced on 30/09/2019 and today on 29th oct 2019, the work done in my house is barely 1/3 rd of the total assignment, whereas the payment taken is more than 2/3 rd of the cost. And since yesterday i. E. 28th oct 2019, there is no work going on in my house.

My grievance in detail are as follows - (1) inspite of my communication of the same with the berger executive and the contractor the work has neither resumed today nor is there any sort of communication from both of them, which makes me believe that i am being cheated and harassed (2) quality of workmanship and material used is utterly poor. It is nowhere close to a standard expected of a brand like berger (3) time schedule is totally awry (4) promises of cleaning up and organising the interior of the house is all a hoax. (5) out of the 10 big and small rooms and three toilets, none of them is completely done up, either the doors and grills are not painted or the ceiling or the walls are not painted. (6) the entire house is in total chaos inspite of promises of completion of atleast the house by diwali.

My request to the concerned berger authorities is to address and resolve my case satisfactorily at the earliest ie. Completion of work by 07th nov 2019, with better quality of material and workmanship and if need be change of contractor at no additional cost to me whatsoever. I am an indian army retired officer and a senior citizen and i had employed the services of berger after great deliberation and with great hopes. I am certain i will not dissappointed.

Dear berger team!
My self joy parecattil, from south india, kerala state ernakulam dist, angalamaly city. Please note that, for my 3500 sq, home was painted by berger materials in 2016 and it was purchased by matha paints shop, mookanoor.
As, informed by painting contractor and shop the best quality and brand is berger, so the reason i choose the berger paints for my home painting.
Now, my complaint is that material used for wood finish was pu and long last materials. They confirmed and guaranteed it will not affected fungus and color change.
Now, the condition of all the wooden surfaces are affected by fungus and color changes also noticed.
So, i request you to please investigate this matter as seriously and take a proper action against my complaint.
Thanking youjoy parecattil. Kerala.683 572. Mob.[protected]

We have raised a complain with Berger on[protected] with a complain ID SR[protected], after that we talked with Berger representative (Berger Help line) and every time they promised that they will take up the issue and resolve it by tomorrow, but it Is really unfortunate as well as painful to say even none of your representative bother to visit my place and revert. It is really frustrating that investing at around Rs.1.5 lakh on Berger...

1. Glossy enamel paint done instead of matte which was asked.
2. Approx 10 days delay from actual date when the paint job was supposed to be done.
3. No improvement despite repeated complaints to the supervisor.
4. Extremely unprofessional workers assigned to do the job.
5. Proper cleaning after the work not done. Shoddy work at best.
6. Uneven contouring all over the house.
7. Very poor work overall.

We bought a 4 ltr and a 20 ltr of kool and seal for my home painting, with mfd date 3/2018, and both were gone bad have sand like particle, which were spread all over the wall, due to bad quality of the products. Later i got to know from your customer service[protected] and product database that those are expired product. Kool and seal has a life for 12 months. But unfortunately the expiry date was not written nowhere of the product...

Respected sir/madam,
This is hridayan kataki. Worked in berger paints since 17 may, 2017 to 12 june, 2019. My employee code is-1300451. My details and doe has not been sended to pf dept yet so i cannot able to filled my kyc...
Tried to contact with your team but no response from your side,
Kindly look into the matter

.
Thanking you,
Hridayan kataki...

I have purchased berger paints from balaji hardware krishna cricle kadapa, and painted double coating with berger paints but i put ballons on painted wall with tape, when removing the tape along paint is also coming along with tape, why this happens? But the same thing done in my friends house with nippon paints used, there paint along with tape is not coming. But why this happens with berger paint, please explain the reason?

Hello sir,
I am not happy with the product. When we white wash our room's wall there is unevenness on drying even double coat of painting is there. Somewhere light and somewhere dark shade is appear. There is also the problem of peeling off of the paint. It is very disappointed to me. I will never suggest my near dear to by this product in future.

Hi berger!!

On the name of a brand why you works as fraud company. I am really frustrated and feeling regret that i took services from berger.
We had a deal with berger to paint our 2bhk flat in noida.
Contractor prabhat came and measure the walls, and commit 4-5 days estimate to complete the job, provided a rough quotation charged 40% amount advance to start the job..
We were staying some other place in noida on rent..
We made the payment but no one was working at site..
We asked many times and contractor was keep saying painters are doing job at our site.. But gaurd told us that no one working there..
Two people (Untrained painter age 15-16 year only) visited some time, both were not aware about even cleaning the walls with putty and all.
One week gone they didn't even finished one room putty.
So we asked to replace the workers as they were doing nothing but they didn't change.
After second weeks another contractor (Prasant a man from nowhere) asked me to pay another 40% payment. Till the time putty wasn't complete walls had lots of scratches so we request him to clean the walls and complete putty work first then i will pay the amount he start arguing with me even threatened me that pay first otherwise he will not work and will not refund what i already have paid. It was the 12th day they didn't even complete the putty till the time i have paid 40% already and he was asking for another 40% and arguing a lot. I refuse to pay before putty work so he left the work in mid.
I was staying on rent and as per berger promise i informed landlord that i will shift on xth day but it's already been 7day extra so i had to pay the extra rent and that was a clear loss because of berger.in starting before giving the key to berger contractor i clearly explain my case to contractor name prabhat and he promised me that they will take only 5 days.
I called the supervisor name sanjay shukla and he said he can not do anything contractor need money then pay him then only
Him then only he will finish the work.
I called the contractor prabhat again and said i am gone take a legal action against him then on same day he change the painter and new painter mr javed took another 4 days to finish the work.in total they took 17 days to paint my 2bhk apartment this is ridiculous.

Raised ticket no action.
Complaint no sr[protected]
Number of phone call no one visited.
No supervision.
No one care about customers.
We paid one month rent extra and bear the loss of 20k because of berger company.
They charged me for easy clean paint but implementing the anti dust guard paint which is cheaper in price.
I myself went to purchase the paint from market 3 time.

In the end when i hold some amount then mr kapil sharma area executive from berger visited at our place. I asked him about my financial losses because of delay and late delivery by berger he said he can not do anything to compensate my losses even if i mail to berger or take any other action nothing gona happen as he is the whole sole in charge in ncr area. He said one very interesting line that in this whole express painting service burger is nothing just h material provider, local contractor is everything if he is not doing his work properly berger can not do anything in that. After a long discussion he assure

1. He will give me the premium warranty for the paint
2. Will send someone to clean my furniture and walls as painter didn't clean anything properly
3. He will mail me the procedure to get compensation for my loss

So i pay the full amount to contractor and now again no one listing.

My customer id is ld[protected]
The painting was done during 18 apr 19 - 01 may 19.

The paint is pealing of in some areas. Pl check are repair.

I am surprised to note that i can not make a brief complaint. I need to write 350 characters. Very funny isn't it? I would like to write a story, but i do not have time. So i am repeating my complaint many times.

The paint is pealing of in some areas. Pl check are repair   replace all

Dear sir

I recently got into to contract with berger paints for my entire house painting interior and exterior. The overall cost of the project is around 3 lakhs.

I am dissatisfied with what you claim in advertisement and the service you give to customers.

Following are the my experiences.

1. During the agreement it was told we will get 3 sample designs. But the designs sent were in not in line with our choice. Whoever designed didn't consult for our liking. Also he has no sense of colours.

2. What ever in color shades are there in catalog doesn't match actual.

3. Also you don't have samples in ml quantity. Minimum i have to buy 1 litre. Which is not logical.

Kindly look into this and assist.

Also please share the email id of ceo mr. Abhijit roy. I would like to write to him as well.

Regards
Vishwanath

In continuation of previous complaint dt 23/3/19 i would like to state that the work restarted on 26/4/19 instead of 24/4/19with the payment of 7000/- on 1st coat of painting and 2nd after 2nd coat of painting and last on completion with cleaning. But the company has taken 15000+ 8000 = 23000 out of the order of rs 45000/- and still 1st coat of painting still not completed and they again started same ticktacs by demanding more money or work will be stopped and they have stopped the work from last two days.

Further the work is not being done according to specification i. E.. No clearing of old painting instead only primer is applied and painting coating is being done. And even agreed to apply zinc paint it is being done directly and even on embossed design in ceiling and border single colour is applied even though ask for multicolour on it.

It is very difficult to manage your dealers who every alternate day or demanding money and the work which is charged for 32/- is actually given quotation at rs 12/-. I don't how the company is allotting work to such dealers who harass senior citizen and not do work according to agreed terms. As every time new terms are imposed by eachone from naushad khan, deepak korde, nilesh ughade and shahji ghadge.

It is better no further contracts are given who spoils the image of company working since 2004 and having offices abroad also.

I think it is high time and it is not possible for me to take further stress it is better if amount paid by me i. E. Rs 23000/- are reurned with proper compensation for harrassment which i am suffering from last one and half month.

The painting of my house at perumbavoor was done by authorized applicator of berger named mr. Anishmon p. S. {pallathu house, elamakkara po., kaloor, cochin - 682 026. Kerala. India (Tel :[protected],[protected]}

We have noticed few major defects on the exterior walls about which information was given to berger representative shafeek and he had visited the site and observed the same on 1st april, 2019. The clear varnish applied on the cladding stone and the exterior emulsion had peeled off. Even after 23 days of site inspection, we have not still received any revert from shafeek on when your team would come for the rectification works. Please take up this matter urgently and do the needful without any further delays.

The above order was given for rs 46000/- i was asked to give 50% deposit in advance for which i agreed at rs15000 /- and same was given. But i was again asked to give further deposit even though they have only put primer and putty for one bedroom only hardly covering area of 500 sq ft.. I agreed to give further deposit after 4 days but they stopped work without assigning reasons or giving any information. When i called dealer i was told without further deposit work will not be started hence i lodged various complaints by mail as well as toll free nos sr[protected] and 0013295 on 10042019, 12042019 and 17042019 i was told that solution will be arrived within 48 hours but no solution was informed instead when i enquire about same i was told that same is resolved but no solution or basis of resolution or what action has been taken was never informed. Even mail sent at consumer cell not replied. I asked for refund of the amount paid i was told that amount is taken for the labour and material. You will be surprised to note if amount is calculated as per rate given @ rs. 32/_ without taking amount of 10% discount offered hardly comes at 13000/- and dealer having deposit of 15000/_ for 1800/- sq ft area stopping work without any information and responsibility.

Further i being sr citizen could not handle stress and to avoid further correspondence and called and they without giving any calculation adjusted amount of rs 13764/- for primer and putty for i bedroom and one coat primer for passage and 1 wall. As i wanted finish early i told them to apply colour and they agreed to primer and two coat painting at rs 8 for walls and rs 6 for ceiling area. The work was supposed to start today ie 20/4/19 but nobody came hence i called the dealer and also told them that their is mistake in calculation. As when the work was supposed to be done on rs 6 and 8 for priner and 2 coat painting how for primer they can charge and on what basis.
I don't how to manage with dealer or with their implies who even though agreed are not in a mood to comokete the task as when i called mr shahgi gadge dealer mob [protected] he just cut the call saying work will not be done.

I don't understand that after paying also why unnecessary harassment is being given and if dealer is not in position to complete contacts why he is being given the work. If company having orders at abroad and working since 2004 can do such behavior it is better take local person atleast no harrassnent will be caused.

I now claim my full depisir to be refunded with harrasdment compensation.

Hello

In 2016 we have gave contract to sub contractor of Berger paints to paint our house. But within 2 years the paint has started peeling off. It seems they have painted the wall without moving the previous colour.Even I complaints many times to your company but couldn’t got any response. Worst service by you people . Even we unable to lodge complaint in your website .

Even they told us for the wall paints again but not visited yet so its my humble request to you visit the home

The guy name bhupat bhai has left our work before holi, he was having a call with my dad and he asked 40k in cash but my dad said that he will give the remaining money after the work get completed (Then also he gived 15k) he started saying my father that are you out of your mind and his wife said mc (Madarchod 20k dana ke aukad nahee hae) these were the bad words used by the bhupat bhai, he also said i will come to your house and insult you. Then he cancelled the call. Now he is demanding the remaining money total 99k we have 55k now he held the work before holi still he is not coming he says you pay me money first then i will complete the site. Still our 3 to 4 rooms are left and the final touch up with the roller all over the house.
How can we now believe to pay in advance after all this he has done.
Sorry we will only pay when our whole work is completed.
Our charges were as per the labour work.
Now this guy can't face to us what he has done, and he even did not call us.
Lead i'd[protected]
Govind singh bhadauria
[protected]
This was not expected with berger, same on you berger!!??.

The painting job for my lead id ld[protected] is completed one week back but the ladder has still not being taken. The representative mr. Sanjib chakraborty promised me that the ladder will be taken last week but it still not being taken till date. I have shared the job completion verification no. With mr. Sanjib based upon his promise. But, i am yet to receive the job completion certificate.
Please take the ladder immediately and hand me the job completion certificate as well.

I have chosen a colour named mid day and i bought the colour quantity of 4liters.
The colour was not at all good, after giving 5coats of paint still the wall is not completed.
4ltrs have already been spended on 3walls only that also of a living room not a bigg living room also.
I reqst you to please look into this matter as early as possible.
It is just looking incompleted and worst.