Berger Paints Complaints & Reviews

Dear sir/madam,

This is a serious compliant against the work done under lead id ld[protected].
As a part of our renovation of our home, wooden panelling was completed and i thought of giving this job to a professional group like berger paints.
Mr. Parthan prakash was in contact with us and completed the polishing job with his contractor.
We have got the certificate of warranty for 5 years.
After a month, in many part of the polished surfaces became very rough and shown the same to mr. Parthan. He agreed that there was a problem in polishing and air might have trapped inside the polish which might have caused roughness of the wooden surface.

Mean while, through us, he secured anoher contract of painting just oppositte to our house.
He agreed that after completing the new contract he will attend to our compliant and we agreed.

After few weeks, flood affected our area and water raise up to 1 m from earth surface.
Afterwards, after many follow ups, parthan came to our house with the workers and removed the outer polish layer for the entire area.

He and workers disappered from the next day and we were unable to contact him over phone. He simply do'nt attend to my calls. Once i give a message through whats app and his response was that he will not do anything as it is because of natural calamity.

Two questions to berger team,

1. After spending money for high quality paint and painting work, why such an unprofessional behaviour from your agent.

2. We were ready to pay for the areas affected by flood. But he never gave an estimate of the same. After removing the outer surface of polish for the entire area, how mr. Parthan realised that it is because of natural calamity.

I would assume it is a kind of situation he created in order to get a new business from us. This is luting.

When your call center contacted mr. Parthan over phone, he informed them that he already gave a quotaion to us for this work.
Which is absolutely lie. Till this moment, we have not received any quotaion or estimate or even a phone call from his side.

We are living in that house, it is almost more than a month after he removed the polish.

Our experience about berger is really unprofessional and bad because of mr. Parthan's behaviour.

Expecting the following help from you.

1. Need a resolution for our case.

2. Please send your executive to understand our situation.

3. Please keep away mr. Parthan from your future businesses or atleast give him a strong warning and let me know what action you take against him.

Waiting for your reply and action.

Best regards,

Tv joseph

Mob. 1: [protected]
Mob. 2: [protected]

You can contact me preferably in the second mobile number.

I am a dealer of gopalganj district, bihar.
I am facing an issue with the berger paint dispenser machine since december 2018 and upon repetitive call the deport they promise to come next day and never showed up. Finally on jan 14, 2019 i had to call the customer care and raise a complaint no : 568090. The technician visited the place and told that there is some fault in the machine and he will be coming next day with the arrangements and make it ready but again he never showed after that day and after calling him, he keeps saying as he will be visiting in another 2 days and make it ready. (This was ongoing for almost a month).

Again i called the customer care to check the status of my complaint as what's is going on and the executive told that the complain is already closed as resolved (Very frustrating service).
Again i have to tell the whole issue from beginning to the executive and she placed a new complaint no: 574123 stating it will be fixed asap.
Again got a call from field technician and he says that he will be visiting on monday 25.01.2019 (Today is friday) to check what's the issue.
The machine is not working for more than 2 months now and it have impacted a lot on my business. Could someone be kindly enough to look into this asap and also tell me who is going to compensate on the loss of the business.

Email: [protected]@yahoo.co.in

Dear team
Must say i have the worst ever experience with this paint, in spite of continuous mails, you guys are least interested in resolving the problem, i purchased color from ambey agencies, chittorgarh, and they said that they will provide washable paints, and trust me, didn't know am choosing the worst brand for painting, its been six months but house seems to be worst than ever and the color is also not washable, am having the bills, now finally i need my money back or repaint my house or have to go for legal action towards the brand,

Hello team,

I never knew berger paint official website shows totally a different picture in what it should be in real. Attached is the picture of the wall showing what has been done to my newly constructed home for which inaugration ceremony has been scheduled on 15th of this week.

You just see and decide if spechula looks like this, because the colour i selected and the spechula both are a dosconnect to me and totally opposite of what you have shown in your catalog, websites and youtube.

I am highly dissapointed and will make sure i post this on social media sites and google reviews as well with picture so that nobody goes to you in future for spoiling their newly built homes.

Berger has not delivered what they claim on their official website, youtube and catalog. Please see attached picture.

Best regards
Apoorva singh
Global it escalation manager
Ericsson india global services pvt. Ltd.
Contact - +91 [protected]

Our company had purchased 20 ltrs. Golden brown gp enamel from kirti sales corporation, chittorgarh vide their invoice number 966 dated 7/2/19.
While using the paint on 8/2/19; we found that the paint's performance is zero either on wood or steel.
We approached your dealer and your sales representative at chittorgarh on pone [protected] and [protected]. Your rep requested us to forward the photo on whatsapp of the container with batch number. While verifying it was found that your material was manufactured in 2015. We forward him and requested to replace immediately since our contact labours has gone idle costing 1000/- per day. Your rep has withdrawn himself from the issue and dealer informed that company is not going to accept defective manufactured material, since it is old after lot of persuals.
We request you to replace the same immediately and take back your defective material. The idle labour payment for your companys negligence in resolving the issue of 2000/- through your dealer.
You are requested to initiate necessary enquiry of your representative and dealer for not mentioning batch number and year of manufacture on their sale invoice and stop cheating customers.
Please resolve the issue; otherwise we will be forced to file a fir of cheating and claim compensation throug consumer court.

You are indulging in fraudulent practice by keeping unprofessional painting (Colourscape) are doing the painting in the name of berger. The quality of supervision and workmanship is extremely poor. The painting job was started without proper masking and damaged a number of furniture. We had raised a complaint which was never attended by anyone from berger. Mr trinath mondal was assigned by berger to supervise this job but he did not turn up by himself. Only after calling him up quite a number of times he turned up for 10 mins citing personal issues for not supervising the contract. We had to be present all the time pointing out their flaws to which their response always was "sorry... Our mistake". Painting was done without proper primer being applied and in general it was a horrible experience with berger. The attitude of avijit roy and his deputy (Colourscape) was absolutely not acceptable with trinath mondal (Berger) nowhere in the scene. All that you are bothered about is making money by duping your customers. You have not made any effort to do anything about our complaint made to you.

We are noticing air bubble on the painted region of wall service provided by berger. We also noticed the colour is fading in most areas and this is really an inconvenience. We are also noticing multiple cracks in major regions of painted surface. The green colour is not green anymore. And blue colour is not blue anymore. The cracks are getting bigger and bigger by the passing day. Kindly resolve the issue immediately as this is becoming a...

Regarding fraud of berger paints co. India jabalpur cnf
Sir,
On the above matter i would like to state that we entered into an agreement with berger india limited jabalpur cnf for dealership. We have paid rs 35000/- * 5+ 7500/-*5 (Amc) =42500 per year. At the time of entering the dealership we were promised for repayment of these installments on fulfillment of certain targets. And thus machine’s cost will be refunded. The company did not give us any benefits. The company has not given us any bill or invoice for the machine. On asking for bill their reply was that they have rented us the machine and rs35000/- + rs7500/- i. E. Yearly has been taken as annual rent even the company owns the machine. After these we feel berger company india jabalpur cnf has done fraud with us and also evaded mp commercial tax and income tax (The company has not issued any invoice or rent receipt in our favor). Sir how is it possible that for a machine whose cost is rs 125000/- annual rent for the same is rs 42500/-. This is illegal. It is the company is thus exploiting its dealers. So we request you to take appropriate steps to resolve the issue so that we can get a reasonable amount on sale /transfer/return of machine. Our dealer code is already blocked by the company and we can’t make any complain to the company. The machine has been left with no use with us.
We have complained many times regarding the same issue earlier to berger company jabalpur cnf, berger head office.
Kindly take appropriate steps to resolve the issue.

Thanking you
Your sincerely
Om sainath paints and hardware
Dealer code-88516

And now today after complaining so many times they had issued a invoice of rs.2000 and also are demanding 2000 rs in favour of issuing invoice.

I got my house painted directly from berger, but the service was pathetic and the resultant also, firstly they didn’t adhered to the time line, secondly the job is of very low quality, the masking as promised by them was not done which damaged my sofa. I am attaching few of my pics. The cracks are coming out as putty was not done properly. As evident in one of the pictures the damp treatment was to be done were ever they were present, but was not done in few places which has resulted in the paint coming out within a month of so called job completion. The doors are having spots and hence various shades of original colour is shown.in the toilets the ceiling was to be done with oil paint but in one of the toilets normal paint was applied and that too it is a single coat as a result of that brush marks are quite evident. The representative of berger didn’t pay regular visit to the site and was left to the contractor, the contractor gave instructions to the labour’s for quick work as they were getting a new site. Overseeing the work by berger officials could have resulted in better work.

Berger paint agreement for my flat was done on 11th september 2018. During the time of agreement process, ashish ghosh (Business development officer) of berger paints and company, patna was present. Ashish ghosh assured that our flat painting would be finished in 15 to 20 days and their company officers or staffs would frequently visit and check the process of painting.

But not a single staff or officer made a visit since 11th september 2018 (Day of agreement), not even contacted through calls about the condition of the work going on. I even called ashish ghosh but he didn't respond. This is a serious matter and steps should be taken. My suggestion would be that this matter should be watched over by a senior officer.

The painting of my flat hasn't been completed yet. Isn't there any responsibility of berger paints company after agreement and leaving the work totally on contractors?

Raj kumar sharma
Senior deputy collector
Govt. Of bihar
M: [protected]
Boring road, patna, bihar.

One of the cheatest co. And abusive contractors and managers are here in this worst co. Of paints ever
After 2 complaints made via customer care no response recd we will recommend a strict action against such type of cheating company and their contractor mr. Ahmed (Delhi-uttam nagar and janakpuri)

We have just a 2floor house with 4bedroom in total and we called them for paint job on 20th august 2018, they started work from 27th august 2018 and till date only rooms have been painted with one coat remaining and also kitchen and bathroom have been painted in 1day with just a single bad coat, no work has been done on outside walls, roof top and 1kitchen
Payment made 70% but work is only 40%

Which co./contractor takes 50days to do such a small work even after paying 75% fees such a bad experience

I am from dhemaji, assam. I have bought berger paint from one dealer. When the painters painted the walls the paint was dull with blackish spots. I have complained the dealer but he was not at all interested with my complaint. The paint which he has sold to us was absolutely of low quality and my money and time was wasted. The dealer completely neglected my complaint with rough and arrogant behaviour. It was my fault that i believed in your company. The dealer provided me with duplicate paints in the name of berger. He claimed to be an authorised dealer of berger. So i hope that an enquiry should be make from your company regarding the products.

On 8 september i called aagaya hardware ([protected]) for an enquiry about primer of berger company (Cement primer weather coat exterior) he told an amount. Then i called berger toll free number (Company) to ask who is the dealer in my area company told me shiv shankar hardware ([protected]) i contacted him he told me price less than aagaya hardware. I again called to aagaya hardware to bargain i told him i'm getting it in less price. Then...

Hai
My berger paint customer id is ld[protected]
Recently my new house painting in progresse, they applied water proof putty, primer and first coat paint. Now the first coat paint itself full of weed.

See the attached photo

And your consultant supervisor also not available in the site,

I contact him but he never available in site when we required.
My contact detail is [protected]/[protected]/[protected]

Hi, i am getting my house painted by ur team but not getting satisfaction with colour schemes. I hv selected the colours but it dint turn out very good. We are not getting any expert opinion. As on dark colours we should use light and on light colour we should use dark textures. Their should be proper guidance given to customer if we is not visualize things properly.

Hi, I bought some berger paints for my house painting from N.M ENNEM Enterprises, Tripunithura, Ernakulam Dt, Kerala on 07/04/2018 (Invoice copy attached). One product was Berger WeatherCoat Long Life 1P0554 for 60 liters, which is expensive and told me best quality. The items delivered at my home and the painters started work from 9th April. First two cans of 20 liters of 1P 0554 was ok, but When the 3rd can opened and found that it is a different color. The painter poured half of it to another can saying that mixing may not be proper so the color change and he took half of it and try to mix it with his hand, no use, nothing found at the bottom to mix or any change. So I am convinced that the shop fellow cheated me, he took the charge of the highest quality paint and supplied me a low quality paint in the same type of can.(Pic attached). When I contacted the dealer he told me since it is opened he cannot help. I was not in
a position to visit the shop, and the talk on phone by the dealer was very rude. I lost 1000s of rupees and my valuable time. Hope you do the needful to compensate my loss and advise the dealer for the need of ethical behavior.

I've contracted berger express painting to paint my house... There is lack of labour only one personis there to clean everything... The executive person have assured us to clean the whole of house... But the opposite had happened the house is not cleaned but the primer is being applied.. So please involve and solve the problem... Our lead id is[protected]... Hope you will look into this

Ld[protected]

Work is extremely poor. They pick local paint team for painting. Color and cracks started to appear in less than 2 months. I asked for customer support and its been 9 months, no support they are providing. Customer care not replying to my mail. Extremely dissatisfied with overall experience. Will never buy and recommend berger products. The supervisor is of no use.

Never opt for berger service.

Sir/mam
I am r. Gunasekaran working in lic of india. Two years back i build a house and painted your product. Colour coat chips came out from many point of wall within only 10-months against guaranteed 7-years. The berger officials came for inspection and the mistake is done from your side only. So they corrected by repainting it ("berger walmasta antifungal emulsion" and "berger weathercoat" which was purchased from your dealer veera agencies, vellakovil, tiruppur, tamilnadu-638111) and charged some amount from us. Still same problem occurs again and again.

So kindly check the problem by sending the officials and if it is same problem means you have to take a necessary action regarding this issue.

They are not use any meteral tools to increasing time or dust and sound control. The cost of the paint is more than the mrp rate. Only 2 labour they are not professional. The price is higher than the local labour. Customer care department is not supported. Sorry to say that they are very very bad in kollam kerala. Please don't fall their advertising.