Berger Paints Complaints & Reviews

Hai
My berger paint customer id is ld[protected]
Recently my new house painting in progresse, they applied water proof putty, primer and first coat paint. Now the first coat paint itself full of weed.

See the attached photo

And your consultant supervisor also not available in the site,

I contact him but he never available in site when we required.
My contact detail is [protected]/[protected]/[protected]

Hi, i am getting my house painted by ur team but not getting satisfaction with colour schemes. I hv selected the colours but it dint turn out very good. We are not getting any expert opinion. As on dark colours we should use light and on light colour we should use dark textures. Their should be proper guidance given to customer if we is not visualize things properly.

Hi, I bought some berger paints for my house painting from N.M ENNEM Enterprises, Tripunithura, Ernakulam Dt, Kerala on 07/04/2018 (Invoice copy attached). One product was Berger WeatherCoat Long Life 1P0554 for 60 liters, which is expensive and told me best quality. The items delivered at my home and the painters started work from 9th April. First two cans of 20 liters of 1P 0554 was ok, but When the 3rd can opened and found that it is a different color. The painter poured half of it to another can saying that mixing may not be proper so the color change and he took half of it and try to mix it with his hand, no use, nothing found at the bottom to mix or any change. So I am convinced that the shop fellow cheated me, he took the charge of the highest quality paint and supplied me a low quality paint in the same type of can.(Pic attached). When I contacted the dealer he told me since it is opened he cannot help. I was not in
a position to visit the shop, and the talk on phone by the dealer was very rude. I lost 1000s of rupees and my valuable time. Hope you do the needful to compensate my loss and advise the dealer for the need of ethical behavior.

I've contracted berger express painting to paint my house... There is lack of labour only one personis there to clean everything... The executive person have assured us to clean the whole of house... But the opposite had happened the house is not cleaned but the primer is being applied.. So please involve and solve the problem... Our lead id is[protected]... Hope you will look into this

Ld[protected]

Work is extremely poor. They pick local paint team for painting. Color and cracks started to appear in less than 2 months. I asked for customer support and its been 9 months, no support they are providing. Customer care not replying to my mail. Extremely dissatisfied with overall experience. Will never buy and recommend berger products. The supervisor is of no use.

Never opt for berger service.

Sir/mam
I am r. Gunasekaran working in lic of india. Two years back i build a house and painted your product. Colour coat chips came out from many point of wall within only 10-months against guaranteed 7-years. The berger officials came for inspection and the mistake is done from your side only. So they corrected by repainting it ("berger walmasta antifungal emulsion" and "berger weathercoat" which was purchased from your dealer veera agencies, vellakovil, tiruppur, tamilnadu-638111) and charged some amount from us. Still same problem occurs again and again.

So kindly check the problem by sending the officials and if it is same problem means you have to take a necessary action regarding this issue.

They are not use any meteral tools to increasing time or dust and sound control. The cost of the paint is more than the mrp rate. Only 2 labour they are not professional. The price is higher than the local labour. Customer care department is not supported. Sorry to say that they are very very bad in kollam kerala. Please don't fall their advertising.

This is the complaint number raised in june sr[protected]. 3 weeks passed in the name of rectification and no one came to rectify their 'application error' as told to me by the person who visited the site on berger's behalf. They were supposed to repaint the walls which had patches and undulation as well as color fading but no one really cared to get back for the real work after the initial checking was done on 2 different days. And i waited for 3 weeks before i am posting this and so far no communication whatsoever from their team. All they wanted me to commit is that i dont post anything else on social media and they even gave me that condition which i declined as i have every right to post on social media as many times as i want. Be it on berger's page or on any other third party complaint site. So i give up the matter with berger for now, i am going to get my house repainted soon but from of course any other company and not berger #saynotoberger ever again in my life. So i hope no one calls me from berger as i dont want anything from cheats who fail to keep up their promise (As they told me rectification work will start in 1 week but its more than 3 weeks). I am attaching few pictures of my wall, and trust me the paint does not even last for 1 year full. And compared to competitors berger only is inexpensive by few thousands, which i guess anyone should be willing to spend the extra few thousands and get a better service from other companies who are willing to cater to the needs of the customers. Also berger workers dont really know how to do the designer walls, i have had numerous complaints regarding this in past but they never came back with a proper response in the past too and since i paid half before work began i had to take the service or else my money goes down the drain. So whatever is their in the catalogue is just a show off, they know only 1 design which is not even in the catalogue book and they can only do that. At least the person appointed to do my house painting was only aware of one design which is not there on the book. And looks like some painting done by 10 years old children on my wall with some random haphazard flowers and branches. And all these for 38k, what a great fool i have been! So i hope no one calls me from berger as i dont want anything from cheats who fail to keep up their promise (As they told me rectification work will start in 1 week but its more than 3 weeks). I am attaching few pictures of one of my walls, and trust me the paint does not even last for 1 year full.

I have the worst experience with Berger express paint!
Around 2 years ago I gave the contract to Berger express paint to paint my newly constructed Home and I meet Mr. Mansoor Ahmed (Vendor).

After a healthy meeting they asked Rs.: 30, 0000/= to complete the painting work for (Ground + 2).
Their Commitments:

• Will use the latest equipment
• Experienced Workers
• Will use the best quality products (paint, putty, etc.…)
• Will complete the work within 45 days.
• Will use color and pattern what you choose.

I would simply say, they have not completed a single commitment what they did.
When I called to customer care and get the complained registered against the vendor. I was shocked when I received a threatening call from a area executive of Berger paints where he was keeping me threatening that short out your issues with your vendor and if you complain again we will stop my work, on the next moment again, I received a call where all words were same just person was different and he was Mr. Mansoor Ahmed (Vendor).

Again, I called Mr. Mansoor Ahmed (Vendor) and asked him to get the my work done ASAP, then he asked that give me some cash as I have to pay to labors, spuriously I told him that why should I pay you more as I have paid already 2, 45, 000 out of 3, 00, 000 and hardly 40% work has been done from your side than he told me if you’ll not pay I’ll stop your work and he just called back all peoples were working there at my home.

After the incident, I called him many times, but he was keep saying that I’ll come tomorrow but his tomorrow never came for us. I also complaint against him, but again no more benefit there, I don’t know what I should do….

I have many word to say but I would like to end with the word that “Berger Paint is not only a fraud company but also an institution of cheaters people”

I had given painting contract of just 246 sq feet and even after 8 weeks, the job is yet to finish. On verbal complaint, many officers telephoned to enquire the status and after explaining the unfinished job, they assures action being taken and never turns back. I have recorded message of all the executives who have promised to get back to me after investigating and never turned back. The company spents lacs of rupees on advertisement and in reality doesnt even worth contacting them.

This is only for those who is thinking of giving contract to Berger Paints. Like me I have seen many many others have same bad experience. So beware of such bogus advertisement.

Being female i thought where i would go and find local painters its better to g8ve the contract to berger. But my decision was full of regret. The total area of the exterior wall is 2350sqft. At the time to giving thr contract your executive mr. Saurabh kumar assured me that best service will be provided. Before painting surface will be cleaned properly and damaged parts will be repaired. But the promish was just a myth. The painters are stubborn with ill behaviour. They do whatever they wish without caring my words. And i oppose they freak out by saying that they will stop the work. Since i have already paid the advance money so i am force to face all rubbish. Work is still going on at this site. I request you take proper action so that further work conrinues hassel free. I hope company will take my complaint on priority basis

Very sad to inform you sir that the express painting done by your company is pathetic.
Sorry to use the word. Trying to find a better word.
Cannot image a company treating customer in this fashion.
Express painting is just an eyewash.

I 've painted my clinic from Berger express painting because of the hassle free operation...But this is to inform all the consumers that this 'EXPRESS PAINTING is a farse & simple waste of money..

Shortly after registration online I received a call from Burger who explained me the process which will involve 100% dust free machine application with regular supervision from companies representative at site..

When the work started I found its just the same old process..no machine came for sanding, primer and paint application. Only two painter did it single handed and they were so rude and the applicator who was introduced by the company executive came mainly to take money..

Most ordinary work done...it's better to get a labor & get things painted...SAY NO TO EXPRESS PAINTING..
Berger paint suppose to be such an reputed name. I chose it over Asian paints so that my work could go hassle free. Had to stand 10 hrs with the painter so that the work cod be carried out. It's the work of the supervisor which I was doing.
No putty used on the walls.
No wall treatment done. Painter tells me that the wall doesn't require putty treatment. What a farce and irresponsible answer.
When I did painting with Asian paints I was given a schedule which was followed by the painters. Supervisor used to visit everyday.
Here with Berger paints... No schedule was given. No machines used for express painting.
Mr Ashwin &
painter: VINOD KATKAR and painter number: [protected] supervised by AYODHYA PRASAD MISHRA are all hopeless.
I hope this service if continued will definitely spoil the reputation of the company.
Hope some action is taken.
Regards

We had given contract to Berger paints for home painting, they paint colours different which we select after that 4 time i had call company representative Mr. Tushar Goswami ( [protected]-Baroda ) for that, they not came my home .On the final handover date we were shocked to see incorrect use of colours, poor quality painting, cracks also unfilled and primer showing.after that MR. Tushar had came with his boss. Mr. Kapil ([protected] -Baroda), they also not given proper response.
this is cheating form Berger company, because of i had given order to company then also they given order to other contractor.without my knowledge.

I am Rahul Dharmadhikari, resident of Elmwoods, Pimple Saudagar, Pune. I had got my home painting done through Berger Paints Express Painting Division in April 2016. I thought that since Berger Paints is a reputed paints company, the work done by them will be perfect. Concerned Berger Paints executives were Vineet Pandey and Deepak Kumar and contractor was Nagesh.

But within a few months of painting completion, many cracks have appeared in the paint. (some of the cracks in attached photos below). I tried complaining to the above-mentioned people but they are giving lame excuses. Hence posting on this forum. I hope that Berger Paints company will take some action on my complaint, otherwise customers will lose faith in them.

Regards,
Rahul
Mobile: [protected]

Dear Sir,
On 4th Aug, 2016 kollam depot, kerala has informed me to attend the meeting of lift and win 2015-16 at kollam Beach orchid hotel, kollam. I have given my I.D. proof, photo and signed all documents for Rs. 15, 000/-. One Mr. Vishnu tel. No. [protected] of kollam depot is now holding the card with out any reasoner. On 11.8.16 I went to the depot, but he did not give the card. It is a clear case of cheating done by Berger kollam depot. This is a clear case of cheating done by Vishnu on behalf of Berger paints
Kindly check into the matter urgently.
Godwin Joseph
Express painting Contractor

I had painted my two storied building situated at janiguda, near govt.Hospital, koraput in nov.2011 with berger exterior allguard purchased from sri rama traders, koraput, as per the advise of the dealer and with the help of approved painter of the dealer. I was assured of the life of the paint for seven years. But after two years some parts of painting from the top appeared green which subsequently spreaded over a large area. Please depute your rep.Mr.Satya satpathy (Tso) to verify the facts and compensate me for the failure of the company for assuring seven year life of the paint.

P.K.Debnath
Mob.No. [protected]
Date: 01.04.2016

Sir,

We had given contract to berger paints for their home painting solutions. At the time of taking the advance cheque, promises were made and in good faith we made the payment. The agreed time frame was 15 days but there was no sign of handover even after 19 days. We were told that three feedback forms would be provided during the process but neither their representative nor their agent turned up either for supervision or during our visits .On the final handover date we were shocked to see incorrect use of colours, poor quality painting, cracks also unfilled and primer showing up at different places. Your representative contacted his seniors and admitted that the deficiency of service as seen was pointed out by them to the painters who did not care to rectify the same.
The agent even after being contacted did not come to give an explanation nor complete the handover process. . After much discussions with seniors your representative asked me give my comments on the feedback and said that owing to the deficiency of service the payment stands settled.
The agent whom we never interacted with is causing mental agony without the involvement with berger paints with whom we had a contract.
Despite sending multiple calls and mails, the only answer we get repeatedly is we will get back.
please view this matter.
regards,
Roopa Sriram

Hi,


I have given contract to Berger for interior painting of my house (contract price is more than 50K) in the month of December, 2014 and the painting work got completed by the month of February, 2015. At the time of painting there were defective paint products used due to which my walls surface turned to be uneven and despite of lots of follow up and headache the defect was not rectified properly and I was compelled to take hand over of my house.

After that in the month of October, 2015 colors started to fade and also peeling out from wall at multiple potions. Then I raised a complain for this and as per the complain Prabir Chakrabarty visited my house. At his visit he just mentioned in a sheet of paper the level of moisture at the affected walls where the colors are peeling out and where the colors are fading out and after that asked me to sign on that.

After that day for 10 days there was no update rather I rigorously followed up with customer care for 10 times and raised 3 times complain. Then only( after one month hard follow up) I got resolution from customer care that I already had defective walls in my house before painting and when Prabir Chakrabarty first visited my house before painting also suggested that I should apply damp proof treatment which I did not, so he started painting on defective walls.

1> First of all there was no such information conveyed from Prabir to me before the painting that my walls were defective and also in my agreement there is no such line mentioned which is my genuine evidence against faulty statement made by Prabir Chakrabarty.

2> Second, If I am capable of painting worth more than Rs 50K then it does not matter to me to spend more 50K for damp Proof treatment.

3> Third, no resolution provided on my paint getting fade issue which is awful.


4> Fourth, Still I have proof on my walls how Berger has provided me defective products due to which my walls are still uneven.

I am really getting frustrated and harassed after giving contract to Berger. I have my exterior walls painted by Asian Paints but there is not a single problem with it. Now it seems like it is my biggest mistake to give contract to Berger. Based on my horrible experience I have forbidden all my neighbors not to pursue with Berger and they followed the same.

Now I need strong action on my issue and immediate remedy ASAP without fail else I will definitely go to consumer forum and post on every social network(Facebook, twitter ) that how Berger cheat with people with defective products and harass with its service.

Regards
Dipayan Saha
Mob# [protected]
Kolkata - 700056

Respected sir/madam, with consultation with you through customer care/email/representative/master painter i have agreed to paint my roof to protect the roof from any type of damages . I was told that i have to spend 10 litres of premier paints and 66 litres of weather coat & seal to cover 1100 sq.Ft. Area on my roof. One mr. Utpal datta of durgapur. Introduced himself as an employee of berger paints and your master painter gave me the above estimate, but after completion of work it took 16 litres of premier paints and 90(app.) litres of weather coat & seal which was beyond my expectations. I have contacted with mr. Roy of durgapur but got no suitable reply for the same. Presently my question who will bear the extra cost? your dealer/agent at our place is pressing me hard to pay the same which is not possible for me . I am waiting for your reply/action on it within a short span of time otherwise i have to take the matter with the higher/other authority which may affect (?) good will of berger. Expecting your reply, with regards, malay banerjee, puncha distt - purulia 723151 contact no [protected].

Respected Sir, Berger Paints Ltd. This is to bring to your kind notice that Yogesh Goel staying at Flat no-115, Pocket F-25, Sector-7, Rohini, Delhi-110085, painted my home from Berger Paints. The paint on my walls are now getting bubbles and is now cracking up. Request you to please send some expert to look into this & help us. Thanks& Regards, Yogesh Goel [protected]