Berger Paints Complaints & Reviews

I had contract with Berger Express painting, to paint my apartment with it as well as of waterproofing with berger dampstop. But the product didn't work properly I am seeing the dampness entirely in areas where they applied dampstop.

And the contractor didn't complete the work still 1 wall and some part of roof need to paint, it's been more than 1 month they took money and does not respond till now. Very frustrated with contractor and Berger Tirupati executive Somasekhar.

Please take necessary action and complete my work immediately.

Hello Dr Arun Khatavkar residing at Sunder Nagar Kalina Santacruz east Mumbai 400 098 entered in a painting contract of exterior and interior of my house with your Berger representative Mr Ram Bagwe. He introduced us to Mr Vikas Ingle as contractor whose associate was Mr Sashikant Jadhav. The initial payment done the work commenced on 16th November 2020. In one weeks work observation pattern I noticed a tremendous difference in the assurances given and work done. Every day a new worker is on site None of the workers maintained and wore protection gears during this Civil pandemic. At the end of the day the mess is left without cleaning. Last 7 days I am after them to clear the rabit but left at the house entrance. The sub contractor visits the site only once a day and then all is left to the workers with no supervision. I am surprised that no Berger representative visited the site inspite of repeated contacts with the concerned persons . I spoke with Mr Parab to explain the situation who said will get back in 10 minutes but ultimately I had to call him after waiting 24 hours who gave me the Contact of Mr Sagar Chougule and told me to contact him. This is a complete unprofessional approach of the team of Berger paint as a group and I am shocked of their functioning. Hope the concerned authorities look into this and think of the customer satisfaction. Dr Arun Khatavkar

I entered into agreement with Berger Paints via contractor Sougata Paul ( mob--[protected]/[protected]), on 16.11.19 to paint the inside walls of my flat at 10, Sitanath Banerjee lane, Flat no.-102, Block-E, Shibpur, Howrah-711103. The total consideration was Rs.57000.00, including Anti dampener Wall Shield . However, immediately after completion of the work, flaking out of paints from certain areas of wall was noticed. This was brought to the notice of the contractor on 29.11.19. He assured me that it will be taken care of in due course and full payment was made on 29.11.19 itself. However, till date nothing has been done, despite repeated reminders to the contractor.
I feel that i have been a fool to have made full payment, though it was the goodwill of your company that prompted me to do the same. I never thought that I would be duped by the contractor of a reputed company like yours.
I request you to look into the matter and arrange for prompt redressal.

Regards,
Saikat Sengupta

1. After booking a complaint with Berger Paints, we are getting abusive phone calls from Murali (supervisor). He has instructed Vivek (executive) to call us and to mediate in the name of the company. Is it the way Berger handles the complaints of the customer?
2 We are told by Murali that Berger does not raise invoices. And till date we have not received the invoice. But he has collected more than the amount agreed upon. We like to get an official invoice and company receipts for all payments.
3 Murali and Vivek told us that they would come tomorrow to look into problem. Are they scheduled by the company? Please do not send Murali and his team again or his friends to repaint wherever the paint is peeling off and where required.
4. We can not entertain any more payments post complaint.

Hi Team,

I have already addressed this issue, still i don't get resolution yet, if your team needs any clarification you can drop an email @hemanth.[protected]@gmail.com

I had purchased 24 ltrs PU Roofkoat paint on 01/11/2020 & 05/11/2020

As per dealer advise, we had applied two coats of PU Roofkoat in 300sft.

After three days paint started peeling up.

Appriciated if you could respond immediately.

Contact Mobil [protected]/[protected]

I, saikat sengupta, of 10 sitanath banerjee lane, howrah 711103, entered into a contract with berger paints, through paintintig contractor, sougata paul on 16.11.2019, vide painting quotation no.-48062, for painting the inside walls of my flat. The said job was completed on 29.11.19 and full payment was made ( rs..57000 plus rs.1460 for wall shield anti dampener). However, within six months, from certain areas of the newly painted inside walls, paints started to peel out. I informed the contractor repeatedly over phone to resolve the matter but till date no action has been taken.Please arrange to address the problem as early as possible.

My mobile no.--[protected]

Lead ID: LD[protected]
Name : Adv. Yemuna Chandran

I had used Berger Paint products for my house's Interior, Exterior and furniture painting & polishing, to my surprise all the commitments and promises about the product the representative assured me was fallacious .
Within 6 months substantial portions of the painted and polished surface has shown MOLD Growth.

I am attaching few pictures depicting the paint & polish problems.

Even-though the paint work was a disaster, I still want to believe that Berger Paint will fulfil what it says in its motto "paint you imagination"

you can contact me on my email address : [protected]@gmail.com
as I am an NRI currently residing outside India you may also contact my brother Mr. Shiviji ([protected]).

Expecting your earliest intervention

Best Regards

Adv. Yemuna Chandran

I was given an appointment at 3pm for site inspection for waterproofing service. I called the person named partha roy to confirm the time at 2 pm before leaving for the site. At 3.15pm, he called me to say that he will be slightly late, should be able to reach by 3.30pm. I called again at 4 when he didn't reach by then, & was told that he should be able to reach in ½ an hour which extended to 2 hours + but the person never turned up. My client waited for more than an hour and left. I kept calling the person but he didn't answer the phone. Finally when he answered the phone he informed that he will not be able to meet & disconnected. Post that did not take the call anymore.
Such unprofessional attitude and harassment is not tolerable. I am losing business for this callous behaviour. This is base before i start my work of interior decoration of the flat.
I lost precious time during this pandemic situation, traveling & standing the whole afternoon with no consideration. I would like redressal against my complain with a proper explanation. With this kind of client treatment, i am sceptical about referring the brand in future.

I had booked express painting service from berger paints on 1st august 2020 for my new flat. I got a message from berger that my request ld[protected] has been registered and it can be tracked on app which is available only for android users. I use an apple phone and don't have access to this app. After few days i got call from narasimha who came for site inspection. I gave him the color code and asked him to use same color and do a single coat painting as the builder had already given one coat. He said that we have to use bison emulsion as that is the one that has been used and other type of paint cannot be used. Next day he sent me quotation on paper with berger logo.in the quotation, he gave for both bison emulsion as well as easy clean. I confirmed with him if easy clean can be used on the existing paint and he said yes. I said that if that is the case, i am ready to go with easy clean as it is washable. I confirmed the job date for 26th august, 2020 and paid 8000 via google pay linked to his mobile number on 25th august 2020. Because i don't have the app and i had not contacted any other dealers/services, i assumed that narasimha is the person whom berger paints assigned to my job. I was moving in on 28th august 2020. Despite being busy, i had visited the site to check on the painting work. After first room itself, i had called narasimha to inform him that the job being done is not neat and color is also different. I told the painter also to do a neat job. But there was no change in the way the work was done. At around 5.15 pm, narasimha called me and said that i have to go to the site as work is done. I told him that i had left the flat half an hour before and there was a lot more to paint and also that the painting was very shabby. But he insisted that i visit the site. Upon reaching the site, i noticed that none of the corners were fixed with putty which i asked to be done as there was some damage during interiors work. And also painting in the kitchen didn't even start. The painter didn't even have an extra bucket to mix his paint. I told narasimha that he has to come to the site and check the work done as i was not satisfied with it. But the painter continued with his shabby work and narasimha was arguing with me on the phone. I told him that i don't want the painter to continue as he is doing a very bad job. Upon saying this narasimha demanded that i pay the remaining amount which is rupees 6322. I asked him for the bill and he said that nobody gives bill for painting. When i said i won't pay anything more than that was already paid, i was threatened by narasimha that he will complain on me in labor union. After a lot of heated conversation i paid the painter 2100 cash and asked him to leave. Later i have taken someone else's android phone and installed the app to actually check the paint job status. To my surprise, i saw that narasimha is not the person who is assigned for my job. The person actually assigned was maddi naveen. I immediately called him and asked him to visit the site. Upon visiting the site, naveen confirmed that he had sent narasimha. But the painting job is not undertaken by berger paints as i have requested for a single coat. None of this was informed to me at any point of time. Naveen said that he will get the job rectified. He sent another painter after 8 days who was again not from berger paints and set my request status in the app to "lost to competition". Upon asking him, naveen said that he will get the whole job rectified separately and i had to pay the remaining 4222 rupees as i had already paid narasimha 10100 (Google pay + cash). But because the painting is not being done by directly by berger paints, i said i want my money back as i was never informed about any of the terms or conditions or even called by naveen. I had completely lost my trust in the company. If i wanted to get it done from any painter, i would have gotten the entire job done at a much lesser price by purchasing the paint myself and hiring a local painter. I was not happy because i wanted a very neat job for my new home and that is why i approached a professional company like berger directly. I never said that i don't want a bill or don't want to pay gst. And to have everything smooth, i approached berger paints directly. Till date i have not received my money back. And i am having to spend double the amount for lesser quality paint to get the job rectified. Below are my complains: 1. The color used was different than the color requested for. 2. No bill 3. Berger paints executive did not call me until i called him and sent some unskilled person for site inspection 4. The terms and conditions like single coat not handled by company was not informed to me before the job started. 5. Easy clean colors are different than bison emulsion. 6. I have called berger paints helpline twice to raise a complain. But they did not even take my complain officially and i was asked to deal with naveen.

Iam a continous user of berger paint but now iam fully unsatisfied with the berger because it does not have a good covering i actually use 3 coat of paint but still the putty is getting highlighted... iam very much disappointed..

We painted the interior walls of our house using Berger paints last week. We selected Berger paints instead of Nippon paint because of its reputation of good quality and we thought we took the right decision.

However we were disappointed and shocked seeing the results. We could see white patches on the painted walls the very next day the painting was completed. This is really disappointing and we hope the Company will help us to rectify this.

I had painted my house from berger express painting from contracter on last november and my living room paint peeling off.. Painter said that the paint was water proof and now it peeling off ..help me out berger paint.....

Dear sir. Iam sultan pasha having a paints and hardware shop in mulbagal town. Pin.563131 kolar dist. Karnataka.in the name of kissan paints and hardware, sir i have requested for dealership by customer care no several times and i have not recived any respons from tso and manager after that i have colectted the phone number of tso and manager then i requested sevral times to provide me dealership of berger paints. They refused me and telling...

Hi Team,

I have used Berger Silk paint on the interior of my home and there are places where the dark and light colors can be seen and its making a very bad impression of the walls. Its uneven patching has ruined the experience with Berger. We have even raised the concern with Berger but there was no help provided from their side, Berger Executive - Mr. Raju visited the place and just blamed the painter for the issue.
I had a connect with other painters as well, but they clearly mentioned that its an issue with the paint and cannot be resolved without repainting. So I would request the Berger team to compensate for this or provide me with the correct paints to get this rectified asap.

I have paint my home by Berger. But they aren not good in quality. I had paint on feb 24 .2020. But paint are peeled down. I had complaint this with ur Berger more than 45 time their is no response.

My name naresh polkam
What side any other product use asian paint product use please immediately action

After going through your site i have decided to do my newly house paint from berger, with the impression of dealing with professionals with no headache (Add is - d-2/65, ansal api, sultanpur road, lucknow 226001)
The person who visited house was so jnprofessional with no training impart.. It seems you hire daily wage labour and give the job to them.
They while doing there job have broken the tiles of the floor, even my stone workers asked him to put something on floor then do on that they shout at my labours to do there job... Finally that result in one big tile damage.
Who is going to bear the big tile cost and labour cost in that case.
We have appointed berger with some professional ethics and quality. Not for the reason of standard symbol.. I can very well get the labour in the open market to do my job that too in very less cost.
Kindly get things professionally and take care of the cost which was damaged because of you people.
Want a line of confirmation kn both the things
Regards
Manoj upadhyay
[protected]
D-2/65, ansal api, sushant golf city
Lucknow -226001

Sir/Madam,
I, Sri Debasish Bhattacharya, a resident of Amit towers-B, Flat-M, 4th Floor, PO: Kadamtala, Dist: Darjeeling, West Bengal would like to bring your kind urgent notice to the following:
1. I had signed an Agreement with your Company Supervisor for damp proofing, colouring etc for a portion of my flat on 26.09.2019 amounting to Rs. 25, 000/- plus Rs. 885/- as Consultancy charge.
2. Accordingly I had made an advance payment of Rs. 10, 000/- on 26.09.2019 to your Company Supervisor to initiate the process of colouring.
3. On receipt of the cheque, the Supervisor started colouring with his personnel till the November, 2019 end, in view of Durga Puja/Chat Puja festival.
4. After a few months, I saw some bubbles in some areas of wall (photo attached). I promptly then lodged a complaint at your Toll Free No. and they told me that the Company Engineer has been informed and will pay a visit to your Flat for survey and report.
5. The First visit of the Company Engineer verbally admitted this and assured to be taken care of from their part.
6. In the meantime, a nationwide Lockdown started in view of COVID-19.
7. As a result, I could not follow up the matter with your Company.
8. In the month of June, I again contacted at your Toll Free No. to get the status of my complaint.
9. They again told me that a Service Engineer will visit your Flat.
10. Yesterday, a Service Engineer visited my flat and took photograph of the affected spot of the walls of my flat.
11. Now after spending a lot of hard earned money I am in a fix how to come out from this problem.
Sir, I would be highly obliged if you kindly take immediate measures to repair/colour the walls to save me as well as to save the dignity of the India’s one of the biggest Painting Company, like yours.
An early response from your end will be highly appreciated.
Yours faithfully,
Debasish Bhattacharya
Mobile No.[protected]
E-mail: [protected]@gmail.com

Enclo: 1. Agreement 2. Photographs.

I am Abhishek I given complaint on Xpress Painting to customer care with SR[protected] dated 18 Oct 2019.
The complaint was for carck on walls and paint peeling off.
Till date the complaint has not been attended. It has been 5 months now.
Following persons were named by customer care as executive for attending the complaint.
Mr. Sunny Kumar Thakur
Mr. Piyush
Both the persons have always made fool by just saying "It will be done in a day or two".
This is simply a breach of trust between the customer and company as after having paid the amount the company has simply ditched the customer.