Berger Paints Complaints & Reviews

I, saikat sengupta, of 10 sitanath banerjee lane, howrah 711103, entered into a contract with berger paints, through paintintig contractor, sougata paul on 16.11.2019, vide painting quotation no.-48062, for painting the inside walls of my flat. The said job was completed on 29.11.19 and full payment was made ( rs..57000 plus rs.1460 for wall shield anti dampener). However, within six months, from certain areas of the newly painted inside walls, paints started to peel out. I informed the contractor repeatedly over phone to resolve the matter but till date no action has been taken.Please arrange to address the problem as early as possible.

My mobile no.--[protected]

Lead ID: LD[protected]
Name : Adv. Yemuna Chandran

I had used Berger Paint products for my house's Interior, Exterior and furniture painting & polishing, to my surprise all the commitments and promises about the product the representative assured me was fallacious .
Within 6 months substantial portions of the painted and polished surface has shown MOLD Growth.

I am attaching few pictures depicting the paint & polish problems.

Even-though the paint work was a disaster, I still want to believe that Berger Paint will fulfil what it says in its motto "paint you imagination"

you can contact me on my email address : [protected]@gmail.com
as I am an NRI currently residing outside India you may also contact my brother Mr. Shiviji ([protected]).

Expecting your earliest intervention

Best Regards

Adv. Yemuna Chandran

I was given an appointment at 3pm for site inspection for waterproofing service. I called the person named partha roy to confirm the time at 2 pm before leaving for the site. At 3.15pm, he called me to say that he will be slightly late, should be able to reach by 3.30pm. I called again at 4 when he didn't reach by then, & was told that he should be able to reach in ½ an hour which extended to 2 hours + but the person never turned up. My client waited for more than an hour and left. I kept calling the person but he didn't answer the phone. Finally when he answered the phone he informed that he will not be able to meet & disconnected. Post that did not take the call anymore.
Such unprofessional attitude and harassment is not tolerable. I am losing business for this callous behaviour. This is base before i start my work of interior decoration of the flat.
I lost precious time during this pandemic situation, traveling & standing the whole afternoon with no consideration. I would like redressal against my complain with a proper explanation. With this kind of client treatment, i am sceptical about referring the brand in future.

I had booked express painting service from berger paints on 1st august 2020 for my new flat. I got a message from berger that my request ld[protected] has been registered and it can be tracked on app which is available only for android users. I use an apple phone and don't have access to this app. After few days i got call from narasimha who came for site inspection. I gave him the color code and asked him to use same color and do a...

Iam a continous user of berger paint but now iam fully unsatisfied with the berger because it does not have a good covering i actually use 3 coat of paint but still the putty is getting highlighted... iam very much disappointed..

We painted the interior walls of our house using Berger paints last week. We selected Berger paints instead of Nippon paint because of its reputation of good quality and we thought we took the right decision.

However we were disappointed and shocked seeing the results. We could see white patches on the painted walls the very next day the painting was completed. This is really disappointing and we hope the Company will help us to rectify this.

I had painted my house from berger express painting from contracter on last november and my living room paint peeling off.. Painter said that the paint was water proof and now it peeling off ..help me out berger paint.....

Dear sir. Iam sultan pasha having a paints and hardware shop in mulbagal town. Pin.563131 kolar dist. Karnataka.in the name of kissan paints and hardware, sir i have requested for dealership by customer care no several times and i have not recived any respons from tso and manager after that i have colectted the phone number of tso and manager then i requested sevral times to provide me dealership of berger paints. They refused me and telling...

Hi Team,

I have used Berger Silk paint on the interior of my home and there are places where the dark and light colors can be seen and its making a very bad impression of the walls. Its uneven patching has ruined the experience with Berger. We have even raised the concern with Berger but there was no help provided from their side, Berger Executive - Mr. Raju visited the place and just blamed the painter for the issue.
I had a connect with other painters as well, but they clearly mentioned that its an issue with the paint and cannot be resolved without repainting. So I would request the Berger team to compensate for this or provide me with the correct paints to get this rectified asap.

I have paint my home by Berger. But they aren not good in quality. I had paint on feb 24 .2020. But paint are peeled down. I had complaint this with ur Berger more than 45 time their is no response.

My name naresh polkam
What side any other product use asian paint product use please immediately action

After going through your site i have decided to do my newly house paint from berger, with the impression of dealing with professionals with no headache (Add is - d-2/65, ansal api, sultanpur road, lucknow 226001)
The person who visited house was so jnprofessional with no training impart.. It seems you hire daily wage labour and give the job to them.
They while doing there job have broken the tiles of the floor, even my stone workers asked him to put something on floor then do on that they shout at my labours to do there job... Finally that result in one big tile damage.
Who is going to bear the big tile cost and labour cost in that case.
We have appointed berger with some professional ethics and quality. Not for the reason of standard symbol.. I can very well get the labour in the open market to do my job that too in very less cost.
Kindly get things professionally and take care of the cost which was damaged because of you people.
Want a line of confirmation kn both the things
Regards
Manoj upadhyay
[protected]
D-2/65, ansal api, sushant golf city
Lucknow -226001

Sir/Madam,
I, Sri Debasish Bhattacharya, a resident of Amit towers-B, Flat-M, 4th Floor, PO: Kadamtala, Dist: Darjeeling, West Bengal would like to bring your kind urgent notice to the following:
1. I had signed an Agreement with your Company Supervisor for damp proofing, colouring etc for a portion of my flat on 26.09.2019 amounting to Rs. 25, 000/- plus Rs. 885/- as Consultancy charge.
2. Accordingly I had made an advance payment of Rs. 10, 000/- on 26.09.2019 to your Company Supervisor to initiate the process of colouring.
3. On receipt of the cheque, the Supervisor started colouring with his personnel till the November, 2019 end, in view of Durga Puja/Chat Puja festival.
4. After a few months, I saw some bubbles in some areas of wall (photo attached). I promptly then lodged a complaint at your Toll Free No. and they told me that the Company Engineer has been informed and will pay a visit to your Flat for survey and report.
5. The First visit of the Company Engineer verbally admitted this and assured to be taken care of from their part.
6. In the meantime, a nationwide Lockdown started in view of COVID-19.
7. As a result, I could not follow up the matter with your Company.
8. In the month of June, I again contacted at your Toll Free No. to get the status of my complaint.
9. They again told me that a Service Engineer will visit your Flat.
10. Yesterday, a Service Engineer visited my flat and took photograph of the affected spot of the walls of my flat.
11. Now after spending a lot of hard earned money I am in a fix how to come out from this problem.
Sir, I would be highly obliged if you kindly take immediate measures to repair/colour the walls to save me as well as to save the dignity of the India’s one of the biggest Painting Company, like yours.
An early response from your end will be highly appreciated.
Yours faithfully,
Debasish Bhattacharya
Mobile No.[protected]
E-mail: [protected]@gmail.com

Enclo: 1. Agreement 2. Photographs.

I am Abhishek I given complaint on Xpress Painting to customer care with SR[protected] dated 18 Oct 2019.
The complaint was for carck on walls and paint peeling off.
Till date the complaint has not been attended. It has been 5 months now.
Following persons were named by customer care as executive for attending the complaint.
Mr. Sunny Kumar Thakur
Mr. Piyush
Both the persons have always made fool by just saying "It will be done in a day or two".
This is simply a breach of trust between the customer and company as after having paid the amount the company has simply ditched the customer.

Hi this is sumedha here, i have taken up berger paints as my painting partner for my house which is getting renovated from the start. And vivek nadar is the site supervisor who is appointed and harshad satre is the site contractor. The the whole scene is we had taken up berger paints for their new express painting but sadly there was no equipment used nor any machines where used as promised by berger paints express painting. On my several asking for the equipment to be used they brought the equipment to the site and just kept it for me to see if they had brought and on asking why they are not using they replied that either the machine is broken or the finish of machine is not good. Second scene is happening now currently when the shades are being manipulated, so the painters had brought tint drops and some asian paint box’s and they mixed colours and tried to get the colour that was selected by us on berger paint shade card. On saying that the colours are not right and i saw painters mixing tints, the contractor got mum and i called the berger paints supervisor. When he came he said that may be the dealer had manipulated the tints or sent wrong tints. As the colour where way parts like day and night. Then i insisted them that you bring the shade box with the bar code of the shade i selected imprinted on the box he brought the box and the colour selection of which we had ordered was the same in this new printed box. But again after the samples where passed and samples shown on one wall where fixed now when the complete wall is to get painted the shade has changed again. And the wall texture is very rough too. Just the hall is done with putty and primer with good sanding, in all the other 4 bedrooms there was only pop and primer done on the wall or just 1 coat of putty. Where as my wall was already done with pop by my people so the painter had to do just the putty and pop, on my architect friend arrived to see the flat they said that the putty was only done in the hall and they have skipped the procedure in all the other rooms. Hence now the site conditions are very bad and i am unhappy of the response that berger paint supervisor is giving. Need urgent help from berger paints, or else will have to go on a higher level to make sure this breach of trust is not done by any company. Thankyou.
Regards /
Sumedha salian

I have painted the exterior of my home from burger paints with the top class weather coat, dust proof and fade proof paint. I have also done damp proof for my exterior walls. Berger paints gave me warrnty of 7 years on this service. Just after 1 year the whole colour have faded and dust have accumulated on the outer surface which is not even removing if being washed. There has been several damps all over the exterior walls.

We have been trying to reach berger paints from 2 years but they are completely ignoring the complaints and paying no attention to it. Sales executive mr. Sekhar roy is the person who was dealing with us. Have escalated the matter to his superior bde mr. Souradeep but no response being received from his end too.

Berger whether coat and water proof paint i purchased in january 2019 and painted my house. It's so beautiful. But after 3 month paint scratches and no water proofing. Many areas is so scratch and very damaged this paint and bedroom and hall rangoli easy clean. But this place many areas scratches. It's very poor and please to check and please resolve my problem.
Thank you

Berger company representative came to me and checked the building and suggested the painting method
He ask me to do seal-o-primer, damp stop then two layer whether coat all guard
I did everything they suggested
After 6 months one wall got dampness so i inform to the company they came and rectified the work.
Again after 3 month later i got the same problem in the other wall. I informed the complaint to the representative they informed me through the phone we will rectifies the problem with in 15 days. But nearly three month passed i did not get any reply from the company. This is really upset me a lot. I felt this is one kind of cheating. I request you to do the necessary action to settle my problem as soon as possible

As i put a request to send me quotation for the painting service according to that ur call center representative called me and asked visiting chargers for the inspection service. When i told that in online home page there were nothing mentioned regarding the service charges then she told ok sir dnt pay but after few seconds a message came"your lead id ld[protected]?? Has been successfully created. You will shortly receive the name and contact number of customer executive who will attend to you. Please pay rs 250 towards refundable site inspection charges to the executive. - berger paints (Call us on [protected])"... Pls if it so then we dnt required your service...

We are currently trying to get some of our house painted by berger xpress so that it would be quick clean and efficient, however that is not the case, they have spoilt the whole house, not delivered as promised and their quotation seems fake, no company details. Between the sales person - dhananjay shinde and mahendra patil we have been duped and the work is incomplete and not at all as promised. The sales person promised more than he could deliver and the contractor mahendra was a party to this deception. As a result we have an unfinished house and are living in a mess.