Berger Paints — breach of trust and manipulation by the contractor and the berger paint supervisor.

Address:

400614

Hi this is sumedha here, i have taken up berger paints as my painting partner for my house which is getting renovated from the start. And vivek nadar is the site supervisor who is appointed and harshad satre is the site contractor. The the whole scene is we had taken up berger paints for their new express painting but sadly there was no equipment used nor any machines where used as promised by berger paints express painting. On my several asking for the equipment to be used they brought the equipment to the site and just kept it for me to see if they had brought and on asking why they are not using they replied that either the machine is broken or the finish of machine is not good. Second scene is happening now currently when the shades are being manipulated, so the painters had brought tint drops and some asian paint box’s and they mixed colours and tried to get the colour that was selected by us on berger paint shade card. On saying that the colours are not right and i saw painters mixing tints, the contractor got mum and i called the berger paints supervisor. When he came he said that may be the dealer had manipulated the tints or sent wrong tints. As the colour where way parts like day and night. Then i insisted them that you bring the shade box with the bar code of the shade i selected imprinted on the box he brought the box and the colour selection of which we had ordered was the same in this new printed box. But again after the samples where passed and samples shown on one wall where fixed now when the complete wall is to get painted the shade has changed again. And the wall texture is very rough too. Just the hall is done with putty and primer with good sanding, in all the other 4 bedrooms there was only pop and primer done on the wall or just 1 coat of putty. Where as my wall was already done with pop by my people so the painter had to do just the putty and pop, on my architect friend arrived to see the flat they said that the putty was only done in the hall and they have skipped the procedure in all the other rooms. Hence now the site conditions are very bad and i am unhappy of the response that berger paint supervisor is giving. Need urgent help from berger paints, or else will have to go on a higher level to make sure this breach of trust is not done by any company. Thankyou.
Regards /
Sumedha salian