| Address: | Vrindavanam, Periyapalam, Kuzhalmannam, Palakkad -678702 |
19th Sep 2023
Dear Sir
Sub : Painting works done at our Home by Berger
Ref : Lead[protected]
My house is located at Periyapalam, Kuzhalmannam, Palakkad District . During April 2019, we have assigned Ms Berger Paints limited to perform the painting works at our house on the ground that Berger is one of the leading painting Company in India and on expectation of quality of works .
Berger rep. submitted the quote, after visiting our house and check the surfaces where painting to be done. We demanded a quality work since this was the first time painting after construction of house where only putty and primer has been done. Their contractors executed the painting works at our house based on the quotation received on 05th April 2019 under Lead[protected] and the job was completed on 27th May 2019 as per the attached works completion certificate . The entire painting works were warranted against a warranty certificate valid for 5 years as per the attached warranty certificate provided through Berger nominated contractor.
Within 2 years we have noticed that the painting was not done up to our expectation as many of the surfaces were bulging out or bubbling up . We have notified the same to Berger through proper channel as per the customer complaint as attached and one of their representative visited the site and informed that the bulging was due to the moisture issues and this cant be covered under warranty .
Our Argument is that why the authorised representative or nominated contractor of Berger paints didn't expect such a situation in advance and inform the customer about the same before performing the painting works . When initially we have already demanded a quality work and they should have done proper moisture checking wherever the surface required the same. Many of the bubbles or bulges are air pockets also. The worst part is that, each time Burger sent different reps to visit and they don’t
Even bring the basis tools like moisture metres to check the issue. They themselves will blame the moisture or climate of the place and declare the reason.
Considering the unprofessional attitude of Berger paints and its representative and also the mental strain effected us due to the poor quality of paining, we urge the Berger paint authorities to rectify the damages caused to us in a fair manner as it is high time to repaint our house .
Expecting a favourable response at the earliest
Kannan Purayamkumarath
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