Berger Paints Complaints & Reviews

This is regarding Lead Id no.LD[protected]
The finishing was done in a terrible hurry and no proper clean up was done. As result we paid extra for external help to clean paint stain and do finishing touches wherever required. Also the contractor, Mr Prashant Jadhav did not supervise the work at all and we have to oversee all small details. It was a very exhausting experience with Berger paints. I will definitely not recommend Berger to anyone else!

Painting work for my house was assigned by Berger Paints on 27/01/2021 with GKM Traders, Tiruvannamalai. Works on interior, exterior of the building and compound wall [inside & outside], with a warranty of five years, seven years and three years, against peeling, fading, crack, etc., and was completed by 15/03/2021. Now the painting had faded fully on the compound wall, exterior and peelings in some parts of the interior. The contractor assigned by Berger Paints was approached about this from July 2022, but for reasons known only to him, adapting to delaying tactics. When trying to contact, he is not answering my calls. Hence, this complaint about the dereliction of service.

Dear Sir,
This has reference above Lead ID and painting of My house in the month of May 2022, This has been observed that there is deformation of painting in wall of one of the room. There was a n inspection of Berger team Before painting and waterproofing was done and we were assured of intact painting.
Painting was assigned to the lead painter Mr. Khayali Ram Morya ( No [protected] ) and the job was Supervised by Mr. Dinesh Kumar Singh ( NO [protected] ). I have informed the problem to Mr. Dinesh Kumar Singh on 19th April 2023 and he has visited the house. He has informed that there is nothing can be done from Berger side. I am surprised to see such response from a reputed company Like Berger.
I would like to inform that i have retired from active services from reputed multinational as General Manager Quality control and needs solution for my problem. Kindly note that if my problem is not resolved, i will have no option but to lodge my complaint to customer grievence cell.

I had taken home painting service from burger express painting. Contractor do not follow procedure told by Company representative. Many wall cracks are open within week after they finish painting. He do not sand walls properly, do not fill wall putty even one coat. Wall cracks are not filled properly.
Some was are directly colour without sanding. They do not cover, mask many areas, furniture, electric boards, flooring and do not clean after painting .

I had an agreement with Berger Paint to Paint my 2BHK house in Pune with (2+1+2) ie 2 Coat of Putty, Primer and 2 coat of paint .

But within the month can see the crack are developing and its getting bigger day by day. When reached out to Berger and vendor(who did the painting work) asking for labor and material charges for repair.

I think the cracks are developed because of the unskilled work who don't know the work or the product quality. As those cracks are new one and never had the cracks on same place earlier.

I had call the complaint 2 month ago but I had call many time to come check the issue after they coming they told me they will bring manager again called for weeks again they came told me they will bring painter to sample check now 2 weeks passed no one picking up the phone or coming to solve this issue. This happened to me 2021 and they don’t even solve issue until now. I stopped buying from Berger because they have poor customer service and fraud warranty.

Berger Express Painting contract was given to be hassle free. Now after paying 60% of the amount, the labour is not coming, or coming once in 2 days. Work is lagging greatly. The supervisor is not picking the phone, he is just nit helping and harassing a lot. We are 2 ladies and he is just not cooperating. He is not providing details of the Indore head pr MP head. Just not ready to complete the work.

The paint used for my front door and garage door has come out all blotchy not an even colour and although very glossy does not look good

Hello sir,
One of the customer of the Berger paint I am not satisfied with your product Berger easy cleaner. When I purchase this product from our city it will gives a loss. Easy cleaner mix with a colour but it shows two shades not mix very well.using with roller it shows the mixing Colour but using with brush showing a white shade due to this our contract will be cancelled so you can solve our problem. Please corporate with us. Faced many problems so kindly request you to solve this immediately.

One month after painting, crack appeared and your service guy is not picking up the phone and not replying.Your service is very poor, This is very annoying.

Dear Sir/Madam

I have engaged the services of Berger Express and as per the explanation given only two Coates of paints are recommended by the Berger Co.

But the person deputed to carry out paint at our house is stating that he may have to give three or four Coates to get the required quality and shade of the paint.

Now kindly clarify who has to bear the cost, if any, of extra Coates ????

Early response is highly appreciated.

Regards

DINESH MASLI

LEAD : LD[protected]HARDWARI LAL-[protected]
there is shows damages on the wall, making paapdi on it. with in one month completion work

Dear sir this to inform that i am using berger wall puty for my site however I have got lots of complain while using the same lot of sand and thread coming out while bags opened and while applying the same in the wall we got lots of sand particles is attached same has been shown to tezpur teritory sales officer and he had done the demo with the help of company painter and accepted the problem. however no assurance has been given to us. I am having the video evidence for the same I have already used 20 bags which we had same problem. kindly do the needful.

We have done water proofing four months back & its started leaking which is having 10 year warrenty

My reference no is 224744 dtd[protected]. We have got the roof completely water proof done. With in 5 months, leaked & done water proofing again. No use. I have lot of problems. My master bed is under water. Lot of nuisance. I called the person. No response. Kindly address at the earliest. My mail id thomas.[protected]@gmail.com. Ph [protected]

Dear Berger Team,

I am writing regarding the delay and unsatisfactory painting work at No 53, Ragavendra Nagar, IOB Colony, Vadavalli, Coimbatore 641041 and bring to your attention the following issues:

Miscommunication and Lack of Work
Work pace is no longer acceptable nor tolerable
Not completing the work within the timeline
This poor performance has resulted in creating many other problems on the project
Painting work is not completed even though payment was settled fully

I have tried to contact your business team and speak with the relevant person, but have had no luck so far.

Please contact me on [protected] to discuss the issues. If you haven’t contacted me within two days I will be contacting Consumer and Business Services to lodge a complaint.

Sincerely,

Madhankumar B.

I got a job done for waterproofing and Painting by berger expert painting.Now I am facing issues with painting job that was done on 21 september 2021 with Job Id: LD[protected] from the executive Nikhilesh Sharma. I tried reaching him multiple times and whatsapp him but no one is coming to check the site.Before the painting job he said that it is under warranty but now no one coming.
Can you please escalate this matter and solve the issue.

I am complain many time customer care number not resolved. My house paint didcut the paint. So pls help

I had got roof water proofing done at the roof of my top floor flat at 1314 Block 4 Express Garden 6 Vaibhavkhand Indirapuram Ghaziabad UttarPradesh 201014, on March 2022 from Berger Paints. Their below mentioned representative had got the work done

Mr Navdeep (Berger representative) - Mobile no. [protected]
Mr Sahil (Contractor) - Mobile no. [protected]

The roof is still leaking. Please see an attached picture of the ceiling after rain event for the last few days. I tried to contact the persons and they have stopped responding to my calls. This is not expected from the representative of an esteemed company like Berger. After the work was performed on March they had promised that there would not be any leakage issues for at least 8 years and it has started leaking after the first rain event in less than 6 months.

I have paid Rs 50000 for the work, payment was made to the Berger applicator's account, receipts are attached. I had raised a complain on 25.09.2022 through the Berger Consumer Care number and a Complain is registered, complain no. SR[protected], but no one from Berger paints contacted me. I want Berger to rectify/repair the works immediately.

I had taken easy clean painting service for my 2 BHK flat. Earlier it was promised by the contractor named babu reddy that he will finish the painting in 3 days. since day one he was continuously troubling us saying he will not paint the ceiling, he will paint bathroom with ordinary paint. Painter has to wait at the site for him to provide paint without any work since he dint buy paint for balcony and bathroom. 3rd he started telling he could not buy paint due to festival and now he can not finish it by agreed timeline. 4rth day he started blaming painter that they are not finishing work. I had selected peach color for master room but he bought some dark color as shown in the image. i asked them to make it light color as shown in the cataligue for that they charged me 700 rupees extra. painter dint cover kitchen, curtain rods many things and all those have got paint on it. Painter dint even clean the areas where they have spoiled with paint. geyser, exhauter, tiles everything has paint marks. lastly, I asked contractor to buy dark color for POP ceiling but he started shouting on me saying he cant buy paint and he can not paint ceiling and asked to deduct money from the quotation. painter painted some random color to ceiling without any proper finishing which looks very dirty in the hall. quotation amount was 28000 but finally I ended up paying 31000. I am a working mother of twins and contractor dint even bother to come and check if painting is done properly. Each day Inhad to check each painted corner and ask painter to fix the bubbles. Hands off to berger will never ever recommend berger service to anyone. Hope Berger paint will take proper action against the contractor so that it will not happen with the other customer