Bescom — extra electricity bill

Address:	560078
Website:	www.bescom.com

I am living in a rented house in jp nagar 7th phase. My electricity bill came as rs.3433 where my consumption charge is only rs.502.16. They have added rs.2931.00 as credits & adjustment. Without explaining anything to my owner they gave the bill. Without giving any reason they simply added extra charge in bill. I lodged a complaint in bescom portal. I tried calling customer service which is termed as 24 x 7 but it isn't reachable. I am in a situation where i can't go to the consent place to enquire. Requesting your help. Even i couldnt find any proper details in google or bescom website also. Requesting with utmost humbleness to look into this and remove the extra charge or give a proper explanation for that charge. As a rented people i am not supposed to pay this charge if my owner needs to pay that. My owner is not understanding this and asking me to enquire and pay this amount.