| Website: | www.crompton.co.in |
I purchased a Silent Pro remote fan long back. Couple of days back it stopped working and I raised a complaint with Crompton support chat. I gave full address and phone and all details as requested. I got an SMS as follows.
Your Service Request No:[protected]/01 will be attended by LALITHA ELECTRONICS, Contact No.[protected] -Crompton
Up to This it is happy story.
After 2 days some one called me and said I am from Crompton. I felt happy and requested to come to home. He asked me about address. I said I gave my address in the service request. He said we don’t have all details and we will get only your name and number. This is a Suspecious call.
Then I checked his number in true caller and his name was mention as pawan kalyan. I got doubt and asked his name. He said my name is Teja.
I asked him why you mentioned your name as “pawan kalyan” he said that is my brother name. I got fully doubt about this candidate.
I called Lalitha electronics guy and asked “did you sent any guy name Teja” he said yes, ok in that case could you please send him with all details include my address. Also send him with a Crompton ID. He said no ID will be there with rude and shouting voice.
This how Crompton handle their customers.
I purchased 4 Crompton silent pro fans because of the brand quality. Crompton does not have customer friendly environment and really use less support team.
I wanted to raise this complaint to check their support team should provide with a trust worthy channel with proper ID card visit to customer site. Was this information helpful? | 
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