Best Deal Tv — Recived a product without order placement

Address:	Ambala, Haryana, 133001
Website:	www.bestdealtv.in

I have order the power saving 16pc Led bulb combo of rs1198. After 2days of ordered product received one more same product which i doesn't order .The courier from Gati and courier man says u have to receive the product because your name and address is properly mentioned on it and you can also refund the product by simple a phone call .

But after contacting to the Best Deal Tv coustmer care they said that they donot refund for the product and i asked them to give me the details of second order i.e from which mobile no i placed order, name of the executive who placed my order etc but they don't have any information.
First order no.1182341
2nd order 1184162(which i not orderd)