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B.E.S.T. Undertaking Complaints & Reviews

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Updated: Apr 9, 2024

Complaints 1338

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1076

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B.E.S.T. Undertaking reviews & complaints page 31

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Address: Kolkata, West Bengal, 711106

Good evening respected sir/madam

Sir it has been years since this has been happening on the roads of sacred bengal, on the roads of a place where people have loved to share and prosper!! Sir nearly every bus that runs from howrah to sealdah or vice versa charges a fare for the luggage with the passenger on their own which i totally understand is not a problem but they do so with us without the issuance of any ticket as a whole... For eg-if i travel from howrah to sealdah with a luggage (I guess people should have understood that anyone is not visiting a station for fun) than the fare for one person is rs 9 including the luggage amount which sometimes becomes 30 or 50 (Depending on the discrertion of the experience of the conductors) and finally they would give us no ticket as a proof of our travel!!! Its not a big deal for us but i find this to be a fraud with the government who gets nothing out of this whole 30 rupees that a passenger has paid!! It gives me a feeling of immense shame to say this but people are cheating the system... Sir it would be convenient for us if a proper guideline could be laid for this (I. E-1 bag/approx 15 kg should amount to a currency fixed by the government itself) and bus conductors should also issue a ticket for the same!!! Sir this small change would make the travel facilities more acceptable to public on the streets of the bengal and would bring in more faith and trust of the people for the people we have as our leaders!!!
Highly obliged to the one who is reading this!!!
Awaiting for a change... Ma... Mati... Manush!!

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: Mahindra Heights CHS, Baburao Nakashe Marg Tardeo Rd. Near A.C.Market, Mumbai City, Maharashtra, 400034

Overhead cables are running across our society. They originate from bombay market at tardeord near a. C. Market. These cables have come so low that they are obstructing movement of water tankers and large vehicles in our compound. They are very unsafe and may cause serious accident. We had complained last year and this year to the bmc and they have advised us to inform you. Request you to kindly remove this cable from overhead of our society.

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Address: Wadala west, Mumbai City, Maharashtra, 400021

Respected sir,
Today i am standing at dadar bus stop 63 from 8:48pm and now 9:39 pm writing this message, to check why such delay bus coming.

Similarly same in the morning, bus doesn't come on frequency time, this is only one bus 63 number connect to dadar, till that location stop is a enough.

Traveling time in bus is not more than 20mins with traffic and signal including but need to wait for this bus 63 40-50mins. Very great ðŸ‘.

We are living in a urban city, such cases heard in rural areas travelling.

Best wishes
Best things should happen i think with complaint submitting.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: MArkandeya CHS, 60 Feet Road, Matunga LAbour Camp, Mumbai 400019, 400019

Our meter number m 181918, consumer number[protected]*0
Situated at markandeya chs 60 feet road, matunga labour camp
Whereas our normal / average consumption per month from 131 to 226 unit, suddenly for february consumption reading is shoot up as 31992 unit. Subsequently bill amount also shoot up from 3000 to 283412 which is unbeleivable. Hence please look into this as urgent basis and revised the bill for actual reading.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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S

Sagar Kubadia

Mar 28, 2019

Power supply. not come

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Address: Room No.28,Fathimabai chawl, Peela Bunglow,Dharavi, Mumbai City, Maharashtra, 400017

Sir, our electricity bill had been overcharged for the month of february as we are in out of mumbai.

Only night my neighbour use to sleep.

Name : balasubramaniyam
Consumer no.[protected]*8
Meter no. 1213384
Ward : g north
Address: room no. 28, fathimabai chawl, u m thevar, peela bunglow, dharavi mumbai-400017

Hence request you to please check and send revised bill for the same.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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P

Phiroze Dessai

Mar 27, 2019

Consuner no[protected].
as i do not know marathi please send bills in english

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Address: 400078

Dear sir,

In our tulshetpada bhandup west area only one mini bus that always late by 20 to 30 minutes and due to this school and college students and most office going people suffer. We raise so many request in last one year but till date same situation. We told them increase one bus towards nahur railways station that also rejected. Till date no improvement in bus frequency. That's late coming buses benefited to autorikshaw.

So kindly raise this issue help us timely come buses

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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C

Chandrakiran Patkar

from Mumbai, Maharashtra

Mar 18, 2019

Please find below mails for providing 607 mini bus services on time

C

Chandrakiran Patkar

from Mumbai, Maharashtra

Mar 18, 2019

If you have doubt send your officer for 5 days to inspection of mini bus 607 area without informing 607 drivers and you see that bus not on time in morning and evening time also.

C

Chandrakiran Patkar

from Mumbai, Maharashtra

Oct 16, 2019

Till Date Best Service not improved same crowded bus in morning and evening so many reasons like traffic jam, bus is not there, already bus is leave from station people waiting at tulshetpada more than 30 to 40 minutes for bus. I suggest tulshetpada to Nahur bus they rejected but what about this one bus service?????

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Address: 2-27,Rishikesh Bhuvan,Aai Mai Merwanji St,Parel, Mumbai City, Maharashtra, 400012

My consumer no is[protected], i am getting inexorbant billing, last month i had got bill of rs.950/- & current month it is rs.790/-, the meter reading as per your bill is 0, the representative appointed by you for meter reading must not have taken the worry of meter reading and given a fictituos figure. My room is locked for last 7 month's, in the month of nov & dec i had 0 reading i had recd minimum bill amount, before this i had given a complaint to your office in personal 0n 10th sept'2018, inward no. Was 1185365. Kindlyt do the needful

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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S

sunilchheda1972

Mar 20, 2019

Suresh gupta is making Dosa in santpal street in dadar east Mumbai 400014
He use powar of one flate

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Address: Mumbai City, Maharashtra

Dear sir/madam,

You know well there is a single bus that runs to and fro from dadar plaza to bhakti park, wadala.

Now frequency of this bus as shows in internet is every 10-15 mins. Which means government has issued this bus for us public in every 15 mins.

You can check with any passenger standing af the plaza bus stand (Starting point), we have to wait for at least 40-45 mins everyday for the bus to come at around 6.00 pm. When we ask the blue uniformed officer standing right next to us at the plaza stop, he just tells us nothing can be done and we have no other option but to wait.

When we ask the conductor (When the bus comes after 45 mins) he tells us he is not obliged to give any answers to public and we need to speak to higher authorities.
They get rude while replying because they have no answer to give to our questions about bus being delayed everyday when govt has issued busses every 10-15 mins.
Please understand public can neither change the location of their houses, nor can change the bus in this route (Because there aren't any other than just 59 number bus).
Next time, i would be careful of not only recording the conversation had with the conductors and blue uniformed officer standing at dadar plaza bus stop, but will also try to make it viral in social media for the maximum public to know about it. Will attach the video on my next complaint here too as a proof.

On saturdays we have many a times, waited for even 1.5 hours for a single bus to come.

Please look into the matter at the earliest.

Thanks
A helpless best passenger

Apr 12, 2019

Complaint marked as Resolved

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

B.E.S.T. Undertaking Customer Care's response Respected sir
This is with reference to your email 24/02/2019 addressed to regarding irregular services of route number 59 during Evening period. While scrutinized the records for last 5 days, i.e from 21/02/2019 to 25/02/2019 it has been noticed that due to shortage of staff, some buses were detained during evening hrs. All other buses of this route were running “In Time”.
Simultaneously, we have given proper instructions to the supervisory staff and line officers to monitor the operation of route 59.
Inconvenience caused to you highly regretted,

Regards
DM(ANIK)

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H

harshal wanaskar

from Mumbai, Maharashtra

Feb 27, 2019

Our electricity meter box is tampered. Red light is blinking on that. Because of which we are getting more than consumed electricity. Kindly come and check the electricity meter box for any fault as soon as possible. We tried to register complaint but in vain.

B

Bhomin Maghani

from Mumbai, Maharashtra

Mar 14, 2019

Myself kantilal maghani ac no-[protected]has made a payment of rs1280 via net banking has not yet received any receipt regarding payment acknowledgment.

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Address: ROOM NO. 2, TYPE 5 BLD, ESIS HOSPITAL QUARTERS, GANPAT JADHAV MARG, WORLI, MUMBAI., Mumbai City, Maharashtra, 400018

B. E. S. T. Undertaking — electricity meter tampered

Electricity meter was tampered. Past 3/4 months bill was faulted and increased meter reading was counted.
Kindly come and repair the electricity meter box down our apartment.
Name-minal vivek jadhav address-e. S. I. S hospital quartes type 3 first floor room no 7 worli 18 phone no [protected]

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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M

manali lingayat

Mar 5, 2019

There is always an issue with best bus pass machine. Most of the time, either server is down or slow. Maximum time, people come twice to renew bus pass. Please take actions.

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Address: Mumbai City, Maharashtra, 400055

I m a resident of santacruz n travel from goregaon to santacruz by bus no 448 everyday... Today ie; 22/02/2019 friday, around 1 pm, i gave the conductor a rs. 100 note and rs. 5 change for buying ticket, the conductor did not had change so he said will return 80 rs after sometime which he failed to do so. As i was in a hurry so couldn’t wait for change, kindly let me know how can i get my change back now. I have also attached the tickets with this msg

May 7, 2019

Complaint marked as Resolved

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2019

B.E.S.T. Undertaking Customer Care's response Respected Madam,

With reference to the above complaint we are requesting to sent your contact number or Email id. for further process.

Regards,

(K.W.Bhalerao)
Senior Traffic Officer
Pratikshanagar Depot

Verified Support

Apr 03, 2019

B.E.S.T. Undertaking Customer Care's response Respected Madam,

With reference to the above complaint we are again requesting to you that to send your contact number or Email id. for further action. Also you may share your details on email i.e. [protected]@bestundertaking.com.
awaiting your response, please.

Regards,

(R.M. Madavi)
Depot Manager
Pratikshanagar Depot

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Address: Kurla west, Mumbai City, Maharashtra, 400072

Dear all

Request you to kindly visit kurla west railway station bus stand & chek the management and bus frequency.
Many buses is only stand in bus stand but staff not have any hurry to move this buses. Also check frequency of 309 & 349 bus. No timing for bus. Request to increase feequency
This buses are not available in even 1 hr
Request to chek.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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A

ajaydharne

from Mumbai, Maharashtra

Mar 14, 2019

Unable to make online payments for the last one month ..I am getting error

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Address: Mumbai City, Maharashtra, 400018

I am standing at bhoiwada bus stop from 8.50pm dated 18.02.2.18 going towards worli. Bus no mh-01 ap -0704.
Came late around 45 mins. While 7 nos of 168 bus went from opposite side towards wadala depot. It would have been understood if the same thing would happen from worli. But if the buses are going towards wadala depot and have a hardly 10 mins distance between wadala depot and bhoiwada bus stop. I strongly believe the sluggish and unexpected behavior of best undertaking causing inconvenience to public which should be stopped. Why should public suffer standing for more than 45 mins of the bus stop.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400071

Dear best bus,

Good morning and good day.

I have grievance and compliant against your driver badge no 009606 bus no mh-01 — la-5205.

Due to rough driving and negligence of rules above badge no driver hit my car no mh-03-cp8698 in sion area yesterday.

Please kindly help me out for repair of my car hit by best bus and pay repairing charges.

Attached bus and driver picture with my hit car.

Best regards.
Mazhar.
[protected].

Feb 17, 2019

Complaint marked as Resolved

Please reply

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

Feb 17, 2019

Updated by Mazhar nanpara consumer complaints logo
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Cars, Parts & VehiclesB.E.S.T. Undertaking hit celerio h2 car
B.e.s.t. Undertaking — hit celerio h2 car

1 Review
Mazhar nanpara on Feb 17, 2019
Mark as Resolved

Dear Best Bus,

Good morning and good day.

I have grievance and compliant against your driver badge no 009606 BUS NO MH-01--LA-5205.

Due to rough driving and negligence of rules above badge no driver hit my car no MH-03-CP8698 in SION area yesterday.

Please kindly help me out for repair of my car hit by Best bus and pay repairing charges.

Attached bus and driver picture with my hit car.

Best regards.
Mazhar.
[protected].

hit celerio h2 car
hit celerio h2 car
hit celerio h2 car

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website www.bestundertaking.com
location Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001
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Cars, Parts & VehiclesB.E.S.T. Undertaking hit celerio h2 car
[Resolved] B. E. S. T. Undertaking — hit celerio h2 car

1 Review
Mazhar nanpara on Feb 17, 2019

Dear Best Bus,

Good morning and good day.

I have grievance and compliant against your driver badge no 009606 BUS NO MH-01--LA-5205.

Due to rough driving and negligence of rules above badge no driver hit my car no MH-03-CP8698 in SION area yesterday.

Please kindly help me out for repair of my car hit by Best bus and pay repairing charges.

Attached bus and driver picture with my hit car.

Best regards.
Mazhar.
[protected].

hit celerio h2 car
hit celerio h2 car
hit celerio h2 car

Complaint marked as Resolved
Feb 17, 2019
Please reply
Updated by Mazhar nanpara, Feb 17, 2019

consumer complaints logo
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Cars, Parts & VehiclesB.E.S.T. Undertaking hit celerio h2 car
B.e.s.t. Undertaking — hit celerio h2 car

1 Review
Mazhar nanpara on Feb 17, 2019
Mark as Resolved

Dear Best Bus,

Good morning and good day.

I have grievance and compliant against your driver badge no 009606 BUS NO MH-01--LA-5205.

Due to rough driving and negligence of rules above badge no driver hit my car no MH-03-CP8698 in SION area yesterday.

Please kindly help me out for repair of my car hit by Best bus and pay repairing charges.

Attached bus and driver picture with my hit car.

Best regards.
Mazhar.
[protected]

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Address: Mumbai City, Maharashtra, 400019

Street light non functioning in front of our society name is r. P. Nagar shri markandeya chs, 60 feet road, opp chotta sion hospital
We registered our complaint over phone on 14th february 2019 bearing a complaint number 140238 for pole number b-60 and c-60.
Request to please resolve this issue at earliest because in the night we are facing several inconvenience due to insufficient visible in our foot path.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 430019

Electricity meter was tampered. Red light was glowing. Past 3/4 months bill was faulted and increased meter reading was counted than the orginal reading.
Kindly come and repair the electricity meter box down our apartment.
Name-dinesh hariram junjunwala
Acct no[protected]
The bill was supposed to be 3000 but it was doubled and came 7600 for jan month.
We are quite irritated with this tampered meter and unable to register the complaint. We kindly request the authorities to do the needful.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Best bus no 59 & 60 depart from kurla station to veer kotwal udyan & m. P. Chowk (Mazgaon). But buses not in time from kurla station, dont have any bus from kurla station 40 minutes standing their for bus no any bus their,
Dont have any buses their then why time is given in best timetable for buses,
How many time complaint for the similar problem. Their is more people travel from this route. It is your duty to give services to common people but public ready to use best bus service but you not give sufficient service to them please as soon as solve the problem.
Mimimun after 10 to 15 minutes one bus on time in both number

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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S

Sheffin

from Mumbai, Maharashtra

Feb 19, 2019

The Bus no 226 is not available in an hour gap also so the buses in the particular Routes should be increased and in the mornings these bus has a lot of crowd and the bus becomes full in this case u should increased.

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Address: Mumbai City, Maharashtra

There is only one bus which comes goes to mulund from kanjur east that is bus number 453. They say the frequency of this bus is in half and hour. But recently, almost everyday i have to wait for one an hour.
The bus used to come by 9.15, people going for a job come by 9 and the bus comes at 9.45 or worst 10 ; we office people have to reach at office by 10 and every late mark affects our salary.
We would've preferred local train but again the destination is not close to the station and it costs a lot everyday so we prefer bus.
So i would request the concerned people to look into this matter and follow the actual frequency of the bus from kanjur east.
Thankyou.

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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S

Sumeet Aswani

from Mumbai, Maharashtra

Feb 12, 2019

Hello Sir;
Agst our electricity bill [protected] 1650/- was to be paid but error while paying for wrong acct number 77450/- ([protected]) pls arrange to refund entire 77450/- agst our excess [protected]@call me [protected] pls help me in getting refund

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Address: Mumbai City, Maharashtra

Excess billing for. Consumer number:[protected]*
Consumer no:[protected]*
To,
B. E. S. T office
Colaba.
Mumbai.
Date: 08.02.2019

Subject: excess billing for. Consumer number:[protected]*

Dear sir,

I am shop owner at khetwadi. My consumer number is as above. My electricity bill for the month of september 2018 is very very high compared to earlier bills. My average bill is rs.3000/- 5000 per month, my previous month (August) bill was amount of 2958 the usage has not changed; no new appliances have been added.

You are requested to kindly look in to the matter at the earliest.

Your early action in the matter will be highly appreciated.

Regards,

Mirza a h gohar
[protected]

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Address: Mumbai City, Maharashtra, 400014

Hi my consumer no is[protected]. I have a electri connection with best undertaking mumbai.

For the last two months we have been getting very inflated biils for our electric connection

Our average bill is around 1000/- but in nove/dec period it has come as 6800/- which is highly infalted

The bill number is [protected]
And bill month is : jan-2019

Pls look into this urgently

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400703

I waiting from 6.10pm from vashi station bus stop till upto 7.22pm no bus here please arrange frequency of 15 minutes so public not decide to go another transport please solve this issue as early as possible always delay in various public transport but this type of service is unpredictable always think about those peoples who are travelling from best bus there are many buses of nmmt transport but at least one bus not coming right now

B.E.S.T. Undertaking customer support has been notified about the posted complaint.

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I

irf444

from Mumbai, Maharashtra

Feb 12, 2019

Hello sir,
i mr, irfan resides 202 bawla dispensary bldg 2nd floor rm 10 mumbai-9
having a problem in our street light below my bldg, street light near,
dr. Zubair clinic j.B sha marg corner near kambekar street
street light number : kbs 12/1
pls do the needful asap

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