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Updated: Apr 9, 2024
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B.E.S.T. Undertaking reviews & complaints page 31

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S
somya jauhari
from Lonavla, Maharashtra
Feb 24, 2019
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Address: Mumbai City, Maharashtra

Dear sir/madam,

You know well there is a single bus that runs to and fro from dadar plaza to bhakti park, wadala.

Now frequency of this bus as shows in internet is every 10-15 mins. Which means government has issued this bus for us public in every 15 mins.

You can check with any passenger standing af the plaza bus stand (Starting point), we have to wait for at least 40-45 mins everyday for the bus to come at around 6.00 pm. When we ask the blue uniformed officer standing right next to us at the plaza stop, he just tells us nothing can be done and we have no other option but to wait.

When we ask the conductor (When the bus comes after 45 mins) he tells us he is not obliged to give any answers to public and we need to speak to higher authorities.
They get rude while replying because they have no answer to give to our questions about bus being delayed everyday when govt has issued busses every 10-15 mins.
Please understand public can neither change the location of their houses, nor can change the bus in this route (Because there aren't any other than just 59 number bus).
Next time, i would be careful of not only recording the conversation had with the conductors and blue uniformed officer standing at dadar plaza bus stop, but will also try to make it viral in social media for the maximum public to know about it. Will attach the video on my next complaint here too as a proof.

On saturdays we have many a times, waited for even 1.5 hours for a single bus to come.

Please look into the matter at the earliest.

Thanks
A helpless best passenger
Apr 12, 2019
Complaint marked as Resolved 
B.E.S.T. Undertaking customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
B.E.S.T. Undertaking Customer Care's response Respected sir
This is with reference to your email 24/02/2019 addressed to regarding irregular services of route number 59 during Evening period. While scrutinized the records for last 5 days, i.e from 21/02/2019 to 25/02/2019 it has been noticed that due to shortage of staff, some buses were detained during evening hrs. All other buses of this route were running “In Time”.
Simultaneously, we have given proper instructions to the supervisory staff and line officers to monitor the operation of route 59.
Inconvenience caused to you highly regretted,

Regards
DM(ANIK)
View replies
Our electricity meter box is tampered. Red light is blinking on that. Because of which we are getting more than consumed electricity. Kindly come and check the electricity meter box for any fault as soon as possible. We tried to register complaint but in vain.
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Myself kantilal maghani ac no-[protected]has made a payment of rs1280 via net banking has not yet received any receipt regarding payment acknowledgment.
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    M
    Minal Patil
    from Mumbai, Maharashtra
    Feb 23, 2019
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    Address: ROOM NO. 2, TYPE 5 BLD, ESIS HOSPITAL QUARTERS, GANPAT JADHAV MARG, WORLI, MUMBAI., Mumbai City, Maharashtra, 400018

    B. E. S. T. Undertaking — electricity meter tampered

    Electricity meter was tampered. Past 3/4 months bill was faulted and increased meter reading was counted.
    Kindly come and repair the electricity meter box down our apartment.
    Name-minal vivek jadhav address-e. S. I. S hospital quartes type 3 first floor room no 7 worli 18 phone no [protected]
    B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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    There is always an issue with best bus pass machine. Most of the time, either server is down or slow. Maximum time, people come twice to renew bus pass. Please take actions.
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      H
      Harshali Rojat
      from Mumbai, Maharashtra
      Feb 22, 2019
      Resolved
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      Address: Mumbai City, Maharashtra, 400055

      I m a resident of santacruz n travel from goregaon to santacruz by bus no 448 everyday... Today ie; 22/02/2019 friday, around 1 pm, i gave the conductor a rs. 100 note and rs. 5 change for buying ticket, the conductor did not had change so he said will return 80 rs after sometime which he failed to do so. As i was in a hurry so couldn’t wait for change, kindly let me know how can i get my change back now. I have also attached the tickets with this msg
      +1 photos
      May 7, 2019
      Complaint marked as Resolved 
      B.E.S.T. Undertaking customer support has been notified about the posted complaint.
      Verified Support
      Mar 19, 2019
      B.E.S.T. Undertaking Customer Care's response       Respected Madam,

      With reference to the above complaint we are requesting to sent your contact number or Email id. for further process.

      Regards,

      (K.W.Bhalerao)
      Senior Traffic Officer
      Pratikshanagar Depot
      Verified Support
      Apr 03, 2019
      B.E.S.T. Undertaking Customer Care's response       Respected Madam,

      With reference to the above complaint we are again requesting to you that to send your contact number or Email id. for further action. Also you may share your details on email i.e. [protected]@bestundertaking.com.
      awaiting your response, please.

      Regards,

      (R.M. Madavi)
      Depot Manager
      Pratikshanagar Depot
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        V
        vinu j
        from Mumbai, Maharashtra
        Feb 22, 2019
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        Address: Kurla west, Mumbai City, Maharashtra, 400072

        Dear all

        Request you to kindly visit kurla west railway station bus stand & chek the management and bus frequency.
        Many buses is only stand in bus stand but staff not have any hurry to move this buses. Also check frequency of 309 & 349 bus. No timing for bus. Request to increase feequency
        This buses are not available in even 1 hr
        Request to chek.
        B.E.S.T. Undertaking customer support has been notified about the posted complaint.
        View replies
        Unable to make online payments for the last one month ..I am getting error
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          R
          Ravikumar Chintakrindi
          from Mumbai, Maharashtra
          Feb 18, 2019
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          Address: Mumbai City, Maharashtra, 400018

          I am standing at bhoiwada bus stop from 8.50pm dated 18.02.2.18 going towards worli. Bus no mh-01 ap -0704.
          Came late around 45 mins. While 7 nos of 168 bus went from opposite side towards wadala depot. It would have been understood if the same thing would happen from worli. But if the buses are going towards wadala depot and have a hardly 10 mins distance between wadala depot and bhoiwada bus stop. I strongly believe the sluggish and unexpected behavior of best undertaking causing inconvenience to public which should be stopped. Why should public suffer standing for more than 45 mins of the bus stop.
          B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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            M
            Mazhar nanpara
            from Mumbai, Maharashtra
            Feb 17, 2019
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400071

            Dear best bus,

            Good morning and good day.

            I have grievance and compliant against your driver badge no 009606 bus no mh-01 — la-5205.

            Due to rough driving and negligence of rules above badge no driver hit my car no mh-03-cp8698 in sion area yesterday.

            Please kindly help me out for repair of my car hit by best bus and pay repairing charges.

            Attached bus and driver picture with my hit car.

            Best regards.
            Mazhar.
            [protected].
            +2 photos
            Feb 17, 2019
            Complaint marked as Resolved 
            Please reply
            B.E.S.T. Undertaking customer support has been notified about the posted complaint.
            Feb 17, 2019
            Updated by Mazhar nanpara             consumer complaints logo
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            Cars, Parts & VehiclesB.E.S.T. Undertaking hit celerio h2 car
            B.e.s.t. Undertaking — hit celerio h2 car

            1 Review
            Mazhar nanpara on Feb 17, 2019
            Mark as Resolved

            Dear Best Bus,

            Good morning and good day.

            I have grievance and compliant against your driver badge no 009606 BUS NO MH-01--LA-5205.

            Due to rough driving and negligence of rules above badge no driver hit my car no MH-03-CP8698 in SION area yesterday.

            Please kindly help me out for repair of my car hit by Best bus and pay repairing charges.

            Attached bus and driver picture with my hit car.

            Best regards.
            Mazhar.
            [protected].

            hit celerio h2 car
            hit celerio h2 car
            hit celerio h2 car



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            View all B.E.S.T. Undertaking Reviews
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            website www.bestundertaking.com
            location Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001
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            Cars, Parts & VehiclesB.E.S.T. Undertaking hit celerio h2 car
            [Resolved] B. E. S. T. Undertaking — hit celerio h2 car

            1 Review
            Mazhar nanpara on Feb 17, 2019

            Dear Best Bus,

            Good morning and good day.

            I have grievance and compliant against your driver badge no 009606 BUS NO MH-01--LA-5205.

            Due to rough driving and negligence of rules above badge no driver hit my car no MH-03-CP8698 in SION area yesterday.

            Please kindly help me out for repair of my car hit by Best bus and pay repairing charges.

            Attached bus and driver picture with my hit car.

            Best regards.
            Mazhar.
            [protected].

            hit celerio h2 car
            hit celerio h2 car
            hit celerio h2 car


            Complaint marked as Resolved
            Feb 17, 2019
            Please reply
            Updated by Mazhar nanpara, Feb 17, 2019

            consumer complaints logo
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            Cars, Parts & VehiclesB.E.S.T. Undertaking hit celerio h2 car
            B.e.s.t. Undertaking — hit celerio h2 car

            1 Review
            Mazhar nanpara on Feb 17, 2019
            Mark as Resolved

            Dear Best Bus,

            Good morning and good day.

            I have grievance and compliant against your driver badge no 009606 BUS NO MH-01--LA-5205.

            Due to rough driving and negligence of rules above badge no driver hit my car no MH-03-CP8698 in SION area yesterday.

            Please kindly help me out for repair of my car hit by Best bus and pay repairing charges.

            Attached bus and driver picture with my hit car.

            Best regards.
            Mazhar.
            [protected]

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              M
              markandeyachs
              from Mumbai, Maharashtra
              Feb 16, 2019
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              Address: Mumbai City, Maharashtra, 400019

              Street light non functioning in front of our society name is r. P. Nagar shri markandeya chs, 60 feet road, opp chotta sion hospital
              We registered our complaint over phone on 14th february 2019 bearing a complaint number 140238 for pole number b-60 and c-60.
              Request to please resolve this issue at earliest because in the night we are facing several inconvenience due to insufficient visible in our foot path.
              B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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                V
                vishal verupanda
                from Mumbai, Maharashtra
                Feb 14, 2019
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                Address: Mumbai City, Maharashtra, 430019

                Electricity meter was tampered. Red light was glowing. Past 3/4 months bill was faulted and increased meter reading was counted than the orginal reading.
                Kindly come and repair the electricity meter box down our apartment.
                Name-dinesh hariram junjunwala
                Acct no[protected]
                The bill was supposed to be 3000 but it was doubled and came 7600 for jan month.
                We are quite irritated with this tampered meter and unable to register the complaint. We kindly request the authorities to do the needful.
                B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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                  @
                  @kshara
                  from Mumbai, Maharashtra
                  Feb 14, 2019
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                  Best bus no 59 & 60 depart from kurla station to veer kotwal udyan & m. P. Chowk (Mazgaon). But buses not in time from kurla station, dont have any bus from kurla station 40 minutes standing their for bus no any bus their,
                  Dont have any buses their then why time is given in best timetable for buses,
                  How many time complaint for the similar problem. Their is more people travel from this route. It is your duty to give services to common people but public ready to use best bus service but you not give sufficient service to them please as soon as solve the problem.
                  Mimimun after 10 to 15 minutes one bus on time in both number
                  B.E.S.T. Undertaking customer support has been notified about the posted complaint.
                  View replies
                  The Bus no 226 is not available in an hour gap also so the buses in the particular Routes should be increased and in the mornings these bus has a lot of crowd and the bus becomes full in this case u should increased.
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                    S
                    Shilpa Salian
                    from Mumbai, Maharashtra
                    Feb 11, 2019
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                    Address: Mumbai City, Maharashtra

                    There is only one bus which comes goes to mulund from kanjur east that is bus number 453. They say the frequency of this bus is in half and hour. But recently, almost everyday i have to wait for one an hour.
                    The bus used to come by 9.15, people going for a job come by 9 and the bus comes at 9.45 or worst 10 ; we office people have to reach at office by 10 and every late mark affects our salary.
                    We would've preferred local train but again the destination is not close to the station and it costs a lot everyday so we prefer bus.
                    So i would request the concerned people to look into this matter and follow the actual frequency of the bus from kanjur east.
                    Thankyou.
                    B.E.S.T. Undertaking customer support has been notified about the posted complaint.
                    View replies
                    Hello Sir;
                    Agst our electricity bill [protected] 1650/- was to be paid but error while paying for wrong acct number 77450/- ([protected]) pls arrange to refund entire 77450/- agst our excess [protected]@call me [protected] pls help me in getting refund
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                      E
                      Enter10ment ki Duniya
                      from Mumbai, Maharashtra
                      Feb 8, 2019
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                      Address: Mumbai City, Maharashtra

                      Excess billing for. Consumer number:[protected]*
                      Consumer no:[protected]*
                      To,
                      B. E. S. T office
                      Colaba.
                      Mumbai.
                      Date: 08.02.2019

                      Subject: excess billing for. Consumer number:[protected]*

                      Dear sir,

                      I am shop owner at khetwadi. My consumer number is as above. My electricity bill for the month of september 2018 is very very high compared to earlier bills. My average bill is rs.3000/- 5000 per month, my previous month (August) bill was amount of 2958 the usage has not changed; no new appliances have been added.

                      You are requested to kindly look in to the matter at the earliest.

                      Your early action in the matter will be highly appreciated.

                      Regards,

                      Mirza a h gohar
                      [protected]
                      B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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                        M
                        milan45
                        from Mumbai, Maharashtra
                        Feb 7, 2019
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                        Address: Mumbai City, Maharashtra, 400014

                        Hi my consumer no is[protected]. I have a electri connection with best undertaking mumbai.

                        For the last two months we have been getting very inflated biils for our electric connection

                        Our average bill is around 1000/- but in nove/dec period it has come as 6800/- which is highly infalted

                        The bill number is [protected]
                        And bill month is : jan-2019

                        Pls look into this urgently
                        B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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                          J
                          [email protected]
                          from Anand, Gujarat
                          Feb 6, 2019
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                          Address: Mumbai City, Maharashtra, 400703

                          I waiting from 6.10pm from vashi station bus stop till upto 7.22pm no bus here please arrange frequency of 15 minutes so public not decide to go another transport please solve this issue as early as possible always delay in various public transport but this type of service is unpredictable always think about those peoples who are travelling from best bus there are many buses of nmmt transport but at least one bus not coming right now
                          B.E.S.T. Undertaking customer support has been notified about the posted complaint.
                          View replies
                          Hello sir,
                          i mr, irfan resides 202 bawla dispensary bldg 2nd floor rm 10 mumbai-9
                          having a problem in our street light below my bldg, street light near,
                          dr. Zubair clinic j.B sha marg corner near kambekar street
                          street light number : kbs 12/1
                          pls do the needful asap
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                            L
                            Lata Jaisinghani
                            from Kolkata, West Bengal
                            Feb 4, 2019
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                            Address: Mumbai City, Maharashtra, 400005

                            The customer service manager,
                            Best,
                            Mumbai.

                            Dear sir,
                            Re: customer no.[protected]*0.
                            Bill no:[protected] dt. 28/01/2019.

                            I have received your above bill for the electricity consumption at my residence at b-51, 5th floor, plot-85, maker tower, g. D. Somani marg, world trade centre, cuffe parade, mumbai - 400 005.
                            I am surprised to note that you are showing the arrears of rs.8841.92/- being the bill amount for the preceding month. I have got an ecs facility with your undertaking which is mentioned in your bill also as under: “payment through ecs-bill for information only”.in view of this, the previous bill of rs.8841.92/- should have been collected from my bank on 21/01/2019. Please let me know why this was not done.
                            In view of the ecs facility i am not paying your afore said bill dated[protected] and would request you to collect if from my bank on 20/02/2019 under the ecs facility.
                            Please acknowledge receipt of this email and confirm that i need not pay your aforesaid bill by cheque and that you will collect it from my bank by way of ecs on or before the due date.
                            Your sincerely
                            B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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                              Bhaktas
                              from Mumbai, Maharashtra
                              Jan 31, 2019
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                              Address: Mumbai City, Maharashtra

                              I am office goer and travel daily by this bus from vakola to marol maroshi depot everyday. The bus frequency has become very bad.in the morning there is no bus for more then 45 minuted (8.45 to 9.30). This is the only bus to go to marol maroshi depot. Please deploy more buses in office hours in morning and evening. Please take some serious action.
                              B.E.S.T. Undertaking customer support has been notified about the posted complaint.
                              View replies
                              LAMP NO-- TJR/19/7C5 have a extention round lamp yellow blub. kindly change in to LED light.
                              Reply
                              Ganeshbaug's reply, Jan 30, 2019
                              Street light pole number TJR/19/7C5 have a extension round lamp with yellow bulb. Kindly change in LED BULB.
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                                J
                                jpaul123
                                from Delhi, Delhi
                                Jan 4, 2019
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                                Address: Mumbai City, Maharashtra, 400016

                                Consumer no. :[protected] *3
                                Meter no : u188228
                                Name : veronica john paul
                                220-222, jehangir baug, veer savarkar marg, shivaji park, mahim, mumbai - 400016.
                                Mobile no : [protected] / [protected].
                                Complaint : the meter cabin has been recently repaired in the month of october. Before we used to get bill amount of approx inr 400/- however after the repair, we are getting bill of inr 20400/-.
                                Request you to kindly the connection incase there is an interchange with other meter.
                                +1 photos
                                B.E.S.T. Undertaking customer support has been notified about the posted complaint.
                                View replies
                                Please remove the debris from the electric main supply box A- 651 situated at 184 janjikar street, mumbai 400003
                                Reply
                                Electric bill is paid but not any updated with operator i have paid done online transaction there is no update of the bill please help to solve my problem as soon as possible
                                Account No.[protected]

                                wrong meter reading - Comment #3338785 - Image #0
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                                  N
                                  nkhimshia
                                  from Mumbai, Maharashtra
                                  Jan 3, 2019
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                                  Address: Mumbai City, Maharashtra, 400019

                                  We have received a very high electricity bill for the period - nov 2018 - dec 2018.

                                  Seeing the records from the past 4-5 months and there being no change in the way it has been used last month. Our bill for the month is double the cost we have paid in the past. We are receiving very high bills for the kind of electricity being used as the consumption is not that heavy the meter reading is almost 200 kwh more than it should have been. We think the meter has been faulty and generating high bills

                                  Please look into the same and arrange for a meter check up

                                  Regards
                                  Nikhil.
                                  B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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                                  My Bill Unit every month come same as I don't use more consumption of electric

                                  But this month my bill come unexpected amount which need to re check of my Unit consupmtion my consumer no is[protected]*4 consumer name Ghanshyam J Tiwari contact number [protected]

                                  high electricity bills - Comment #3314875 - Image #0
                                  high electricity bills - Comment #3314875 - Image #1
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                                  In 6 to 17 November I m was at village. And my bill was 1437. And every Saturday & Sundays we r in Alibaug. So how can u generate my bill. My bill date is 2 November till 5 Decmber. More than one month. Pls chk what is wrong sir.
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                                    shailesh Tondwalkar
                                    from Mumbai, Maharashtra
                                    Dec 26, 2018
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                                    online name change on best bill not working

                                    Address: Mumbai City, Maharashtra, 400009

                                    Sir,
                                    I am shailesh vishnu tondwalkar son of late/shri vishnu tondwalkar, residing at 1/c, dossa building, navroji hill road no.7, mumbai, pin-400009.
                                    I want to change the name on my electric bill my consumer no. Is 86307175, which is on my father name now i want to print my name on electric bill instead of my father name.
                                    Sir, i had fill - up your online name change application on your portal, after filling all my information...
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                                    Sonam Kamble
                                    from Mumbai, Maharashtra
                                    Dec 24, 2018
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                                    Address: Mumbai City, Maharashtra, 400016

                                    Customer name : chintu hiru kamble

                                    Address: c/102, shri ganasiddhivinayak, chs, lt dilip gupte marg, mahim,
                                    Mumbai -400 016.

                                    We are getting very high electric bill since past 6 months, our bill has been doubled since past 6 months. Request to compensate the extra charges in upcoming bills.

                                    I doubt that there might be someone else connection joined with our meter.
                                    Request you to please check the electric meter and bring a solution for it at our earliest.

                                    Warm regards,
                                    Vishal kamble
                                    B.E.S.T. Undertaking customer support has been notified about the posted complaint.
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                                    Since from one hour, I am waiting at Parel bus stop - for 22 bus number. It is not coming at yet. Are you checking time on what time bus will come or not. It is our mistake to stand bus stop for bus. Better option is train. I will be reaching over there in one hour. What is the management BEST looking for?? Worst service !!!
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                                      Sanjay7979
                                      from Mumbai, Maharashtra
                                      Dec 24, 2018
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                                      Resolved

                                      Address: Mumbai City, Maharashtra
                                      Website: BEST bus

                                      Self Sanjay Panchasra traveling by BEST bus from borivali station to thane by bus no.700, today i had so bad experience while traveling it was very shocking to see the condition of bus that i have to get down at Kashmira stop with fear.
                                      The half part of the bus (above glass window) was shaking I can literally feel the roof of bus was about to fall on the passenger, I saw the crack above the entrance door it was so dangerous that I have no option other than leave and get down of the bus.
                                      i shared the experience with the bus Conductor bus but he said ‘’we have already log the complaint about the maintenance of the bus but no action from the management’’
                                      I asked bus driver for same he said ‘’ bus has been verified and check by the management and it was found Ok’’
                                      I was surprised to hear his answer from both of them. I was lucky and left the bus.
                                      Life is very precious of everyone, please take this very seriously.
                                      (for reference photo attached to find out the bus number)
                                      +2 photos
                                      +1 videos
                                      Jan 27, 2019
                                      Complaint marked as Resolved 
                                      B.E.S.T. Undertaking customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 26, 2018
                                      B.E.S.T. Undertaking Customer Care's response                                       Sir,

                                      With reference to your complaint regarding bad condition of bus of route 700 Ltd., we would like to state that your complaint has been forwarded to the concerned Officer to take necessary action.
                                      Inconvenience caused to you is regretted.

                                      Regards,

                                      Depot Manager
                                      (Magathane Depot)
                                      Jan 05, 2019
                                      Updated by Sanjay7979                                       in reference to my complaint please update the status of complaint, it is almost more than 10 days if still the bus is operational it is dangerous to passengers life
                                      Jan 15, 2019
                                      Updated by Sanjay7979                                       please update the status
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