B.E.S.T. Undertaking Complaints & Reviews

Dear sir,
This is to inform you that i have received my electricity bill for may, 2018 which is for rs.6320.
Please note that my electricity bill comes around rs.600 to 850 per month or so and not more than
That, you can also check the records with the help of consumer no. Provided which is registered in the name of jethalal l. Palan, residing at sion, mumbai.
This is a residential holding so rates per unit are also less. Kindly look into the matter as this is not affordable to us. Hoping for your immediate response on the above matter. Your co-operation will be appreciated by us.

Dear b. E. S. T team,

As a regular traveller in b. Es. T. Buses from past few months i have noticed that devices given to conductors do not work on wifi connectivity.
On asking the conductors they say that wifi is not working.

I am unable to understand how can a device is unable to connect to wifi even if it is switched on, is the reason for not wifi working is that devices are cheap or conductors keep off the function of wifi by themselfs.

And it is not only for 1 or 2 buses 95 & of devices dont work wifi.

The main reason for using the e ticket is that conductors need change money and they behave like # if somebody pays them even 50 rs note for a ticket of 22 rs. As they sy we dont have change, best should provide enough change to do their work ease.

If you are unable to repair your device atleast upgrade the apps with e ticket which does not need the paper ticket, so thats how paper is also saved.
The idea for paper ticket is bad in this modern world.

If this will be the situation very few people will travel by bus and it will be loss to your department.

As a mumbaikar have spent many minutes to write this mail to have good mumbai.
Please have a look to solve this problem

Thanks
Premjeet manjrekar
[protected]

Please increase the frequency of bus no.3 from last stop i. E. Ca institute to bandra in the evening as the waiting period from 5.15 to 5.50 is too long and there is no bus in that period. Request is to increase frequency of this bus. The bus should start from ca institute atleast by 5.35 to 5.40 as all the offices closes between 5.15 to 5.30 pm. The autos are too expensive to travel but due to long wait people are compelled to take them. This is also a loss for best.in between atleast one single decker bus will make a big difference if it can be sent. Hope thee authorities can understand the commuters plight.

Date: 16 may 2018
Bus number: mh01 l 9965
Route: seepz - andheri station e
Time: morning 09:15 hrs

Driver was driving the double decker bus recklessly. Lane cutting, honking, speeding on crowed road, dangerous turning (In speed) which can be extremely harmful for safety of those on board that bus and other vehicles, pedestrians around that bus.

His driving was without due care and attention. His reckless driving recipe for disaster and strict action to be taken immediately for such offence

Have taken him to andheri e station police station, where they asked us to complaint to relevant authorities, hence this email

2 pictures attached

I am writing this to complain against best buses no. 604, 612 from bhandup station to kokan nagar onwards.
The buses frequency are so in less number therefore people always wait for 30 min and more time. Some time it will be more than 1hours also. I am traveling by this more than 3 years. These buses are always delay.

If buses are reached on time at bhandup station but best employee are released the bus after 30 minutes and more.
They are taking tea, snacks and rest and after they release the bus. They always used to do delay. At the same other buses are also comes on same time at station such as 605, 606, 607 but they release on time they are take time used to 2 or 3 minutes only. This is one of the worst service provided from best for bus no. 604, 612.

If you are not provide the service on time without delay than closed or stop the service of bus no.604, 612. People will go by the auto ricksha or by some other way.

This is not a complain only from me but this is the complain from point of all people who are traveling from bus no. 604, 612.

I am not expecting that such kind of worst services provided from government buses. Shame on best.😞😞

Dear sir/ma'am,

We are facing lights fluctuation issue issue from last 15 - 20 days, i had call the best complain number (Dadar branch) and the best van also came but the issue had not been resolve. Still we are facing same issue. Late time our building light was gone suddenly and best people was given temporary supply to us after the we are facing this issue. Hope you will understood my problem. Its a humble request you to you, please look into this on high priority bases.

Contact number : [protected].

Dear sir,
Ref:-cons nos.[protected]*6
Please refer to my mail dt.13th april, 2018 & 17th april, 2018 wherein we the under signed had requested your goodself to please waive the proclaim for amount of rs.61, 667.10 relating to the year 2000 to 2002
We have recently purchased the flat, and we can not be made responsible for such a old dues and that too after that one transfer of flat has already taken place in the year 2005.
So we once again request you to please cancel the said proclaim so that the meter can be transferred in our name.
Your early action into the matter will highly be appriciated.
Thanking you,
Regards
Chetna amit vora
Amit rasiklal vora

My self ayub shaikh, resident of r/no. 52, shastri nagar, bodigaurd lane tardeo tulsiwadi nr. Rto office mumbai - 34. Last couple of weeks, there is no street light (Pol) working condition. I have call at dadar office they told me shortage of lamp it will take time & given complaint no. 050406... Pol no. Dvm 49/2.
But not yet do something for same, there are small childrens + sr. Citizen, night there are very horrible situation and some body took advantage of situation thefting etc...
Pleads do needful...
Your immediate co-operation in this matter will highly appreciated...
Thanking you...

Yours faithfully...
Ayub shaikh
Mob. No [protected]

Im a daily traveller of best bus and today i found a best - mh 01 la-6014
Bus no - 5011
At 3 :15 it reached the bhandup station and it didn't stopped at bhandup bus station it went ahead and when i tried to board the driver started driving rashly.
It was very dangerous traveling in the bus.
If this is the best service then they should be shamed to keep such workers in a big transportation service.

This is to inform you that i have received my electricity bill for april, 2018 which is for rs. 1260.
Please note that every month my electricity bill comes around rs. 300 or so and not more than
That as the only electric appliances used in my house are 1 fan, 2 tube lights, 1 microwave & 1 fridge.
Also in the month of april, 2018 we were not in the house for more than 2 weeks. Therefore there is
No way my bill for april, 2018 should come for rs. 1260.

Can you please look into this matter and revert back at the earliest.

My consumer no is –[protected].

Your quick response in this regards will be highly appreciated.

Passenger - prasantanu mohapatra, mobile no. [protected], daily pass no #[protected]#.
Dt 29/4/2018
Bus regd no mh01ap0279
Route 454 from mantri park to indian oil
Conductor no 32783
Complaint: pass validating machine not working. Called up [protected], made unwilling conductor to speak with officer in control room, got manual tkt worth 60/-.
Sir, please make things work. Print 60/- tkts for that purpose. Issue machines that are working.

My consumer no:[protected]
My electricity bill last few month come to very very high. I. E. Rs. 630/-, 768/-and this month 1, 001/-, i have used 3 fans 2 tube lights, 1 tv and 1 refrigerator. It is therefore requested to kindly look into the matter at the earliest / seriously as there may be possibility of power theft in the matter or some other issue.

Darpan cinema bus stop (Bus route nos. 40, 348, 225 & 449) at andheri east on w. E. Highway has been removed because of mumbai metro 7 construction work and so buses are not halting there.

Next bus stop of bahar outside bisleri factory on w. E. Highway (Bus route nos. 40, 348, 180, 181 & 449) has also been removed because of mumbai metro 7 construction work.

Now that the bisleri bus stop has also been removed, we are standing further up. Soon as the work progresses, the buses will stop halting there too.

How far are we supposed to keep walking to find a bus stop.

Sincerely request you to restore the darpan cinema bus stop so that we do not have to go on walking and walking further and further.

If the metro work is going on, please make arrangements for the bus stops to be restored. Best is losing revenue because of this besides causing inconvenience to regular passengers of these bus routes.

Thanking you,

S. Fernandes & other regular bus commuters of route nos. 40, 348, 225, 180, 181.

People are experiencing trouble due to best buses are not running as per it's schedule. I am not sure why it is getting delayed every day. It is not in few route but almost all routes. 344, 525, 346, 454 etc few examples
I urge to look into this on serious note.
1) audit best buses timings they are not running as per schedule
2) check all the scheduled buses are operating or some are getting skipped

Thanks
Lal

I would like to inform you that in the evening from 6 pm to 9 pm
The service is poor from goregaon east station to mayur nagar

Route no 452. The in charge at the station office are ill mannered and irresponsible. It takes long wait at goregaon station.
The main sufferers are ladies and senior citizens

Please look into the matter

Regards
Shailendra

Hello,

I use BEST electricity service in Mumbai.

Electricity Bill under BEST was paid twice by me on the dates:
[protected] and[protected]

The bill amount was 1100/-
and I paid 1100/- + 1100/-.

The receipt numbers for both the transactions are:
518764 and 667341

Payment IDs for both the transactions are:
67774782 and 68382900.

Please return the back the access money as soon as possible.

My billing number is:
[protected]*5

Regards

ज्येष्ठ नागरिकांना त्याचा लाभ घेण्यासाठी एक अर्ज भरणे आवश्यक आहे. त्यानंतर उपक्रमातर्फे ज्येष्ठ नागरिकांना आरएफआयडी स्मार्ट कार्ड देण्यात येणार आहे. तसेच सध्या ज्या ज्येष्ठ नागरिकांकडे बेस्टचे ओळखपत्र, स्मार्टकार्ड आहे, त्यांची पात्रता पडताळून नव्याने ओळखपत्र देण्यात येणार आहे. बेस्टच्या एसी बसेसव्यतिरिक्त सर्व बसेसमध्ये त्याचा लाभ मिळेल.ज्येष्ठ नागरिकांना त्याचा लाभ घेण्यासाठी एक अर्ज भरणे आवश्यक आहे. त्यानंतर उपक्रमातर्फे ज्येष्ठ नागरिकांना आरएफआयडी स्मार्ट कार्ड देण्यात येणार आहे. तसेच सध्या ज्या ज्येष्ठ नागरिकांकडे बेस्टचे ओळखपत्र, स्मार्टकार्ड आहे, त्यांची पात्रता पडताळून नव्याने ओळखपत्र देण्यात येणार आहे. बेस्टच्या एसी बसेसव्यतिरिक्त सर्व बसेसमध्ये त्याचा लाभ मिळेल.

माननीय महोदय,

मी laxmi नगर ला बस स्टॉप ला दिनांक १३.०४.२०१८ रोजी सकाळी ३९९ बस मध्ये बसलो असता मला लक्समि नगर ते विखरोळी स्टेशन १५ रु भाडे घेतले. पण त्याचे भाडे १० रु असून, ५ रु जास्त भाडे वाढ घेतली गेली.
त्यांचा म्हणण्यानुसार घाटकोपर बस डेपो थांबा त्यांचा मशीन मधून काढून टाकण्यात आला आहे.
तरी लक्समि नगर रहिवाश्याना याचा जास्त भुर्दंड पडत आहे. तरी जुन्या बस स्टॉप प्रमाणे घाटकोपर डेपो ते
विखरोळी स्टेशन अशी भाडे रु १० सेटिंग करून घ्यावी.

महेश रेमुलकर
८०८०६३०४३०

Dear Madam/ dear sir,

I paid electricity bill for the month of March 2018 and paid it on 02/04/2018 for consumer number[protected]*2. Transaction no. is HDFCB[protected]. However, the same was reflected in the bill for the month of April 2018. I request you to kindly send me new bill for the April month with the correct amount, so that i can pay the same.

Dear sir,

I am a resident of 58, goa street, goa mansion, dr. S. B. Road, near g. P. O., fort, mumbai-400001. We do not have supply of lights in the street lights bearing number ncl 32/7, ncl 32/8, ncl 32/9 since past one month. The electricity supply is of best undertaking. I have lodged numerous complaints over the past one month at the pathakwadi station telephone no.[protected] and and the kasara station telephone no[protected]. However the authorities were not able to fix the issue. Since there are a lot of senior citizen residing in my society its a serious threat to their life if the street lights are not repaired. Also there are high chances of theft, robbery and the life of the residents as the entire lane is dark at night. Request you to kindly look in to the matter and seek necessary redressal.