Bewakoof.com — Regarding the product delivery failure and no response from customer support

I have been trying to recieve a product from almost last 10 days but the delivery guys are again and again ditching me. Whenever I am trying trying to contact the company's support email they never ever repsond. And the chat bot in website is not helpful at all. There is practically no way to contact the company directly.

This happend twice, I am simply receiving the messages of delivery failed. When I called the delivery guy he said ' wahan to koi rehta hi nahi meine bell bajai kisi ne nahi khola' I told him we don't have a bell you should have knocked, he simply replied ' mujhe kya pata' which clearly means he was never at my door. They are fooling me from last 10 days. When I called the delivery guy he was nearby only( at plot no. 11) and I live in plot no.9 which is 1 min walking distance only. I told him to come and deliver at society gate I will pick it up there he said ok but now he is not picking up the call.

Similar happens last time the guy was very very rude and never responded back. It's been more than 10 days since my courier is juggling with these guys.

I jst want to recieve my product, or talk to the company support directly so that they can atleast listen to my issue. And I want strict actions to be taken against their unfaithful and cheating delivery partners. This is so very much annoying. Especially when no customer support is avaliable.