[Resolved]  Beyondpinkshop.com — I didn't get my order even after paying full in advance

Address:	New Delhi, Delhi
Website:	www.beyondpinkshop.com/home

I ordered a hoody in winters and after so many days when i didn't get i wrote email but htere was no answer then i called the customer care number they said why u waited so long why didn't you call, that email id was wrong.

Its been 4 months, i haven't got my order yet and they said in an email response that they will refund the money but still nothing happened and now they are not responding on emails.

See the email excerpts below-
Now its been more than a month that european brand is settled or not or should i go to consumer court or you guys are paying back my money???

On fri, may 12, 2017 at 3:57 pm, richa sinha wrote:
Any update???

On fri, may 5, 2017 at 10:04 am, richa sinha wrote:
What nonsense is going on over here.
When will i get back my money???
You ask for account details and then sleep over it...
You said "o kindly share your bank account details, we will transfer the amount by today only." where is your today lost???

On thu, apr 27, 2017 at 3:56 pm, richa sinha wrote:
I haven't got my money yet.
Any update.

On wed, apr 19, 2017 at 10:38 am, richa sinha wrote:
Name of the bank - citibank
Ac no.- [protected]
Ifsc - citi0000002
Branch - cannought place
Name - richa kumari

On wed, apr 19, 2017 at 10:20 am, beyond pink wrote:
Hello richa

Sorry for the inconvenience, we are totally agree with you, actually last week our brand has been taken over by one european brand completely so all services are now on hold for one month. From next month you will completely see the new beyond pink all together.

So kindly share your bank account details, we will transfer the amount by today only.

Thanks

On apr 19, 2017 10:17 am, "richa sinha" wrote:
Hi team,
After all the wait, i got to know the customer care email id is changed and you guys didn't take pain to update on the website.
I called the customer care number then i got to know the same.
To my utmost disappointment i heard a chat on whatsapp customer care number and it was very unwelcome chat. And when i asked that i want to talk to some person and got another customer care number, i got the resoultion from maneesh that in place of this winter wear i will get t shirt, but its been 21 days and i haven't got anything yet.

Now i want my refund asap.
It was the worst experience i have ever had with any ecommerce company.

Thanks.
Richa sinha
[protected]

— forwarded message —
From: richa sinha
Date: wed, mar 22, 2017 at 10:17 am
Subject: re: your transaction with www.beyondpinkshop.com on[protected] is successful
To: [protected]@beyondpinkshop.com

Excuse me, you ate my money and no response i am getting, where is my order???

On tue, feb 21, 2017 at 11:25 am, richa sinha wrote:
Response awaited.

On fri, feb 17, 2017 at 12:28 pm, richa sinha wrote:
Hi team,

Please go through the email below, i haven't heard back anything regarding my order.
Please let me know when will i get it. Its been more than 2 weeks.

Merchant order id: baa1c4ef9c8f9ce2bfbf