Beyondpinkshop.com — neither the delivery of the product not return of money

Website:

www.beyondpinkshop.com

I had ordered a dress in the year 2017 end. I had got a call confirming my address to deliver the product but till early 2018 no product was delivered to me. I called and texted them for my issue and was given an assurance that i can order another product in return of the one which was never delivered to me. I ordered another dress and gave them another address so that they do not have an issue while delivering. Its been an year i have neither got the product nor received the refund.