Bhanzu — My refund is not returned.

I have joined my first standard kid in the month of February as he was much impressed with your free demo classes. While joining my kid bhanzu team did great work. Your team helped me alot and they have given loan from the fibe as I don't have credit card. Unfortunately my kid, as he is from telugu background he was unable to understand the classes and not able to interact with the tutor due to language barrier. Hence, I raised this request and they said there was no solution. Then I decided to stop the classes. They said after 20 classes only we should drop. I followed that and forcibly made my kid sit in front of the mobile and tutor also noticed my struggle. Finally 20 classes got over. I and my kid's tutor raised the request and stopped the classes from April 1st onwards. After that my real struggle start to contact your team to get my refund approval. After many calls they approved my refund amount rs45000/- in the month of May 10th. But, till now(3 moths completed) amount is not credited to my account. But fibe people making calls daily 3 to 5 times to pay the loan. And I got deducted penalty interest too. I am struggling alot sir. Your is not all responding well now. I made nearly 100 calls and mailed daily. No solution yet. As I am house wife I have to answerable to my family regarding this. I am mentally depressed, if anything happens to me then this bhanzu is responsible.