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[Resolved]  Bhanzu — Bhanzu False Refund Promises

Address:13-1-229, 2nd floor, BSP Colony, Moti Nagar, Hyderabad, Telangana, India - 500018
Website:bhanzu.com

My son joined Bhanzu in 2023. Post the classes after few months, he lost his interest with it. Hence in Sep 2023 have sent an email to Bhanzu support for discontinuation and to provide the refund process. Since then multiple follow emails were sent, but there is no response itself. The counsellor, who was involved for joining, was also not able to connect with support on the refund process internally, as the support stopped responding to her as well.

I have sent them a fiinal email on processing the refund, post which would have to file a legal complaint.
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Apr 15, 2024
Complaint marked as Resolved 
Refund was provided. But not happy with the time taken to resolve the issue. Had to do multiple follow-ups to get the refund.
Feb 24, 2024
Updated by Rups1975 Have lodged a complaint in National Consumar Helpline (NCH) (https://consumerhelpline.gov.in/).
Feb 27, 2024
Updated by Rups1975 There is no update yet on email, whatsapp, or call.
Mar 16, 2024
Updated by Rups1975 Since Sep'23 I have initiated the refund request. After all this time, you still need 4-8 weeks for refund. You should be ashamed of even stating this on the portal. While enrolling, you ask for the whole money, but while refunding, you need 4-8 weeks. This is so bad.
Complaint comments 
4 Comments

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Comments

We deeply apologize for the inconvenience you've faced. Your concerns are being taken seriously, and our team is actively investigating the situation to ensure a swift resolution. We kindly request you to share your registered phone number and email ID on the following link - https://m.me/bhanzulearn. Your patience and understanding are greatly appreciated as we work diligently to resolve this matter for you as quickly as possible. Thank you for bringing this to our attention.
Reply
Rups1975's [Complaint's author] reply, Feb 28, 2024
There is no update yet on email, whatsapp, or call.
We apologize for the inconvenience you've faced. Rest assured, we take your concerns seriously and are actively working to address them. Our team is looking into the issue with urgency and will provide you with an update on the refund process soon. We appreciate your patience and understanding in this matter. Thank you for bringing this to our attention.
Reply
Rups1975's [Complaint's author] reply, Feb 28, 2024
There is no update yet on email, whatsapp, or call.
There is no update yet on email, whatsapp, or call.
Reply
Dear Parent, we are pleased to announce that your refund request has been approved by our team, and an approval email has been dispatched. Your refund will be processed and credited to your source account within the next 4-8 weeks from the date of approval. We appreciate your patience and understanding throughout this process. Should you have any additional inquiries or require further assistance, please do not hesitate to reach out to us.
Reply
Rups1975's [Complaint's author] reply, Mar 16, 2024
Since Sep'23 I have initiated the refund request. After all this time, you still need 4-8 weeks for refund. You should be ashamed of even stating this on the portal. While enrolling, you ask for the whole money, but while refunding, you need 4-8 weeks. This is so bad.

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    Contact Information

    Bhanzu
    13-1-229, 2nd floor, BSP Colony, Moti Nagar, Hyderabad, Telangana, India - 500018
    India
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