Bharat Gas — Blockage of supply of gas cylinder by Ekta Gas Agency

Dear Sir, I am Kalawati Bhagchand Varandani, aged about 70 years, resident o[censored]lhasnagar, Dist. Thane. My Gas connection No. is 1554 standing in the name of my late husband Bhagchand Varandani. I have submitted an application for change of name from my late husband to my name on 20/03/2013 with my Dealer M/s. Ekta Gas Agency, Ulhasnagar, Dist. Thane along with all requisite papers, finally being an affidavit dated 30.11.2013 and the agency had acknowledge receipt of applicant on 17.12.2013. I had also submitted Aaadhar Card to the Agency. Time and again, I am visiting Ekta Gas Agency office. The staff deputed at the office are excusing for delay and on last visit on 17.01.2015, they had requested me to come on 01.02.2015. Today I visited the office, but office was closed due to holiday on Sunday. On 17.01.2015, I had also booked cylinder and got confirmation message on my phone but till today I have not received the delivery of Gas Cylinder and on phone enquiry, gas agency staff told me that delivery blocked due to non transfer of the name in my favour. I request you to kindly look in the matter sympathetically, as more than one year has completed but name is not transferred in my name. Please arrange to supply gas cylinder so that I can get my foods cook in my house rather than to depend on outsider foods at this old age. I am ready to all expenses/fees of the company required for transfer of name. Regards, KALAWATI BHAGCHAND VARANDANI Mobile NO.[protected]