Bharat Gas — Gas Supply delivery delay (Mukta Gas Agency Malad (West)

Address: Mumbai City, Maharashtra

I am having a domestic LPG connection of Bharat Gas with service provider ‘Mukta Gas Agency ’ Jankalyan Bhoomi Park Sez 2 shop no.5 Malad west-400095(Distributor's Code 110871). I booked my LPG cylinder on 14th April 2015 and we also got message that LPG cylinder was delivered on (ref booking[protected]. But despite of repetative reminder it is not being delivered till now. Bharat Gas claims to deliver the gas-cylinder to its consumer within 24 -48 hours of booking and the staff is making daily commitment for providing LPG cylinder. I am working persons and have not much time to call them on daily basis. Now, situation is critical as my entire refills are now finished. I don’t know what to do. I have faced this problem several times. I book refilling of cylinder with my gas Agency (Mukta Gas Agency) this time my experience was equally horrendously. I have a strong thinking that the delivery boy’s guf[censored]p the deliveries and we as customers face the brunt. The service level and response by the agency staff is atrocious. They carry an attitude of who cares and do whatever you want. Delivery boys are diverting Cylinders to others on black and normal person suffers. This is too much negligence to customers. Please do something. Consumer's details- Consumer No - 5527308 SV. No. & Date [protected] Consumer's Name - Pandurang Koli Consumer's Address - Own House, Madh Isalnd, Madh koliwada, Wanjre lane Malad (west) Mumbai 400061 Contact No -[protected]