Bank Of Baroda — incomplete transaction

Suhani Dangi

from Lar, Uttar Pradesh

Address:	382009
Website:	www.bankofbaroda.co.in

I did a transaction through bhim app on 01 march 2018 (10:07:15 a. M.) with transaction id[protected]. The money was deducted from my hdfc bank account ([protected]) but did not credited to the respective bank account [protected] bank of baroda o[censored]sha shailesh soni.
I went to hdfc bank infocity gandhinagar gujarat branch and inquire about it they told me that money is credited from their side to the beneficary bank then why bank of baroda did not credited my money to the usha shailesh soni's account. I want my money back.

I am attaching my hdfc bank statement where it is clearly shown that money is debited from my account and also attaching the beneficiary's bob statement where my money with transaction id[protected] is not credited to bank account no
[protected].

Also, i am attaching a screenshot of the mail which i received from hdfc bank higher authority when i complaint about this.
Please tell me why money is not credited to beneficiary bank or refund me back if you didn't credited this to bob account.

I did a transaction from my account of 5500 rs to the same bank account [protected] bank of baroda o[censored]sha shailesh soni on 01 march 2018 at 10:05:56 am (Transaction id[protected] which was successful so please don't suppose that both were same and thoroughly analyse about my complaint that i am complaining for the transaction id[protected]

Please refund me my money.in case of any query feel free to contact me on [protected]

Thanks & regards

Suhani dangi

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Bank of Baroda customer support has been notified about the posted complaint.

Mar 17, 2018

Updated by Suhani Dangi Please look into this matter and guide me what steps I should take to get back my money.

Mar 17, 2018

Updated by Suhani Dangi Dear sir/ ma'am,

I am writing this to complain about a failed transaction whose money is deducted from my account but did not credited to the beneficary account.. I did a transaction through bhim app on 01 march 2018 (10:07:15 a. M.) with transaction id[protected]. The money was deducted from my account ([protected]) but did not credited to the respective bank account [protected] bank of baroda o[censored]sha shailesh soni.
. Now i want my 5500 rs back in my account.

I did a transaction from my account of 5500 rs to the same bank account [protected] bank of baroda o[censored]sha shailesh soni on 01 march 2018 at 10:05:56 am (Transaction id[protected] which was successful, i also raised a issue on bhim app but i think you are supposing both the transaction were same, so no one is responding for my issue.

I raised a request to refund my money in bhim app but you did not refunded my money and mark my query as resolved. How can you do this with your customers.

If a transaction is shown in bhim app as marked what does it mean? Did you credited that money to bob account then give me the proof else refund me my money.

I am attaching the documents for your reference. Please look at them carefully and tell me where is mentioned that so called "successful transaction" in that statement and where has my money gone? I have confirmed with bob and money is not credited to their bank.

I have attached hdfc statement that money is debited from their side, bob statement that money is not credited to their account and bhim transaction screenshot where transaction is shown as pending then how can you deduct money and not crediting to the respective account and also not refunding my money.

Please refund me my money because 5500 rs is not a small amount. I will be very thankful to you.

Please not make your usersto suffer alot for their own money. I am losing my faith in bhim customer care service. Have a look into this matter and respond positively as soon as possible.

Thanks & regards

Suhani dangi

[protected]