Bharat Matrimony — Assisted Service package - DOC 332918, T7228380, RDY779452

I have paid for assisted service for 6 months paying 1000AUD for telugu, doctors and reddy matrimonies. The service was never as promised. I tried changing the manager but still did not help. As i wasn't happy with the service i asked the package to be switched to 12 months Gold membership. I got an email which i acknowledged and sent. When i checked my account the extension of 12 months is only given to Telugu matrimony when the initial assisted service was for Telugu, Reddy & Doctors matrimony. The manager who assisted me with this service Mr vinod kumar is not even responding to my messages. I did lodge complaint with customer service @ bharath matrimony and they responded back saying that the pacakge is going to be extended to 12 months. Upon checking its still the same. Only 1 out of the 3 matrimonies have been extended. Please either get the package extended as i requested or my money refunded