Bharat Matrimony — Assisted Service Scam

Profile ID: NAR1376385
To whomsoever concerned reading this email I would like to bring your attention to the scenarios which have occurred in the last few days and the reason for which we would like to withdraw from all your services.

Day 1 we visited The Kerala Matrimony office at Thrissur. The executive took us through various services and schemes and even offered a discount which was not available through the website. The prime package was offered for 12000 and the assisted service for Rs 16000. After 2-3 working days Miss Rubeena from Thrissur office assisted us through the service, forced us to do the payment in cash and informed us that a physical invoice will not be given and the same shall be mailed which was not done.

The assisted service was activated and the RM connected with us on 23rd March 2023. She was short of energy and enthusiasm and discouraged us for assisted service. She even insisted us to move to the prime package and was discouraging all throughout the process. Whenever a concern is raised she questions and affirms that those are not part of her responsibilities. She does not take any effort, instead she directs us to make calls and conversations which is possible even through a prime membership. We have not benefited out of this service in any way and are highly disappointed with the attitude of the RM.

This feedback was rightly informed to the executive Miss Rubeen before a week's time and daily progress was also informed. As suggested by her we shared a feedback email on assisted service and promised cashback as advertised. Also, she took us through various other schemes which were inclusive within the budget we have paid and also promised if we are not claiming for a cash back the amount paid will be adjusted and a combo pack access shall be allocated which includes access of Kerala Matrimony, Nair Matrimony and Divorcee matrimony. Once the feedback email reached the respective hands Mr. Rubesh (Regional Manager) connected with us stating that any movement happening should be through him and he stated combo pack cannot be offered only a prime package access can be offered for 14900 for 6 months (which was initially promised for 12000) and insisted to share him an email confirming the same. Also Miss Preethi Krishnan(RM) connects on a daily basis stating the lead belongs to her and any movement should only go through her. There is a triangle play happening between Mr Rubesh, Miss Rubeen and Miss Preethi Krishnan each of them claiming to be their lead and a mismatch in the schemes which has been offered.

Still we agreed to take the Prime package but till now no action is taken on the same. We could neither avail assisted service nor the Prime package.