Bharat Matrimony — Auto Renewal Refund not credited after the given days

Website:

bharatmatrimony.com

Hello,

Please note that on 28th oct 2022, my card was charged for AED 770 without my concern from Bharatmatrimony and also note that the subscription has expired on 23 oct 2022 but they debited my card on 28th oct 2022.

They did not send me any message or email before that, they sent me mail on 28th oct 2022 after they deducted the money and informed me that the service was renewed successfully.
After that I called them, then they sent me one email that the refund was initiated on 1st nov 2022 but still its not credited in my account and when I talked with CCAVENUE (Payment partner of Bharatmatrimony), they told me that Bharatmatrimony still did not initiated the refund.
Please help me to get my refund as I need the money as it is for my flat rent expense.

Please help me to get back the money which was auto debited from my account and also stop this kind of fraud in future with anyone.