[Resolved]  Bharat Matrimony — Betrayal and cheating by Bharat matrimony customer care executive.

Address:	Bangalore, Karnataka, 560034
Website:	Bharat matrimony

Hello i have been betrayed by your customer care executive mahalakshmi from kormangala, bangalore office.

I had created a profile and initially it was under free membership. I used to receive calls daily from your customer care executive named mahalakshmi from kormangala, bangalore office to upgrade it to paid membership. Last week i decided to upgrade to classic membership. During our discussion, mahalakshmi mentioned that she will be giving me an offer prize of rs. 3000 for 4 months classic membership. (She increased the time period from 3 months to 4 months). I agreed for it. Since it was online payment, she said she needs to make some changes in bill and the amount was displayed as rs.3700. I again asked her that we agreed for rs 3000 and not for rs 3700. For that she said rs 700 will be refunded back and asked me to send my account number and ifsc code to her mobile number. I sent her the details. I have not received any refund till now. I have tried to reach her many times but she is not picking the call.

Being a reputed company, i did not expect this cheating behaviour from bharat matrimony and its customer care executive. These incidents will make customer to loose trust on bharat matrimony.

I expect the amount of rs 700 to be refunded, validity extended to 4 months and strict action to be taken against mahalakshmi.

These type of customer care executives will not bring good name to your company.

Customer care executive name : mahalakshmi
Mobile number : [protected]

Hoping the issue will get resolved.

Regards phanichethan