| Address: | 401/402 B, Pacific Towers, Sagar City, Andheri (W) Mumbai 400058, IN |
Bharat Matrimony is indeed cheating as I receive a reply to my complaint on 24th Oct 21which I think a formality the no one is serious.
You state in your reply Resolving is your top priority and yet no one has bothered to contact me until today when my prime upgradation for both Saraswat & Brahmin expired.
So have you resolved it or not, .
I have not been able to use your service even after upgradation as only Bharat Matrimony show the numbers as protected and what is use o[censored]pgrading then?
Your representatives Shilpa and others say unless the other person also upgrades I can not communicate which is unbelievable .
I sent only 18 requests after upgradation and all 18 have been shown by you as protected numbers. Why is Jeevansathi, Sangam and Shaadi.com, such malpractices are not there as I upgraded and messaged few persons from Jeevansathi and Shaadi & all responded.
Do you think that after collecting our hard earned money and giving no any service whatsoever you are not held accountable.
Every time some juniors call and I asked them to connect me with Bharat Matrimony manager they simply disconnect the call.
Shilpa never ever called once money got transferred. I want full refund or continuation for three months more free of cost as I am unable to use any contacts and 18 persons I sent messages were shown protected.
Two of the protected numbers I found on Jeevan sathi without any number showing protected which shows your site
I will have to take this matter to all your prospective customers on national and international channel.
Prashant Wagh
[protected]
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Inline image
---- Forwarded message -----
From: prashant wagh
To: [protected]@bharatmatrimony.com
Sent: Sunday, 24 October, 2021, 10:15:01 am IST
Subject: Bharat Matrimony - Most unsatisfactory service and offering false promises of additional profiles upon upgrading which is totally not true
To Bharat Matrimony
I used to receive several calls and Shilpa promised me that if I go for combo package upgrading I will be given extra profiles which are not visible otherwise.
I upgraded to Combo Gold for both Saraswat & Brahmin matrimony believing the promises offered.
The moment I transferred money I stopped receiving any single call and I have to repeatedly send messages to customer care representative Shilpa who seemed least interested in attending me. She used to give casual replies that she will send promised profiles next day or after two days but just promises and no any service whatsoever.
All I have been seeing was the same profiles being made available that are available to those who have not upgraded except access to phone numbers.
So why is Bharat Matrimony getting its customer representatives repeatedly call us offering completely false promises of providing extra profiles and then distance themselves once money is received.
Shilpa stopped calling altogether, however others started calling asking me to upgrade to Konkan brides again promising extra profiles. When I told I am already cheated after going for prime gold combo for Brahmin and Saraswat they simply disconnected the phone.
Bharat matrimony only advertises being No 1 and I visited its office too at Andheri when Manager clearly told no extra profiles are provided after upgrading when I personally asked.
Why then customer care persons like Shilpa repeatedly call its customers offering false promises just to make money.
I then tried other service providers like Konkanishaadi and Jeevansathi and Sangam and I found many good profiles and that to getting added every single day .
I will never ever upgrade with Bharat Matrimony again after completion of this period of contract in a couple of months from now and let everyone know what's going on here as part of business rather than service to those putting trust in Bharat Matrimony.
Prashant Wagh
Mob [protected]
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