[Resolved]  Bharat Matrimony — Charged twice saying I will refund in 2 days. 4 and a half months gone no action

Address:Chennai, Tamil Nadu

Date timeline
5-feb-17 i signed up for a paid plan on bharatmatrimony.com. I paid $312
6-feb-17 arjun kumar (Arjun. [protected]@assistedmatrimony.com) called 4 times saying that i have signed up for a domestic plan. I should instead sign up for international plan. I should pay $286 for the right plan and that i will be refunded $312 in two days.
13-feb-17 i send an email to arjun kumar. He does not respond.
14-feb-17 i send an email to arjun kumar. He does not respond.
28-feb-17 kaushal mishra (Kaushal. [protected]@assistedmatrimony.com) calls and says he will take care of the matter. He will call back in 7 days. He never did
20-mar-17 arjun kumar says i will get my refund in 10-15 working days
17-apr-17 i send an email to arjun kumar. He does not respond.
18-apr-17 i send an email to arjun kumar. He does not respond.
20-apr-17 i send an email to arjun kumar. He does not respond.
3-may-17 kaushal mishra picks the call and says i will get refunded in 2 days
18-may-17 arjun kumar promises i will get refund in 1 week. He says he is ashamed of himself and his company for not keeping promises.
25-may-17 kaushal mishra says all the commitments made by arjun kumar were false. All information provided by arjun kumar was wrong. Promises to me that i will get my refund before the end of may
2-jun-17 kaushal mishra promises that i will get refunded by june 7
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Jul 29, 2017
Complaint marked as Resolved 
Received my refund on July 29. Thanks
Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2017
Bharat Matrimony Customer Care's response
Dear User,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We request you to revert to us with your registered Matrimony ID and mobile number so that we can check and do the needful.

Could you please send your matrimony Id and contact number immediately to [protected]@assistedmatrimony.com and we'd like to speak, understand the issue better to help you.

We apologize, once again for the unpleasant experience you had.

Regards,

Team Customer Care
Bharatmatrimony.com
Jul 14, 2017
Updated by ChaiSam
T3842551, we are now in mid july and yet no action taken
Jul 14, 2017
Updated by ChaiSam
my cell number is[protected]
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