Bharat Matrimony — cheated our money

My I'd:R3059651
Profile name: Milan

I have already contacted to your customer care team by name swati (unprofessional) she is not ready to understand my issue and resolve the problem.

I asked her that I'm not getting profiles which I'm looking from Bangalore, 10+12 education, I told her I'm not option to update the preferences.

Then she told to change the partner preference and search for profiles.

I did the changes and tried searching it but still I don't found any one new profile of my preferences.

Consumer complaint kindly intervene in this matter.

Bharat matrimony, hope now u have got my point and able to understand my issue.

Awaiting for final resolution on this. I want cancellation...
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Bharat Matrimony customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2019
Bharat Matrimony Customer Care's response
Dear Mr Milan,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

An executive from the customer care team will contact you to fully understand your concerns.Please feel free to write to [protected]@bharatmatrimony.com

We value your association with Bharatmatrimony.com

Regards,
Team Customer Care
Bharatmatrimony.com
Nov 18, 2019
Updated by Asha Prabhakar
Today is 18th already, till date no executive have called or got any resolution to my complaint.

Later, once my 3 months period gets over u will tell it is expired we cannot help regarding this.

This is all ur business strategy right.
Nov 23, 2019
Updated by Asha Prabhakar
Today is 23rd still no resolution, 2-3 executive will call and ask the details and they will tell we will check and revert back but till no resolution. Will i get resolution on this or not?? I want refund, i dont want to continue your service...
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    No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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