Bharat Matrimony — Cheating by not activating membership after getting payment

Someshwar Nath

Website:

Bharat Matrimony

Their personnel gave a written promise by mail on 02.11.2020 to activate membership in Kayastha Matrimony and Bharat Matrimony after payment. But, after getting payment, he upgraded membership in Kayastha Matrimony only,

I have lodged complaint with them on 10.11.2020 days back and have been sending reminder mails. I have also been calling up their helpline regularly. But, no solution provided by them except acknowledgement (CBS[protected].

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Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2020

Bharat Matrimony Customer Care's response Hello Member,

Thank you for writing to us.

This is with reference to your query on 2/11/2020 regarding the wrong commitment given by our executive.

We have checked with our relevant team and came to know that, we did not provide any commitment from our end.

For further assistance on this query, quote the reference/ticket number and email us at [protected]@communitymatrimony.com, call[protected] or chat live

Nov 28, 2020

Updated by Someshwar Nath Bharat Matrimony Customer Care are evading the issue. I have given them the name and mobile number of their person who promised me for the activation through a mail. The person works with them.
A complaint vide Ticket No. CBS 13175377 was lodged with them on 10.11.2020 which is still outstanding. I called repeatedly on their Helpline number but their personnel kept on telling me that they are looking into the issue which will be resolved soon.
I have already mailed to them several times with the Ticket No. to their Customer Care, but each time they generate a new Ticket No.
I have all the records.