[Resolved] Bharat Matrimony — company has sent my refund cheque to trivandrum when i gave, my address at hyderabad and now updates me with the status that thei

Haritha Damodhar Reddy

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

1. Elite matrimony, part of bharath matrimony, agreed to give me a refund. Because they have sent me profile details which are completely wrong, when i compared it with their own telugu matrimony details.
2. Secondly, they agreed to give me a refund via cheque and delayed it and postponed it almost 5 times.
3. No manager responds when i call for follow - up
4. I have shared my address details when they said cheque will be processed through the post. Now they have sent the cheque to some other state than the address i shared and giving me a status that their part is done.
5. I can share the proofs of screenshots if this process goes further.

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Jul 19, 2018

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Bharat Matrimony Customer Care's response Dear User,

We regret for the inconvenience caused to you.

We apologize for the unpleasant experience you had. Could you please send your matrimony Id and contact number immediately to [protected]@elitematrimony.com

Our manager from the customer service team will contact you to fully understand your concerns. Please feel free to write to [protected]@elitematrimony.com

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com