[Resolved] Bharat Matrimony — COMPANY MALPRACTICE - company creating fake members acceptance for membership renewal

[Resolved] Bharat Matrimony — COMPANY MALPRACTICE - company creating fake members acceptance for membership renewal

N Nirmit2867 Jan 10, 2022 Jan 11, 2022 This thread was updated on Jan 11, 2022

I am one thousand percent sure that the company is posting fake profiles THEMSELVES for unpaid members to lure into renewing a membership. Here is how it works and has happened with me TWICE. - I am a paid member of app and have been renewing my membership since over 7 years in a "hope". Whenever I delayed the renewal, in the first place I would receive over 20 calls from their customer care to renew even after categorically and strictly asking them to not call as I am not interested, app presented attractive fake profiles in search and mutual matches. The first time, I had sent interest to 5 to 6 profiles. And within few minutes to my surprise my 4 interests were accepted. You have to pay money and buy a membership plan to contact these members. Hence, excitingly, I paid approx. Rs. 4000 and renewed my membership. And guess what, all of the 4 profiles firstly did not respond and after that "disappeared" (profile does not exist) systematically in a matter of few days. This exact same thing happened to me this time when I sent interest to 3 of the mutual matches and 2 of them accepted my interest, one within minutes and other the next morning. You can easily see the PATTERN. BUT this time I did not fall victim of their trap. I have not renewed the membership. COMPANY IS CHEATING AND IS ENGANED IN MALPRACTICE TO INNOCENT PEOPLE. This is a crime and warrants criminal actions. Was this information helpful? No (0) Yes (4)
Feb 11, 2022 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. Verified Support Jan 11, 2022 Bharat Matrimony Customer Care's response Dear Customer, Greeting from Matrimony.com Regarding misleading profile/s you came across in our platform. We apologize for the unpleasant experience you encountered. We request you to kindly share us your matrimony Id, so that we could reach your accordingly, Also you can contact us at [protected]. Further, we appreciate you bringing it to our attention. We advise you not to have any offline conversations or deal in any financial transaction with such misleading profiles. We recommend users to verify the credentials of the prospect. We take such complaint very seriously to safeguard our valuable customer. To investigate in detail, we need specific information about what you found misleading (photo mismatch, incorrect information, etc.) on the profile along with valid proofs (chat conversations, mail, call/audio records) supporting your complaint to [protected]@bharatmatrimony.com. We assure you that we would action against the member’s profile on validating the proofs you share. All the profiles go through series of validation process to ensure authenticity of the profiles displayed in our platform. We take our utmost efforts to keep profiles clean and updated. Prime is one of our initiatives to curb misleading profiles, where we insist the customers to upload a government authorized ID and a photograph. We would love to know your experience basis of my interaction on this email. You will receive an SMS (For Resident Indian Customers) or Email (For Non-Resident Indian Customers) with a survey link. It would be a value-add, if you could take a minute and rate me on the survey link. For further assistance on this query, quote the reference/ticket number and email us at [protected]@bharatmatrimony.com, call[protected] or chat live.
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