[Resolved] Bharat Matrimony — complaint about assisted marriage service
Roorkee, Haridwar District, Uttarakhand, India
ShSharma Prachi on Apr 4, 2018
I payed 17000 for personalized assisted service in bharatmatrimony. First advisor i got was ankit verma and he was really incompetent in his work. He always had excuses of not delivering right profiles and during his time, he never talked to even a single person (Profile) for marriage. Then, i don't know what was the reason, our advisor changed to surya pratap singh. I don't know what the system of your bharatmatrimony, i gave details to earlier advisor about what qualities i want in groom and it took several weeks. But the new advisor surya pratap singh sent us profiles totally different from our requirements even after telling him about the same. Then i made a complaint against him and i just asked his manager to refund my money of the remaining days and i didn't want to continue on any cost. But then the manager named kaushal mishra talked to us very politely and said that he will alott some other advisor to us and will extend our service further according to the days wasted. He even mailed me this thing in written and i have the proof of it. The advisor alotted to us was priyanka sharma. She did atleast better job than others but when our deadline reached (Original deadline not the extended one). There was no intimation from anyone that what is happening. I called priyanka (Advisor) several times but she didn't picked our call nor replied to our messages. Then i contacted her through different number, she picked the call this time and said she is having some problem with her phone bla bla. I asked her to connect me with your manager. The manager said that extension will take time and we will get back to you in 2 to 3 days. Also she said that i have talked to priyanka rudely. Now if talking your thing clearly is rude then i was rude. I cannot talk sweetly after tolerating all these things. They never called back again and priyanka once replied to us saying she is suffering from chickenpox. Like how unprofessionalism is there in bharatmatrimony company.
I have more work to do in my life instead of just calling these people and then making myself upset. That's why, i have lodged complaint here and i know i can't get back my money. I don't trust this company anymore. I will 100% make sure that nobody frim my whole family's side, friends side and more never ever register on your website. If somebody does by fault, then atleast say no to all the advisors above. I will definitely make sure this.
Complaint marked as Resolved May 12, 2018
[Apr 04, 2018] Bharat Matrimony customer support has been notified about the posted complaint.
Verified SupportBharat Matrimony Customer Care's response, Apr 08, 2018
We regret for the inconvenience caused to you.
Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.
Our manager from the customer assisted team will contact you to fully understand your concerns. Please feel free to write to [email protected]
We value your association with Bharatmatrimony.com
Team Customer Care
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