| Address: | Jaipur, Rajasthan, 302033 |
| Website: | www.bharatmatrimony.com |
Now this is all about bharat matrimony service false commitment and and no redressal of complaint on time.
1) Time I complaint to bharat matrimony in a month of November. where as in I was facing this problem from the month of oct.
(root Problem that I was not able to see any daily recommendation from bharat matrimony.. as was committed. app was pathetic I have complaint many times regarding the same
with screen shots of the same as time was passing by.. from starting till end on either device computer and mobile app.)
2) When I lodge complain the complain rep. in south India (Chennai) never redress any complaint.
they told have escalated the matter and every time they give me a complaint no. however next time when I call back for the redressal rep told as such no complain is been lodge … the pathetic situation is that this thing has been happened not once, not twice but multiple time where as in rep. is giving me again and again wrong complaint no.
After many no. of calls to Chennai call center I also except the excuse that at the time of dec. there was flood was there in Chennai... that’s was was not able to redress the issue.
3). I filed the complaint again to rep. in Chennai call center but again the same thing happened rep told me that within 24 to 48 hrs I will receive call from rep.but I didn’t receive any call on time..
4). I agained call the call center this time may be rep was understanding and I specially told him that I want any north indian person to redress as there might be the possibility they don’t understand..Or are careless in giving proper response.
5) In between I received a call from a lady from bharat matrimony for a relationship manager... I told her the same issue.. But she completely denied it’s not my job “I am from sales dept. I am not from customer service” I requested her to do the complaint from my side “... if you will give aproper responve service than I might think for relation ship manager.
again after few day she call me back but was asking that am I interested in any RM.
Point to note I have also raised ticket for complaint by razing ticket by login id.
6).this thing happened till Jan… still no respond from bharat matrimony.
7).I gained called rep. of bharat matrimony help line call center .. this time I was reallyt outbursted and recorded his comunicationand told if non of the action will be taken than will really escalte in conumer form.
8). Twist in turn
I recive a call from chandan from bharat matimony rep. from delhi as told I recorded all the comunication .. where he acknoledge bharat matrimony fault.. as he has honor and acknowledge on call him sellf(as photos and recordings are attached )..he share his number : [protected]
9).have spoken to him he comforted me that he will redress this issue with in few days.(with in week and so).
10). Week happened I again called him that what happened regarding the same. He told me he will call me back . but actually never did.
(I always send him the screen shot of errors on wats app) and started coversation on wats app.
11). Month happened no response I again reminded him that is also the same that as same excuse was given and I will be out of time of reuwal with in 15 days .. still nothing happened with in those days.
(as attching all the coversation screen shots).
12). I told him that I am esclating the same at higher authority for the same. He gave escuse that having family problem.he told me that will comenciate me back..( as now I have made my mind to get back 2200 back).
13). In this between I recive call from sales team regarding the same and he shouted at and told its not my concern .. I again call the no back another rep answered the number ..and told the name of the rep.. as it was also recorded (attachments).
14). Till date none of the respond is been given by any of your lazy reprentative.
Now wants answer from authority for following answer:
*false commitment
*fake complaint id
*fake redressal
*no time value
* is this the way to treat the customer who actually pays
*on sales ground aren’t its there respocibilty to redress and if not that is this the call recording to shout on irate customer, is this what you called service.
I am here by attaching the proofs, screen shots and recording of your organization carelessness. As none of the action is been taken so also escalating it to general consumer form regarding the same.
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