[Resolved] Bharat Matrimony — customer care behaving rashly through calling and harassing

Samjith Raj CP

from Tiruchirappalli, Tamil Nadu

Address:	Malappuram, Kerala, 676101
Website:	www.keralamatrimony.com

I have created a profile for my brother in Kerala Matrimony as a free membership. We decided to continue as a free member until we found the right profiles. I got more than one call regularly and I clearly informed they that no need to call me daily as our intention of becoming paid member is when we find right profiles.

Most of the times they were irritating me through call and they were forcing me to upgrade my account or delete it..Today one of the CustomerCare person called me and talk very rashly, She behaves without respecting the value of customer..Hereby i have attached the contact number of that customer care ..please take proper action..

Kerala Matrimony customer care no : ‭+[protected]‬

Was this information helpful?

No (0)

Yes (0)

May 12, 2018

Complaint marked as Resolved

Bharat Matrimony customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Bharat Matrimony Customer Care's response Dear Sir,

We regret for the inconvenience caused to you.

Regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

We're very sorry to hear this. Could you please send your contact number immediately to [protected]@bharatmatrimony.com and we'd like to speak, understand the issue better to help you.

Regards,
Team Contact Center
Bharatmatrimony.com